After I placed my order, I realized my baby gown outfit was on backorder & would not arrive before I had my baby. I messaged & they were so kind & helpful! They helped add it onto my current order so... Voir plus
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I accidentally used the wrong address for the shipping address. They responded to their order email quickly and fixed my issue within a few hours. Excellent customer service. I will continue to order... Voir plus
Love Caden Lane! Their products and customer service are above and beyond!! Highly recommend them. I have got newborn/announcement products as well as PJs, and my new favorite is the matching family... Voir plus
Placed order and needed to return items. After return was processed, I had questions about the reorder. Customer support said they would escalate the concern but that seemed to go into a black hole.... Voir plus
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À propos de l'entreprise
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The baby boutique you've been looking for! Shop our HUGE selection of stylish baby bedding sets, accessories, big kid duvet covers, and baby & toddler apparel.
Coordonnées de contact
San Antonio
- cadenlane.com
A répondu à 27 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Amazing business
Caden Lane is one of the places to buy baby clothes. I have made a mistake twice in ordering . I sent and email and the response time was amazing!! I am also a big fan of businesses like Caden Lane! The quality of clothing is top notch! I can’t say enough good things about Caden Lane💕🤩
Good customer service
I love Caden Lane products. I had never returned an item so your customer service walked me through the process. It went smoothly.
Great quality
First and foremost Customer service is top notch to help with order and right a mistake on my part, fast processing and shipping experience, DIL received labor gown and matching baby knot gown very quickly and Is in love with them I have already ordered another gown for baby in different color So very very happy I found Caden lane for our first grand babies clothes and gifts so very happy with quality and service
Exceptional Customer Service
I accidentally placed an order for the wrong size and emailed and heard back within ~15 minutes and the issue was resolved and my order updated. I feel like most companies would say it’s too late and I’d have to go through returning and reordering. I was so happy with the quick and exceptional customer service. I will continue to support a company that supports its customers.
Excellent customer service and…
Excellent customer service and beautiful products
Exceptional Products and Customer Service
Caden Lane's products are of top notch quality, and their Customer Service is equally excellent.
I received my items yesterday and they…
I received my items yesterday and they are beautiful!!!!! Just as the reviews said, great quality! I would definitely purchase another gift from Caden Lane. Thank you, Barbara Zanghi
We had a problem with the ink from the…
We had a problem with the ink from the design bleeding when washed. Caden Lane fixed it instantly by shipping us a new pair. We are so thankful for them!
Awesome customer sevice!
CL customer service is kind, quick, and efficient. We love their products.
I got a response from Caitlin very…
I got a response from Caitlin very quickly and she took care of my request promptly! I felt heard and taken care of as a valued customer!
I made a common dad mistake...
I made a common dad mistake and ordered the wrong size! I sent an email late, thinking it would be taken care of tomorrow. NOPE! Quick responses, refund, and reorder of correct sizes was amazing. Thanks again!
Great Customer Service
I paid with Paypal and went to fast and accidentally skipped the shipping address. I emailed their customer care team from my confirmation email and they had it updated in minutes! It was a great piece of mind especially since you are paying for good quality!
I got a text telling me my package was…
I got a text telling me my package was delivered. When I went outside it wasn't there. I contacted Caden Lane about this and they assisted me. A wonderful employee named Caitlin reordered and sent a replacement. That's a top quality company. Good job guys!!
the support staff quickly resolved the…
the support staff quickly resolved the problem. i was sent a personalized bib with the wrong name on it. They are quickly making me the correct one. mistakes happen and they are resolving the issue. I do wish they had a phone number but have no complaints. My great granddaughters both love wearing Caden Lane cYou make the softest yet stretchy clothing. I will continue to be you customer!
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Top tier support
I was unsatisfied with my original purchase, so I reached out and got the smoothest and quickest help from Ely. I am so much happier with my new purchase! Fabulous customer service!
The team always responds to my…
The team always responds to my questions quickly and care about their customers. That’s why I keep going back 😊
Misprint Easily Fixed
I had a personalized swaddle that had a misaligned missprint of the middle name. Contacting the customer service support group was super simple and they were able to send out a replacement that was centered at no extra charge.
Very satisfied and highly recommend working with them!
After purchasing numerous outfits I…
After purchasing numerous outfits I needed to exchange for a bigger size. This company states all sales finale is what they stated. This was not stated anywhere. No phone number to contact only form to fill out. I would not recommend purchasing from them
I love the Caden Lane products
I love the Caden Lane products. I recently had a problem with shipping, there’s a package that said it was delivered, but we never received it. Caden Lane has been very helpful and prompt in getting a new package resent. I appreciate not being given the runaround.
You won’t be disappointed
I have been buying from Caden Lane for the last 4yrs. First it was during the holidays and now has expanded to new baby clothes with each of the new grandkids. I love the quality abs softness of the materials! I can say i’ve never been disappointed! Highly recommend Caden Lane.
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