Caden Lane Avis 1 843

i ordered a gown to be for new born portraits and washed it as directed and hung to dry. the lettering on it cracked after ONE wash, and i emailed the company, who was more than happy to offer a refund or replace the item. i opted to replace the item. now, its been 2 weeks since the pictures, wherein i did NOT have the item i ordered because it was defective. and now they’ve sent out a replacement, of the INCORRECT item altogether. i just want a refund at this point. very frustrated that i worked to make my final newborns portraits wonderful and this company can’t even make sure they’re mailing out the correct (expensive) items.

I have purchased multiple custom blankets for my children, and I have spent over $500 with this small company. I ordered a few things recently on sale, and a few days later a bigger sale came up. I asked for a price adjustment(since a lot of places are now offering this), and unfortunately they would not approve this and suggested I keep an eye out on OTHER discounts coming up. I was looking at some pajamas that are on sale, but for how much I have spent and to not get a little bit back is a little disheartening.

What confused me was when I got the cancelled the my refund. But then the next text said they are refunded my money.

The best customer service ever !

Caden Lane is so caring and fast in responding to your requests! Always happy to help!

I ordered my new granddaughter who is on the opposite side of the U.S. from me a couple sleepers. One had a matching headband but the other didn’t show on the website so I ordered a plush bunny with her name Annabelle on it instead. Then I get an email saying they are sending the headband I didn’t order as a back order & the bunny wasn’t on the order at all. I truly believe they have issues with their website. They suggested I return the order which isn’t an option. Won’t order from Caden Lane again. You don’t get what you order. It’s Amazon for me.

Excellent service and quality! Right after I placed my order, I realized I needed a different size and the customer size team was quick to help me. Thank you!!

I’ve ordered from Caden Lane several times now, and every experience has been wonderful. Their baby clothes are not only beautiful but also super soft and well-made. What really impressed me most, though, is their customer service—quick responses, genuinely helpful support, and a team that clearly cares about making things right. Shopping with them has been stress-free and such a positive experience!

Wonderful and prompt customer service.I forgot to mark my order as a gift and they quickly took care of it so my friends will know who it came from 😊

I absolutely love everything about Caden Lane! From the amazing products to the amazing customer service! I have yet to find something I don't love about them!

Caitlyn was so very helpful! She helped me figure out my tracking number and order number in a breeze!

What a wonderful, responsive company! I had a problem with my order. They responded immediately and corrected it. Their products are just superb! So glad I found Caden Lane!

I have always enjoyed the items I have purchased from Caden Lane. Recently I inadvertently added an item to my order that I did not wish to purchase. I contacted customer service & was helped by Caitlin. She was courteous & efficient, resolving my concern promptly. I just noticed my order will be delivered soon! Thank you for prompt service in all areas. I love your products!

Customer service was A+. I haven’t received my items yet but I know I’m going to love them!

I have purchased 3 personalized newborn gown with beanie on 2 separate occasions and the process was seamless. Customer service is prompt and they are very kind and personable. The little gowns were so soft and sweet ... Definitely will keep ordering in future

I appreciate that when I made a mistake and double ordered an item, customer service was absolutely excellent! Kept in touch and immediately refunded my card. Well done Caden Lane!

Caitlin was amazing! So quick to getting back to me and asking what I wanted. Immediately put in a replacement and it is already done!

I needed help putting together coordinating items by color. A solid personalized blanket with a coordinating print knotted gown was my focus. The customer service rep that contacted me gave me several options and confirmed some of the choices I had already chosen. It felt like a personal shopper. Lol. My items arrived quickly and each one was as I expected.
Thank you for a great online shopping experience.

They didn’t hesitate on sending me the item again when mine was no where to be found. They were very professional and nice.

My email provider is changing two of their old email services and is making those of us that have had our same email addresses with them for YEARS change our emails addresses.
Caden Lane merged all of my information from my old email to my new so I wouldn't lose my info, history and rewards.
It is so nice to have helpful customer service when it is already a HUGE pain in the ...and a WASTE of MANY hours that an email provider MAKES customers change their email address. Either you change providers or stay with the current, but either way, you have to change( at holiday time on top of everything already!!!)
Caden Lane was very helpful!