Cafe Rouge Avis 

We arrived with a large group of people having booked and confirmed a week before for brunch.
The table was not ready and the pastries we had been promised were not available.
Incompetent staff.

I’ve rarely experienced anything this bad.

Ordered a medium steak – got a dry, overcooked brick. Sent it back, and the second attempt was basically raw. Is that seriously the best you can do?

The service was just as pathetic. Staff seemed bored and annoyed to even be there.

This was the last time I’m setting foot in your place. You seriously need to take a hard look at both your kitchen and your staff – the level is absolutely unacceptable.

Avoid Cafe Rouge at all costs. I had an NHS Blue Light discount, which they wouldn't honour, due to their unclear terms & conditions. I tried to confirm this voucher when I booked, but they have an AI booking system, which didn't give me accurate information. A service charge is added to the bill, without asking. Lastly, the croque champinon was full of garlic, to which I'm allergic, so I felt really sick afterwards. I wasn't expecting garlic in a high tea. Never again...

Customer service was less than welcoming, the server lacked care, we had to inform another server bring our coffees that we had not been asked how we would like the eggs on the breakfast. Food was cold and not everything we ordered was provided.
It shows the lack of care for their customers. On a positive note the coffee was well made.

Whatever happened to this company? I went to the Windsor location tonight. The main courses were average (3/10) but the puds were dire. One of them was clearly stale and the other was mostly inedible. Having approached the staff they wanted to challenge why I spoke to them about it; even asking what I meant by stale! To make it even worse their coffee was so hot it burnt my wife's hand and when mentioned the member of staff said customers prefer it that way (clearly no coffee training then). They were not interested in a customer with burns. Fortunately, I don't have to use this company again -ever. My advice avoid.

Cafe Rouge in Windsor. Their automated system is impossible for you to get hold of them. This company do not like speaking to people. If I didn't have a voucher with them, I would not even try. I don't think I will ever use this company again. I've left numerous messages on answer phone never to be returned Over four months.

Cafe Rouge in Victoria Station London. They seem to vary their opening times depending on their staff availability, twice I have arrived around 10am only to be told they were not open because of staffing issues (should have been open at 9am) - get it sorted - you are in the middle of London for goodness sake.

I also booked an afternoon tea for myself and a friend before we went to the theatre, it was a special occasion and we were both really looking forward to it. I booked 2 weeks in advance, 1 gluten free option, the evening before the event I received an email saying that they could not offer a gluten free afternoon tea on this occasion but I could choose from their lunch menu. I was disappointed and when we arrived I asked the staff as to why they could not do gluten free, it was explained to me that I could have sandwiches but it was to difficult for them to make the scones & cakes gluten free - then why put it on the menu? We actually walked out without having anything, very disappointed, will never use them again anywhere in the country.

Food took ages to arrive.
Everything arrived pretty cold.
The quality of the food felt very average if not cheap.
Nothing like a french experience!!

The manager (Graham). And the waitress who served us (Ksenija) at Cafe Rouge in the Bullring Birmingham.

From the moment we walked in, the service was fantastic and welcoming. We did not originally book a table, and as a last minute, we discovered Rouge to dine in, after waking for an hour to choose a place. Straightaway, the manger was helpful and understood our need's and concern's.

There was three in our party, which one was my 14 month old daughter. The manager manged to get us a seat and also assisted in making our visit relaxing. He assisted in everything we asked for, as well as helping out with our child's need's. He was very professional, courteous and on hands. Especially helping me carry the pram upstairs.

However, the service just did not stop there, the waitress who assisted us was also very professional and understanding. She answered every question we asked, whilst being patient and calm. We were quite disturbed, due to the time of the day and our child requiring a feed. Whilst being at Cafe Rouge, we became relaxed and calm.

The service just went on and on. We had a issue with our dessert and the waitress without hesitation changed it to more of our liking, after we picked the first one.

You don't experience customer service like this very often nowadays. It's good to see that culture still exists in Rouge. We will definitely be coming back and making Rouge our main place for dinning, when visiting the Bullring in Birmingham.

Also a big thank you to the rest of the team members who also engaged conversation with us and constantly asked if were ok and happy with everything. I wish everyone all the best at Rouge.

Cafe Rouge Witney. Disappointing that they charged me £7.50 for a bit of scrambled egg for our 1 year old instead of the £1.50 we expected as it was listed as an "extra item" on the menu. We had ordered 2 full breakfasts and so had expected the lower charge rather than £7.50 for an adult portion of scrambled eggs on toast (we didn't get the toast either - according to them we told them we didn't want it but no one mentioned toast and we wouldn't have mentioned it as we were expecting to be charged £1.50!)

It gives me no pleasure to report a disappointing experience at the Café Rouge in Windsor. I was served a sirloin steak masquerading as a fillet. When I raised it as an issue it was established that although the order had been correctly recorded the person preparing the meal had either miss read it or made the wrong cut. The bill was adjusted accordingly to reflect the difference in price. In addition my calamari seemed undercooked and musty as if it had been cooked from frozen however I am no expert. I did not eat it and because I failed to formally raise it as an issue at the time that one is down to me. I was offered a complimentary coffee however I declined. I have visited this establishment a few times in the past however I will not be returning.

Had a lovely 3 course meal at Rouge Bullring, Birmingham, everything was lovely, had a nice bottle of Rosie wine as well. The staff are really lovely & friendly which gives it a good atmosphere. Always look forward to our meals there 10/10.

Tower hill today, 3 people ordered 3 dish's. 1st dish arrived 32mins earlier than other 2 dish's and that was with several reminders. NOT good. No offer of any recompense.

Cafe Rouge at Center Parcs Woburn. Appalling service, although the food, when it eventually arrived, was not too bad. We waited 1 hour between the starter and main course. The waitress was clearly under trained, although she gave me a laugh when I ordered Sauvignon Blanc - “is it a merlot?”

There's already a review in Google by one of their potential customers who felt that the Cafe's staff seem to be selective about their customers. I wonder if it was the same staff whom we met in Windsor Cafe today. Anyway, here is our experience of this world class restaurant called ‘Café Rude’ that I would like to share with you. We walked into the outdoor area of the Café where immediately we could feel how unwelcoming the staff was with his ‘I don’t care’ attitude right from the beginning. When we asked if we could be seated somewhere inside then it was simply shrugged off by a response - ‘no worries, thank you’ and the man just disappeared from the sight. We waited for few minutes thinking that he is coming back but then realized that he actually wasn’t interested in serving us. We went and spoke to the manager about it who was very apologetic for what had happened after which we left the place. Coming back home, I did some internet search on this Café and to be honest their poor rating wasn’t shocking this time. On Trustpilot they are rated 2.6 and in Google its 3.6 vs Bill’s 4.3 who are literally few yards from them. All the best ‘Café Rude’.

Decided to book a table for a group of 7 friends at Cafe Rouge Covent Garden. As we were visiting a local exhibition nearby. The whole experience was under par unfortunately the first waiter who arrived to take drinks was almost whispering when talking to us and seemed to be half asleep and debated that they didn’t serve cloudy apple juice even though the menu stated it was cloudy. When he turned up with the drinks he put the apple juice in the bottle on the table offering no glass or ice.
Unfortunately the food arrived and the disappointment continued The salmon was dry, The Demi poulet was dry, the Ribeye steak was over cooked. The flatbread we ordered was rock hard and dry and we sent it back. Was like it had been reheated in the microwave. The manager who also helped serving was blasé and made no attempt to avoid bumping into people when leaning over the table. NO apologies NO attentiveness NO reason to go back to Cafe Rouge UNDER PAR!! Really need to up their game considering it’s Covent Garden!

The restaurant was empty. The Waiter commented to a colleague, "you too.." as they retrurned a dish of rejected food to the kitchen.

The garlic mushrooms came on soggy bread. The main courses of chicken and steak were excellent. The creme brulee was excellent but the chocolate mouse was so rich, it made a chocoholic feel sick.

The menu is much reduced and uninspiring. No apple tarte, for example. The staff are pissed off and making it known.

Post Covid and BREXIT, eating out has become a miserable experience but at least Cafe Rouge isn't as awful as The Bistrot Pierre.

We only visited because we had Tesco Vouchers and would go else where if we had to spend real money.

Café Rouge( Bath) … promptly seated and drink delivery. Restaurant quiet … after waiting about 1/2 an hour for a Salad Nicoise the Manager asked me if I would like another drink … I declined and asked if my meal would be much longer … her response “we only have one chef you know “ … i didn’t … and if I had been informed that on arrival would have found that quite acceptable. Meal arrived shortly after … tuna inedible… disappointing

Friends had a booked a table for 2 at Brighton Marina and asked if we would like to join them. We agreed that we would contact the restaurant to ask if this would be possible. Easy enough you would think.
The phone is answered by a very human-like welcome and it took me a minute to realise I was talking to a machine. I explained what I wanted to do - ie join another booked table for 2. The machine told me that there was a table for 2 available - incessantly. However, I didn't want to risk turning up to find that we could not sit with our already booked friends - I wanted to make their table for 2 - a table for 4! The machine offered to put me through to someone that could help. I waited 22 minutes on a line being told that my call was very important to Cafe Rouge and eventually gave up. I called the Brighton number again and just stated that I wanted to speak to the manager - the ploy didn't work, I was just transferred to the same line I was before and waited another 11 minutes before realising that my call actually wasn't very important to Cafe Rouge at all.
Final attempt. I sent an email to them asking that they call me back urgently. That was 48 hours ago.
I gave up. This is customer service at it's worst, hiding behind automated systems that cannot deal with simple, everyday dining queries.
Sort it out Cafe Rouge!

Our group of four went to the cafe rouge on Sunday 9th.Jan at 2pm.they were very short staffed and after being shown our seat we waited 15 mins to be offered a drink and twenty minutes to place our order.From walking in to when we recieved our meals we had waited over one hour this we accepted because the waiting staff were working flat out.
two of us had moules mariner one had salmon and one had fish and chips.The salmon was 7out of 10
The fish and chips was 6 out of 10
The two Moules mariner were 2 out of 10 they were barely warm and had no wine and cream cooking sauce in them in fact mine was bone dry and my friends had about an egg cup full.I guess we should have been suspicious when we were given forks and not spoons to eat the moules with,at any other resturant when we have moules you are given a spoon to get all the juices so very poor all round and we certainly wont be rushing back to eat there again
there are lots of pubs that offer better food than what we were dished up that day.
I didnt complain at the time because the waitress was taking a lot of complaints from many other customers at the time and she was really struggling and i felt sorry for her also after waiting one hour for our food i couldnt wait another hour for a replacement because we had parked in the Asda carpark which has a maximum two hours parking.
I did send a private email direct to the cafe Rouge explaining our experience but they havent bothered to reply hence this review to warn others