Caffè Nero Avis 

Last week I went into the one in Brindley Place in Birmingham which I go into regularly. There was a bit of a queue and when I got to the front I was told it was cash only as the card machine wasn’t working. It might have helped if they put a sign up to save queuing. Fortunately there are other coffee shops nearby so I went to Pret instead.

Ashford Designer Outlet - always queues and staff working always just ignore customers waiting. Very poor service and management just ignore the issue.

Visit to Portadown venue at 4pm, mostly all clean seats/tables, soft background music and good coffee (extra shot requested).

Staff friendly and overall a very enjoyable visit.

I ordered an English breakfast tea from Caffe Nero Express at Heathrow Terminal 2 (arrivals) at the weekend. It was the worst cup of tea I've ever been served. It contained all the correct ingredients but the person who served it had no idea how to make a good cuppa. I think they must have put water and milk in the cup before the tea bag. It's a shame a coffee shop can't serve tea properly.

Review/Complaint – Ongoing Issue with Loyalty Stamps Retrospectively Removed

I’ve been a loyal customer of Caffè Nero and regularly used the app to collect loyalty stamps. However, I recently discovered that stamps — including completed stamp cards — were retrospectively removed from my account due to a technical fault that the company acknowledges was on their end.

Despite contacting NSR support multiple times over the past few months, I continue to receive what seem like templated or AI-generated responses that don’t actually address the issue: why I’m being penalized for a fault in their system, without notice or explanation.

I’m not disputing the current voucher policy. I understand that stamps aren’t awarded on discounted drinks going forward. What I take issue with is the fact that stamps already awarded in good faith were quietly taken away, and no effort has been made to resolve this fairly.

I’ve asked for this to be escalated to a human agent or manager, but so far I’ve only received copy-paste replies. At this point, I’m simply asking for some common sense and customer care: either reinstate the missing stamps or offer a goodwill gesture to acknowledge the inconvenience.

Very disappointing from a brand I’ve supported for years.

@CaffeNero – can someone from your customer care team look into this properly?

Kind regards,
Charles Todd

it closes early all the time. dont get served!

Me and my husband visit Neros Carmarthen on a regular basis.Nick the manager has done a great job,including his motivated staff .He has turned the Caffe into a more comfortable venue,including the great service, we look forward to our visits. Thank you Nick 👏

I have never met so many neonazis in my life as the staff of this cafe in Poland.

Only 2 staff on at Harpenden today, one was fussing about in the kitchen while the other dealt very slowly with a very long queue. Several customers including me left before being served. I used to find the staff in Caffè Nero quite willing to engage, now they seem to be employing robots. My visits to Caffè Nero was at one time twice a day, now it's down to twice a week. I refuse to pay over £4 for a coffee for such an average experience.

We are always asked which blend BUT NOT TOLD extra PRICE!!!!!!!
Example
Flat white me
Barrister Strong or Mild
Mild me
Then have to ask for receipt
Noticed I'm charged an extra 30pence total cost £4 I know maybe best to have a flask of coffee or go to Morrisons

After having a really bad experience a few weeks ago with a rude member of staff who was shouting about how one of the disabled gents was with was attempting to enter the broken disabled toilets without waiting for an explanation.
As soon as he knew it was broken he sat back down no harm done.
She raised her voice and all the customers were looking.
So after leaving it 3 weeks we returned today with the same gents. Straight away the same rude staff began in a raised voice saying she refused to serve me and said I had to take my review down.she actually said I was lying but as I had a colleague with me who witnessed the whole thing I clearly only wrote the truth.
I will NEVER enter this cafe again and she deserves sacking.
A disgrace to the company.
We had been co.ing in there for years too.
This is the st annes on sea shop.
I was served by a nice polite staff and sat down.

I have been a regular customer of Cafe Nero at Fforestfach Retail Park. I have on occasion did my work there while enjoying my drink. I liked the fact I could sit, use wireless and have access to a power socket. The staff were extremely friendly, joyful and professional. 2 staff in particular stand out, Ffion and Oskar. Always polite, cheerful and courteous going the extra mile. Highly recommend this branch. So far the best branch I have been to so far out of the Cafe Nero chain. The coffees and other drinks are excellent and very good for Non Dairy as well. Chai, Latte, Fruit booster and Frappes have been really good, and portions are generous.

I absolutely adore Caffe Nero and always made an effort to go to the only one unfortunately on the Wirral, located in Birkenhead, but not anymore.
The coffee used to be consistently good there and the customer care was excellent but now both are diabolical.
The new staff haven't a clue how to make a decent coffee and will be losing a lot of their regulars and any one who has an appreciation for great coffee because the whole experience is so below standard. Really sad because they were THE best coffee makers in Birkenhead by miles but they are not even in the top 5 these days.

Had the misfortune of deciding to get a drink at a Warwick/Leamington Branch on a Sunday, at approximately 11am.

Service was exceptionally slow and every member of staff looked as miserable as sin and was frankly rude. No positive customer interactions despite people spending ages queuing. Staff acting like the world owes them a favour whilst over charging for awful tasting coffee. Defining a chain to avoid.

Weak, over milked flat white. In a blind taste you would not recognise it as coffee. Staff have a kitchen and toilet but staff of 3 have to use customer single toilet. The shopping centre has two Costa outlets and one M & S in junction 27 Birstall.

Filthy toilets . Steer well clear. Argyll st branch

Happened at 25-27 High St, East Grinstead RH19 3AF

I am writing to share a disappointing experience I had at your café.

I have visited many times before and was always pleased with the atmosphere and service. However, today was different and quite upsetting. A male staff member approached and asked my two children to keep quiet. While they were speaking a bit loudly, they were not disturbing anyone around us. What struck me as unfair was that shortly after, another family—who happened to be white—arrived with children who were just as loud, yet the staff said nothing to them. I want to be clear that I don’t see children talking or playing loudly—or even a dog barking—as a problem in itself. I’ve visited many times, and most people seem tolerant and unbothered by these natural sounds.

In the meantime, I politely asked another female staff member if my children were being too loud. She responded kindly and reassured me that it was absolutely fine—she didn’t find it to be a problem at all. Frankly, if my children had truly been too loud, I would have changed my order to takeaway out of consideration for others.

On top of that, the male staff was speaking loudly in Mandarin with other customers - conversations I could clearly hear from across the room.

This is the first time I’ve ever been asked to keep quiet in a café—even in Caffè Nero, which I’ve visited many times without any issue. I’m not sure if your café has a formal "quiet policy." If it does, I would suggest training staff to apply it consistently and fairly to all customers. If it doesn’t, I believe the staff’s actions today were inappropriate and showed a clear lack of proper training.

As an Asian customer, I left feeling discriminated against. It is upsetting to see that others can speak loudly or bring in barking dogs without comment, yet my family was singled out.

Good customer service is essential to retaining loyal customers, while poor treatment will drive them away. I will not support a business that makes me feel unwelcome or unfairly targeted.

I hope you take this feedback seriously and take steps to improve staff training and ensure fair treatment for all guests.

The airport in Dalaman seems to think it's a boutique in Mayfair. €9.50 - €12.50 for a dry inedible roll. The carrot cake was days old ... also €9.50. The staff looked embarassed at the prices. I expected better from a company like Nero- there's no need to take advantage of customers like that. It certainly doesn't make me want to use their high street cafés. The food went in the bin. A very expensive waste of money.

While Caffè Nero tends to be my first choice among the bigger high street companies, the town centre branch (opposite the railway station) in Harrogate is one to avoid if you don’t wish to act as an unpaid employee and clear tables before you can sit down. In the 30 minutes or so I spent there recently no staff stepped the few meters outside to clear/clean any tables.