Cala Homes Avis 4 165

I’m having a very good experience with Cala Homes, the whole team is very knowledgeable, supportive and understanding, has been very easy to speak to someone from the team when needed and they have been very quick to respond to any questions.

Martin Hales is a reliable and skilled carpenter who delivers high-quality workmanship. He works efficiently, and maintains a clean and organized workspace.

Hi,

We wanted to take a moment to share some feedback on our experience with Laurence Campbell and Sarah Scott, Senior Sales Consultants at Cala Homes Jackton @ Cedar Braes.

From our very first meet and greet through to the later stages of purchasing our home, their professionalism, knowledge, and guidance have been exceptional. Buying a house can be complex and, at times, stressful, but Laurence and Sarah made the entire journey feel clear, manageable, and well-supported.

As we moved into the later stages of the process, their attention to detail, responsiveness, and continued reassurance were especially appreciated. Nothing ever felt like too much trouble — they were always approachable, honest, and willing to go the extra mile to help.

We fully understand that Cala Homes is a business and not directly part of our buying chain, but despite that, the level of care and commitment we received was outstanding. Their support has been consistent throughout, and we genuinely couldn’t have asked for more.

We hope to complete our purchase in the near future and sincerely appreciate everything they have done for us during this process.

Kind regards,
Sandra & David Deakin

I would strongly advise anyone considering buying from Cala Homes to proceed with caution.

My experience has been extremely disappointing from both a build quality and customer service perspective. From the outset, the property was marketed as “high specification,” which heavily influenced my decision to purchase. However, the reality has fallen far short of that expectation.

The appliances provided are basic and not suitable for a family home. The washer/dryer in particular is not fit for purpose, with very limited drying capacity and poor performance. Cala later admitted that the “high specification” wording used in their marketing was incorrect and removed it — but this was only after purchase, which is unacceptable.

There have also been multiple workmanship issues, including poorly laid carpets with debris and staples underneath, ongoing snagging problems, and a lawn that has failed due to poor preparation. Despite raising the lawn issue at handover, Cala have now refused to carry out any remedial work and are attempting to categorise it as homeowner maintenance.

More concerning are the safety issues. The kitchen hob can be accidentally switched on with no clear indication it is active or still hot, which has already resulted in a near fire incident. The hot water system also presents inconsistent temperatures, including scalding hot water at taps.

Customer service has been slow, dismissive, and difficult to deal with throughout. Issues have required repeated chasing, and responses often feel focused on deflecting responsibility rather than resolving problems.

Overall, this has been a stressful and frustrating experience, and I am now having to escalate matters to the New Homes Ombudsman.

I would not recommend Cala Homes based on my experience.

Had Paul from Cala come this week to fix some plastering & paint. What a lovely guy he is. Finished the job nicely, and mess free.
Thanks again Paul x

On 7th March, we had a great viewing of a Cala house at Kings Barton on the Green, Winchester, and I wrote a Trustpilot review for it at the time.

Then on 11th April, we met Holly, another excellent Cala salesperson. Holly did another great Cala viewing for us, this time for a 2-bedroom showhouse apartment.

Holly was extremely professional, efficient, polite and positive. It was clear that she was very experienced in sales environments.

She was clearly extremely knowledgeable about the specific Cala property we were viewing, and how it currently fitted in to the overall Cala projects at Kings Barton, and what Cala's long-term development plans are at Kings Barton, and details of the surrounding infrastructure such as roads and shops.

Holly answered all of our many questions patiently and effectively. We were completely satisfied with the information she provided, not only during the viewing and in the sales office immediately after the viewing, but also the very useful information that she sent us a little later by email.

I can definitely recommend the sales staff at Kings Barton on the Green to any potential buyer.

Cala clearly understands the importance of hiring experienced, knowledgeable sales staff who know how to provide great customer service.

I have been in communication with Liza Watt regarding the Silverburn homes. She went over and beyond in explaining various facts to me as a first time buyer and was always ready to answer any questions I put across.

Great service by Connor the painter. Thorough and very tidy!

I would like to say a huge thank you to Carol, Neil and Fraz at the Cornhill Village Cala site. The minute we walked through their door, we were greeted with a welcoming warm smile and we have never looked back.
The three of them have gone above and beyond to meet our expectations. They guided us to the perfect home for us and our family. Their knowledge and understanding of what house would have been right for our family life was exactly what we were looking for especially when buying a new house can be so overwhelming and stressful. Where they could they did everything they could to take that stress away or help us through it.
We were unable to receive our keys and Carol came in on her day off to ensure we didn’t have to wait until the sales office was open. These personal touches is what made our experience unforgettable.
Since moving in we still have regular contact with the team. Any questions we have they are their to support us. Can’t wait to settle in so we can have you over to our home for dinner. Thank you for everything Sabeen

Laurence and Sarah are outstanding and have been so supportive and helpful through every aspect of my home purchase.

Had Scott Moxey over yesterday to fix up a spot where a switch had been removed. Really happy with the result, he did a great job blending it back in and left everything tidy. Nice guy and very easy to deal with.

Nick came round to sort out various snagging issues. Was a pleasure to have him around. The quality of his work was excellent and left the areas he worked in clean and tidy.

Martin Hales attended our property this morning to fix a fault in our kitchen. Martin has been a few times to fix various issues and we have always been really pleased. Martin has always been on time to jobs and very efficient

Martin Hales has visited us a couple of times and fixed several problems. Very knowledgeable and kind person. Highly recommend.

We had Martin Hales come over for a skirting job and he was brilliant. Happy with the services at Cala.

Laurence was very pleasant and helpful when we visited the Cala Cedar Brae, Jackton site. He is very experienced and knowledgeable and explained everything very clearly. He took the time to understand our position and we left with a clear idea of the options open to us for consideration.

David Hammersley made our relocation back to England from Canada much less stressful than it could have been. He has shown a genuine interest in us as people, which we truly appreciate.
He helped us clarify what we were really looking for in a property and guided us through the process with patience, insight and good humour. His calm, knowledgeable and worldly-wise approach shone through.
We’re very grateful for his support and wouldn’t hesitate to recommend him. Thank you, David.

Claire and Raju Bajaj

I had an issue with a leakage with the draining pipe in my kitchen sink. I emailed Cala house , customer services. address to Kerry Atkins. She responded in less than 12 hours. She addressed the issue straight away. With full and complete update of how she was handling this complaint. She allocated the job to a gentleman called Chris Denny who attended promptly and fixed the issue. Both Kerry and Chris have acted professionally, both equally polite.
I have met Chris in the past to fix another issue, he was very good on that occasion too, gentle, honest, polite and a good listener. I fully trust Chris and Kerry, they are both treat customers with great respect and kindest.
Wish both good luck in their job, they are both good asset for the company if Cala House.
Mr Goordin
9 Peregrine Spinney
BN15 9 XL

My wife, toddlers and I recently moved in to Weaver’s Brae, and can’t thank Ellis and Gillian enough for all of their help.
When we first enquired and had our first meeting we hadn’t even put our house on the market but Gillian explained the entire process to us and answered any and all questions we had (which was quite a few!) a week later, our house under offer and the property we wanted still available, we took the plunge.
While moving is never easy we were probably more aware of what was going on with our property than normal thanks to all of the help we received. Whether that’s answering questions about broadband provider on a random Thursday or the information giving meeting on a Sunday afternoon, Ellis and Gillian were more than helpful.
Since moving in the site team, especially Kyle, have been exceedingly professional and helpful in dealing with any snags or concerns we have.
All in we have had a brilliant experience moving with Cala.

Scott arrived early, attended to what he had to do without any fuss or drama, completed the scheduled task to a high standard without any disturbance or mess and he was pleasant and considerate to deal with.