I have been using CallingCards.com for over 15 years. My wife has family in the ROK and talks to them several times a year. CallingCards has consistently delivered a selection of inexpensive ways to... Voir plus
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Generally very smooth experience. You set up auto charge. When needed your card is charged & you continue using the service. Sometimes putting in codes etc throws me off bcuz of the inconvenience but... Voir plus
L'entreprise a répondu
They always answer quickly and deal with any problems in a timely manner, and help me navigate the website. HOWEVER, the company keeps 'losing' my credit card info so calling card does not recharg... Voir plus
What I really appreciate about services and sites like this is that the transactions are entirely transparent. Normally, when I find out there are sneaky fees or gotcha expirations, I cancel the cont... Voir plus
À propos de l'entreprise
À propos de CallingCards.com
Écrit par l'entreprise
CallingCards.com is an international telecommunications website dedicated to immigrants all over the world who need to call home.
Our mission is to bring you and your family and friends closer together, no matter the distance that separates you, by offering the lowest rates on your international calls.
For more info, visit the website:
For more info, visit the website:
International calls at the best rates
Écrit par l'entreprise
- Get the rates that suite you best for occasional or frequent calling.
- Pay only for the minutes you use. No hidden charges or other fees.
International calls at the best rates
No hidden fees | Choose your calling rates
- Pay only for the minutes you use. No hidden charges or other fees.
- Get the rates that suite you best for occasional or frequent calling.
- $5 Minimum amount
- Apps available
Coordonnées de contact
4780 Ashford Dunwoody Rd, Suite A 236, 30338, Atlanta, Etats-Unis
- +1 (866) 722 1588
- customerservice@callingcards.com
- callingcards.com
4,5
Excellent
215 avis
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Calling Card fits my needs perfectly
1 juillet 2024
It is easy to add funds to the calling…
It is easy to add funds to the calling card, this company has shown itself to be trustworthy in my 6 years with them.
Thank you for your wonderful services.
15 juin 2024
Never had a connection problem
Never had a connection problem, conversation were
clear and above all price was
great.
19 avril 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Money from my account were gone.
I used to be their customer since 2008, I believe. Everything was fine until they changed ownership. I don't use the Card often, last time I put money on my calling card in March 2022. In April 2022 I got email explaining about the changes, it also said:" Any services purchased before April 12, 2022 will continue to be available using the old PIN and access number provided to you via email at the time of the original purchase." Ok, I have nothing to worry about, right? Wrong!
Few days ago, I tried to use my Calling Card and wasn't able to. I logged into my account and found out I got no money!
I called Customer Service, Representative told me that because of the new ownership, old owners were supposed to email everyone and we, the Customers, had to claim a refund. Because I didn't claim my refund, my money is gone. I was in total shock. The only e-mail I got was telling me not to worry and keep using my card as always. By the way, the same message is on their website when I log in into my account.
I tried to explain to Customer Service Representative (CSR) that I didn't get anything about refunds etc. He sounded bored and wasn't interested. I told him it doesn't make any sense, and I'll take my business somewhere else, he said something like "it's fine".
I tried to contact Customer Service by e-mail but got ignored again.
Here are my questions:
- why the email from April 2022 (yes, I still keep it in my files, as everything related to my Calling Cards account), says: "Any services purchased before April 12, 2022 will continue to be available using the old PIN and access number provided to you via email at the time of the original purchase", the same message is on my Account when I log in, but my money is gone according to CSR?!
- if the Company changed hands, money on the account should stay, it's like having money on my bank account. Why my account is empty?
- why the new owners have such a lousy Customer Service? If you run business in US, please, make sure your standards are based on US standards. CSR didn't handle the situation well, maybe they don't train them well overseas or maybe he just doesn't care.
Long story short, I think they should return the money they took from my account, otherwise I will consider them a fraud, and I will share my story, so people will not have business with them.
ADDED AFTER REPLY FROM CALLINGCARDS.
-In the original email I received from CallingCards in April 2022 nothing said about "transition period", it stated clear that I can continue to use my card as usual.
- My old account is still available through your new platform, but the message is still the same: "Any services purchased before April 12, 2022, will continue to be available using the old PIN and access number provided to you via email at the time of the original purchase."
There is NOTHING about time frames or refunds required. I still keep on file all emails related to CallingCards, it would be strange for me to miss one related to refunds, IF there was one. Especially about the refund and the deadline.
With previous provider I used to move some money to my Account, and it lasted me for years because I used the card only few times a year. When you put money on a card it should NOT be a "limit of validity" because it equals having money on a bank card. Of course, only if you deal with an honest provider.
-Regarding "clear communication on your end". I got a call from your Customer Service last weekend, which was a Holiday weekend, after 3 PM on Saturday afternoon. I was traveling that day and was not able to take a phone call. Beatrice, the Representative, left a Voicemail, but, unfortunately, it's not possible to understand what she said.
- I have been a customer probably since 2007 or 2008. Never had a problem. Until now. You can find all kind of excuses to justify your position, but nothing changes the fact that my money was gone after the change of ownership. What does it say about your Company?
25 mars 2024
Avis spontané
Réponse de CallingCards.com
Hi Inga! Thank you for taking the time to share your concerns with us. As you mentioned, the transition period allowed for the use of credits acquired prior to the switch with the old provider, while new purchases were managed through our platform.
However, most credit products have a limit on their validity, and so does the timeframe for refunds. While we cannot comment on notices sent by the old provider, we understand the importance of clear communication from our end. We can also assure you that our agents undergo continuous training, in order to provide the best assistance for our customers.
Our Support Team will be in touch so we can find the best solution for you. For any questions, they are available 24/7!
easy to reload card
16 mars 2024
It’s easy to purchase voice credits
It’s easy to purchase voice credits, the calls are inexpensive, and the connection is great.
8 mars 2024
Great service great Website easy to use…
Great service great Website easy to use and good communication with the service
8 mars 2024
Best prices for calling Germany from…
Best prices for calling Germany from the US. I use the pinless dialing and save a bunch of phone numbers to make it easy for my family to call relatives in Germany. They just save the number in their contacts. Love it.
3 février 2024
Great, helpful
16 janvier 2024
Quick and Simple
The web site is easy and understandable, it was quick to get the calls rolling again.
8 janvier 2024
Excellent company
I have used Callingcards.com for over 5 years. Great company that you can trust.
18 décembre 2023
The best card company
I've been purchasing calling cards from this company almost 15 yrs they have the best price service is amazing
11 décembre 2023
Effortless recharging of card
Effortless recharging of card, great quality international calls
28 novembre 2023
customer service Service
I emailed customer service and got a reply back very promptly and my issue was solved straight awY.
11 novembre 2023
Was easy to use
6 novembre 2023
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