Canada by Design | Canada Rail Vacations  Avis 

128
•
TrustScore 3.5 sur 5

3,6

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Noté 1 sur 5 étoiles

I cannot recommend Canada by Design. They did not come anywhere close to living up to the expectations set on their website and all the reviews that they post. Essentially, all they did was book h... Voir plus

Noté 5 sur 5 étoiles

Our contact Julie McAulay made everything so simple and seamless from the original tour design to assisting with payment methods and compiling the itinerary in an easy to understand format. The holida... Voir plus

Noté 5 sur 5 étoiles

The folks at Canada by Design did a great job of helping with our trip to and through the Canadian Rockies, using Le Canadien, a train from Vancouver to Jasper, then small buses with knowledgeab... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This is the second time we have used Canada by Design for our Rocky Mountain Train trip & Sue was amazing. I was able to request a few things we liked from the previous trip to do again & needed help... Voir plus

À propos de l'entreprise

  1. Agrégateur de voyages
  2. aussi dans
  3. Agence de voyages

Écrit par l'entreprise

We offer a diverse range of custom vacation packages throughout Canada for the independent traveler (that’s you). From iconic to off-the-beaten path, our experts have personally experienced the product to ensure that we deliver a seamless and enriching travel experience without any of the worry that comes with travel planning.


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

128 avis

5 étoiles
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3,6

Tous les avis

(128)

2 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

No one has responded to my emails

30 octobre 2019
Avis spontané
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Réponse de Canada by Design | Canada Rail Vacations

Thanks for your feedback. We’re very surprised to read this as we’re known for our exceptional customer service levels. We looked into your reference number and see that two of our travel designers, Sam and Jennifer, have been in contact with you and are waiting your reply. Perhaps our emails have gone to your junk folder? To resolve this today asap, please email any outstanding requests to sales@canadabydesign.ca or call us toll free at 1-800-217-0973. Thank you again and apologies for any inconvenience.

Noté 4 sur 5 étoiles

Client said tours were good overall

Client said tours were good overall, but Montreal tours felt generic. Should have given more variety. There was overlap in their experiences.

30 octobre 2019
Avis spontané
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Réponse de Canada by Design | Canada Rail Vacations

Hi Jamie! Thank you for taking the time to write this review. We do our best to pair clients' interests with unique and engaging tours, and are disappointed to hear it felt generic. We'll be sure to keep this feedback in mind, and hope to help plan your future trips!

Noté 5 sur 5 étoiles

Most amazing experience in Quebec City

Most amazing experience in Quebec City! Thank you Canada by Design for going above and beyond to create and execute an amazing and unique day for my client's family.

30 octobre 2019
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Réponse de Canada by Design | Canada Rail Vacations

It was our pleasure, Melissa, and thank you for choosing us! We're so glad your clients enjoyed their time in Quebec City.

Noté 5 sur 5 étoiles

Wonderful tour

Wonderful tour. Professionally planned and executed

30 octobre 2019
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Réponse de Canada by Design | Canada Rail Vacations

Glad to hear the trip was a success, Satish! We hope we'll have the opportunity to plan another wonderful tour for you.

Noté 5 sur 5 étoiles

Fabulous

Fabulous, knowledgable service. They made booking this once-in-a-lifetime trip for a family of 4 seamless.

30 octobre 2019
Avis spontané
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Réponse de Canada by Design | Canada Rail Vacations

Thanks for the five-star review, Debra! We truly take pride in creating dream vacations for our travelers, and on delivering a seamless experience from start to finish. We're thrilled to hear that our expertise came through for you, and hope to help you plan more once-in-a-lifetime trips in the future!

Noté 4 sur 5 étoiles

Exceptional Tour of the Yukon!

The tour was very well planned. The route stupendous! Exceptionally good car rental. We made a recommendation for a change to future stays in Haines but it otherwise we liked our accommodations.

Well fell in love with this corner of Canada and its history. One of the best trips we’ve ever done!

30 octobre 2019
Avis spontané
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Réponse de Canada by Design | Canada Rail Vacations

Thanks for the review, Ruane & John! We're so glad to hear that you enjoyed your time in Canada's Yukon, and that everything from the route to the car rental went smoothly. We appreciate the recommendation and hope to help you plan more fantastic trips in the future!

Noté 4 sur 5 étoiles

The 1st Morning Coffee and Muffin

The 1st Morning Coffee and Muffin, Was a Disaster, The Rain - Not Predictable,
But No chairs to seat and have the coffee, Just Standing in Deep mud of water, Was Tough.
Other than that, it is good that Barbara didn't Come - As this Run is Not for Older than 70, I managed dissipate being 80 in this coming November.
I am still Hopeful to correct Barbara's Impression on Canada, or any Future Trip, may be another tour, Probably by Tran is best for us. Or may be a River Boat Run from St Pittsburgh Russia, if you do Europe ? and if I can Afford it.
Thanks
All the Best Amos
Your Agent: Karen Joustra, is fantastic, she helped a lot all along including last minute changes.
Love
Amos

30 octobre 2019
Avis spontané
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Réponse de Canada by Design | Canada Rail Vacations

Hi Amos! Thank you so much for writing us this review, and for passing along the kind words for Karen. We're sorry to hear that first morning wasn't up to our standards, and would love to help plan a trip by train for yourself and Barbara. Please don't hesitate to reach out!

Noté 4 sur 5 étoiles

Skip Gen Booking

I was very happy with the service and options given for my clients, who took their teenage sons to BC for 2 weeks. The only problem was incorrect timing on the transfer to Whistler, easy mistake but caused angst for my clients. The company reimbursed the money for the transfer, which was much appreciated. Attention to details is just so important in our industry. Otherwise the clients and I were very happy with the trip.

29 octobre 2019
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Réponse de Canada by Design | Canada Rail Vacations

Hi Esther! Thank you for taking the time to write us this review. Our Travel Designers aim to have all the little details taken care of, but of course some mistakes can still occasionally slip through. We understand your clients feelings about their transfer to Whistler, and are so glad we were able to make you all happy in the end!

Noté 5 sur 5 étoiles

I could not have been happier with our…

I could not have been happier with our recent trip to western Canada! Jennifer B was friendly and very helpful in answering all my questions. The lodging we were assigned were wonderful! Especially Deer Lodge at Lake Louise.

29 octobre 2019
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Réponse de Canada by Design | Canada Rail Vacations

Thanks so much for taking the time to write us this review, Marlene! We'll be sure to pass your kind words on to Jen, and hope to help you book even more amazing vacations in future.

Noté 5 sur 5 étoiles

Could not have asked for a better…

Could not have asked for a better vacation with my family
My 24 year old and 13 year old enjoyed every aspect of the vacation
The train ride was spectacular
Very well organized
It was well planned for our family
Loved our stay in the Fairmont at every location.
Highly recommend the tour
Good value for money spent
Thank you

29 octobre 2019
Avis spontané
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Réponse de Canada by Design | Canada Rail Vacations

Hi Lakshmi! Thank you so much for this glowing review. We're so glad you and your family enjoyed your vacation, and hope to plan even more memorable trips for you in the future!

Noté 5 sur 5 étoiles

great hotels and itinerary

29 octobre 2019
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Réponse de Canada by Design | Canada Rail Vacations

Glad to hear it, Steve! Thanks for the kind words and five stars.

Noté 5 sur 5 étoiles

Loved visiting beautiful Canada

Loved visiting beautiful Canada. Thank you for helping us realize this dreamy experience. Everything worked out perfectly.

29 octobre 2019
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Réponse de Canada by Design | Canada Rail Vacations

Thanks for the five-star review, Anna! We agree that Canada is a pretty special place in the world, and we're so glad your trip turned out perfectly.

Noté 5 sur 5 étoiles

I booked a family for their wish list trip to Canada.

I booked a family for their wish list trip to Canada with Canada by Design and they booked a beautiful and perfect trip for them. My clients had a wonderful time and said it was perfect in every way. As the agent, I was very pleased with their professionalism and detailed planning. I will definitely book with them again and highly recommend them.

29 octobre 2019
Avis spontané
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Réponse de Canada by Design | Canada Rail Vacations

Thank you so much for the kind words, Janice! The best part of our jobs is bringing dream trips to life, and we're so glad we were able to do this for your clients. We look forward to working with you in the future!

Noté 5 sur 5 étoiles

This was the perfect vacation

This was the perfect vacation, stress free, no surprises. Every detail was taken care of to insure we had the best time possible. We travel frequently and this was one of our best vacations. I would not hesitate to use them again in the future.

29 octobre 2019
Avis spontané
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Réponse de Canada by Design | Canada Rail Vacations

Hi Kathy! Thank you so much for taking the time to write us this review, we're so glad you enjoyed your vacation. Our Travel Designers take pride in paying attention to the details, and we would be overjoyed to help you plan any future trips!

Noté 5 sur 5 étoiles

We enjoyed our visit to the Rockies

We enjoyed our visit to the Rockies. everything went smoothly and on time. Bus drivers were very polite and courteous. Loved all the beautiful scenery and tours, Hotels were clean and comfortable. And our stay at the beautiful Chateau Louise was a special treat.

29 octobre 2019
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Réponse de Canada by Design | Canada Rail Vacations

Happy to hear it, Erminia! We agree the Chateau Lake Louise is a special place, and we're so glad you enjoyed your time in Canada's Rockies. If you're interested in exploring even more of the country, we hope that you'll reach out to us again!

Noté 5 sur 5 étoiles

My clients were very happy with all of…

My clients were very happy with all of the suggestions that you made for their trip. And they loved the hotel and would highly recommend it.

29 octobre 2019
Avis spontané
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Réponse de Canada by Design | Canada Rail Vacations

Thanks for the review, Candy! We're thrilled to hear that our suggestions added value to your clients' trip, and that the hotel left such a great impression.

Noté 5 sur 5 étoiles

helped plan the trip the clients wanted

29 octobre 2019
Avis spontané
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Réponse de Canada by Design | Canada Rail Vacations

Hi Liz! Thanks for taking the time to give us this five-star review. We're so glad we were able to help and hope to plan more of your clients dream trips in the future.

Noté 5 sur 5 étoiles

A Very Reliable Company

We were very pleased with the service received by Canada by Design. They helped us plan a self driving tour through the Yukon. We were very pleased with the accommodation and when we were unable to travel the Dempster Highway to Inuvik due to road closure they quickly refunded our money for the hotels we were unable to reach. We have already recommended this company to several friends.

25 octobre 2019
Avis spontané
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Réponse de Canada by Design | Canada Rail Vacations

Thank you for recommending us! We're glad to hear our services lived up to our reputation and helped your time in Yukon be as smooth and memorable as possible.

Noté 4 sur 5 étoiles

Great trip overall

Great trip overall. Had a panic attack when we looked in the voucher book and found that we did not have a voucher for a ferry ride, only the voucher for the fuel surcharge. Emailed but discovered that Jennifer was out of town. The team looked into it and got back to us very quickly and belayed our fears. Turns out we were not only able to board with just the fuel charge voucher, but we were able to get on an earlier ferry which allowed us to do more sightseeing at our new destination! Two less than great things. We had two nights in Moncton. One would have been enough. The hotel was nice and actually changed our room to a very quiet wing when it was discovered we were not business travelers. However, if we hadn't had the good fortune of meeting up with an old friend who lived about 45 minutes away, our 2nd full day would have been boring. There is not much to do in Moncton that doesn't involve visiting a mall, which is not our thing. The other negative thing was our night at the Keltic Lodge on Cape Breton. It is in no way a 3 or 4 star hotel! Our room was over the kitchen and there was metal banging from 4:30-11:30 pm. Drunk golfers ruined the entertainment that evening. The rain was so loud on the metal roof and gutters that we had a hard time hearing the TV...and we have a metal roof on our home, so it's not like it was a novelty...I found out my dentist had stayed there a few days before we had and he asked for his money back. Otherwise, we had a great time, even after following Hurricane Dorian!

24 octobre 2019
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Réponse de Canada by Design | Canada Rail Vacations

Thank you for your review! We're glad the overall trip was a great time and so is Jennifer. :) We understand your concerns with Keltic Lodge - and for this reason, we advertise it as a moderate grade. With such limited options available in that unique part of Atlantic Canada, we do our best to inform our clients and manage expectations for the area. So you're aware, we'll be passing this feedback along and thank you again for sharing!

Noté 5 sur 5 étoiles

Western Rockies road trip

Our trip to western Canada was extremely well-planned with all the accommodations being more than satisfactory. By far the most scenic road trip I have ever taken.
We would most definitely use them again

23 octobre 2019
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Réponse de Canada by Design | Canada Rail Vacations

Thank you John! Music to our ears.

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