canadiansolar.com Avis 6

I am on my third inverter for the EP Cube Solar System. Getting support to react quickly is a problem. After giving my correct address, support sent this third inverter to the wrong address in North Carolina. I happen to live in Texas. I am very disappointed in the service and the quality of equipment. This is the second time my system has been down for a month and the system is not even a year old.

Sehr enttäuschende Abwicklung eines Garantiefalls.
Trotz umfangreicher technischer Prüfungen, zweier unabhängiger Gutachten sowie detaillierter Dokumentation wurde über einen langen Zeitraum keine klare Lösung angeboten.
Stattdessen wurden wiederholt Unterlagen angefordert, die vollständig geliefert wurden. Erst nach über einem Jahr wurde plötzlich ein zusätzlicher Nachweis in Form eines Flash-Tests verlangt, der mit erheblichem Aufwand und Kosten verbunden ist.
Dieses Vorgehen wirkt für mich weder transparent noch kundenorientiert. Insbesondere die späte Anforderung weiterer Prüfungen nach bereits erfolgten Untersuchungen ist schwer nachvollziehbar.
Insgesamt entsteht der Eindruck einer sehr zögerlichen und wenig lösungsorientierten Bearbeitung.

⭐ ⭐ ⭐ ⭐ ⭐
I recently had the Canadian Solar EP Cube installed and I couldn’t be happier with the performance so far. The system is sleek, modern, and fits perfectly into my existing setup.

Since installation, I’ve seen a significant reduction in my electricity bills and I love the fact that I can store energy for later use, giving me more control over my household usage. The app and monitoring features are easy to use and give great visibility over how much energy I’m generating and storing.

The system runs quietly, looks great, and offers fantastic value for money. I’m genuinely impressed and would highly recommend the EP Cube to anyone looking to invest in a reliable and efficient home battery storage solution.

Unbelievable product. The Ep Cube is “top of the game” I’ve installed Tesla, Sig, Fox. It blows them all out of the water. IP67 and full house back up.
Easy to use as a customer, no failure’s so far unlike Fox that breaks down more than not. This should be recommended to everyone and if it’s not the biggest product next year I’ll eat my hard hat

Love the product - not the customer service. I have 24 new panels and battery back-up installed. No one identifies what or how to communicate what and who to discuss when system isn’t performing properly. ( someone promises, but doesn’t deliver).
System states under protection, I enter a ticket, customer service doesn’t respond as they should, a week goes by, I ask to elevate concerns, delay vacation and supervisor states staff shortages, new staff, but no reason why it isn’t communicated front.
I ask for follow-up, which happens 6 days after agreed date, with Canadian Solar manager not prepared to answer any of my questions, that were demanded to have a follow-up.
This is just another example of companies that promise service,don’t deliver, lack accountability and consumers have no recourse ,because we have already paid.
As a Canadian, this is a company that wants to use Canadian to market its product but simply doesn’t understand, that implies a standard that they are not meeting.
s I stated, like the product, but when management get involved and don’t demonstrate leadership, how do you expect proper service from front line staff?
We live in 3025, with more tools to communicate,but somehow seem to leave consumers with worse experiences. There simply is no accountability for treating customers this way!
Do better!

Outstanding customer service from their EMEA office in Munich. I had a question which technically related to HiHero modules sold by a reseller in the UK. The reseller was not able to answer a basic question in terms of what connector type is pre-installed on the modules they have in stock. After contacting the EMEA office from Canadian Solar Yasaman checked what type of connectors were sold to the UK and could confirm the type for me. Thanks again Yasaman!