We've never worked with canopy before and struggling with mental health and completing forms is overwhelmingly daunting. Holly went above and beyond to help us both and even helped uploading document... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Would have given less stars but ERIN in support saved the day. She explained what was required and what was not acceptable and made what was a very complicated process easier. Aplication is very thoro... Voir plus
L'entreprise a répondu
It wasn't easy to show my income as I'm self-employed and it's different every month although I always receive a certain amount a month which adequately pays for my needs. In addition I have six bank... Voir plus
Very efficient company who do the job properly!! Particularly impressed with Katie o'carroll ... very polite , amiable, professional with human touch... she made it very stress free process.. give her... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We’re on a mission to revolutionise renting and help people grow, both financially and towards a better life. That means making things faster, easier and fairer for everyone – renters, agents and landlords alike.
Coordonnées de contact
First Floor, One Suffolk Way, TN13 1YL, Sevenoaks, Kent,, Royaume-Uni
- 020 3966 3850
- renter.support@canopy.rent
- canopy.rent
4,1
Bien
3 k avis
A répondu à 2 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Seamless & very user friendly
Seamless & very user friendly
Continue to do the good work.
Would be very pleased to recommend to colleaques
18 avril 2026
Avis spontané
Réponse : Canopy
Hi Emmanuel! This is amazing to hear, thank you for the review!
Very poor UX
Very poor UX. Support were useless and pointed me to a third party provider.
10 avril 2026
Avis spontané
Easy forms to fill and quick.
8 avril 2026
Avis spontané
Réponse : Canopy
Hi Mick! Great to hear, thank you so much for the review!
The registration process is…
The registration process is straightforward and how I could have an overview of my expected bills is a plus and it enables me to do a proper budgeting and planning of my bills.
7 avril 2026
Avis spontané
Réponse : Canopy
Hi Adesola! This is great to hear, thank you for the review!
Réponse : Canopy
Hi Kevin! Great the hear, thank you for the review!
I wouldn’t even give it one star
I wouldn’t even give it one star! You phone Canopy, “ Hello. Let’s mojo, how can I help?” I need to speak to someone from Canopy please. “ Yes. That’s me. How can I help?” But you didn’t answer the phone with the word Canopy in. “ but we are the same company!
They might well be the same company but they obviously don’t communicate with each other. An email arrives from Let mojo re not filling in the reference form properly and immediately another comes from Canopy telling me it’s completed. My husband has his own firm to fill only yes/ no answers so no chance of elaborating. The rent comes out of my bank account and not out of husbands so technically he’s never rented before! So he has to provide a character reference! His income doesn’t warrant him renting the property! So I can rent and live there on my own but without my husband! My present landlord has had to supply a reference twice. One for me and another for my husband. I get an email saying let’s arrange your removals for the 18th. That should be fun. Our moving date is the 24th. This company should not be trading! They are pressing me to purchase home contents insurance, advising me which utilities to use and suggesting I consolidate our outgoings into one monthly payment. Letmojo/ Canopy should not be trading.
27 mars 2026
Avis spontané
Quick and kind -willingness to continue…
Quick and kind -willingness to continue helping
31 mars 2026
Avis spontané
Réponse : Canopy
Hi Inês! This is great to hear, thank you for the review!
The forms were not too complicated. very easy to complete all sections
Easy to complete
30 mars 2026
Avis spontané
Réponse : Canopy
Hi Norma! This is great to hear, thank you for the review!
Do your research
One of the reasons I joined Canopy was to boost my credit score and improve visibility into my rent payments.
Little did I know that this platform does not report to all agencies; it only appears on my Equifax, and has done nothing for my score!
My mortgage provider is not interested in Equifax, only checks my file as it is more accurate, a waste of money for two years!
25 mars 2026
Avis spontané
terrible and unfair behaviour from…
terrible and unfair behaviour from Kathy. Never again
23 mars 2026
Avis spontané
Réponse : Canopy
Hi Ivy! Thank you for the review, this is amazing to hear!
Complicated but Support very good
Would have given less stars but ERIN in support saved the day. She explained what was required and what was not acceptable and made what was a very complicated process easier. Aplication is very thorough but nightmare to sort out
10 mars 2026
Avis spontané
Réponse : Canopy
Hi Mrs S! We are sorry to hear you experienced some complications, but glad Erin was able to support you through it. Thank you for the review!
Clear and understandable use and access
9 mars 2026
Avis spontané
Réponse : Canopy
Hi John! Amazing to hear, thank you for the review!
Needed the Personal touch
Initially found trying to complete the online process really problematic (probably as I am self employed so more complicated) however I called the helpline and spoke to Erin who quite honestly turned this score from a 1 to a 4 she was very helpful and made sure I got the form complete.
5 mars 2026
Avis spontané
Réponse : Canopy
Hi Mark! Sorry to hear you encountered some issues but great to hear Erin could support you through it. Thank you for the review!
So easy to do
26 février 2026
Avis spontané
Réponse : Canopy
Hi Del! Great to hear, thank you for the review!
Really easy to use app
Really easy to use app. Very quick to process to complete your referencing. Friendly customer service with fast responses.
25 février 2026
Avis spontané
Réponse : Canopy
Hi there! Amazing to hear, thank you for the review!
Réponse : Canopy
Hi Sunita! Amazing to hear, thank you for the review!
They will sell your data
They will sell your data and you will get spam calls and emails relentlessly from 3rd party bills providers.
23 décembre 2025
Avis spontané
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