One of the canvases I ordered was bowed and broken on the cross frame. It was unusable. A refund and apology was given quickly and efficiently by Zoe. Thank you for the brilliant customer service and... Voir plus
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Lisez les avis des autres
I have purchased this product from other suppliers as well as Canvas-Store and it is always of good quality. The price is reasonable if a little more expensive than another supplier (however, they wer... Voir plus
Very nice canvas and good company. The only problem was with transport, as the box with 5 linen canvases was broken, but luckily the canvases were not damaged. However the note should be taken about p... Voir plus
The canvas board (all 15 in total) arrived within the allotted time. The delivery came very early in the morning before office hours. I left a message on the door saying that the delivery could be dro... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Coordonnées de contact
Savoy Road, CW1 6NA, Crewe, Royaume-Uni
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4,4
Excellent
392 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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Excellent canvases at a reasonable…
Excellent canvases at a reasonable price. Delivered quickly
15 mai 2025
Terrible - never got my goods
I never ( at least so far) received my order - a large canvas for £102 - I emailed them - no response - called them several times - on hold for 30 mins gave up.
Do not buy from this supplier. I'm still trying to get hold of them ....nothing...tumbleweed - refund or my goods please
22 mai 2025
Réponse de canvas-store.co.uk
Hi Richard,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
AVOID COMPANY
If there was a zero star rating, I’d of given it. Terrible customer service, they just don’t respond, despite ordering and paying weeks ago no sign of my canvases and no refund of my money, I’ve had to raise as fraud with my bank. AVOID AT ALL COSTS.
15 mai 2025
Avis spontané
Réponse de canvas-store.co.uk
Hi Leon,
I'm so sorry for your experience.
We've restructured our order fulfilment process after reviews highlighted areas where we were not performing well and leaving customer dissatisfied.
Communication is key and we hope to provide much better communication from now on.
I sincerely apologise that you were waiting for your order and received no communication from us!
Best Wishes,
Customer Care
Brilliant service
This was my first time buying from Canvas Store, but I fully intend to use it regularly. Great range of products and decent pricing & when I spoke to customer services because my order was quite complex and very urgent, they couldn’t have been more helpful and polite and they delivered on their promises! Thanks Hedi (?)
4 avril 2025
Avis spontané
Item not delivered and no response from the company!
Order canvas and got notified that item was dispatched on the 20th March but no further tracking information provided and still no delivery! Tried calling just rings for ages and have tried emailing and via the website and no reply. Will be raising a dispute via my bank for a refund!
20 mars 2025
Réponse de canvas-store.co.uk
Hi Becky,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
I highly recommend The Canvas Store for…
I highly recommend The Canvas Store for excellent products at very reasonable prices. There was a slight problem with the delivery of canvases that was expertly resolved by Customer Services. Replacement canvases arrived on time and in good condition.
20 mars 2025
As expected
Great price. Great on time delivery. Exactly what I expected and with no hassle.
20 mars 2025
Incomplete...
I'm still waiting for half of my order to be delivered, and communication has been poor.
Hopeful this will eventually be resolved though....
20 mars 2025
Réponse de canvas-store.co.uk
Hi Cathy,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
good at there work
19 mars 2025
Avis spontané
Abysmal notification about delivery
The "shop" app told me that my goods were ready to be shipped. I received no further information, no delivery date, no tracking number, and I don’t know the courier. By luck I was in to receive the goods. I reported this lack of information but I received no advice on what to do.
10 mars 2025
Réponse de canvas-store.co.uk
Hi John,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Failed to deliver the order,have failed…
Failed to deliver the order,have failed to return calls and reply to e-mails.however on the good side a refund was dealt with within 24hours.
18 février 2025
Réponse de canvas-store.co.uk
Hi Chris,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
6 pk of canvases
6 pk of canvases. Absolutely no communication regarding this item despite & 11 days late. 20 min on hold & no one answering in the end. 2 emails sent with yet no reply to either. Item arrived the next day having been sent the day day of my emails. No reply, no apology & no telephone reply. What a way to run a company. Having been a customer in the past, would I use them again...NO!. Would I recommend...NO!.
17 février 2025
Réponse de canvas-store.co.uk
Hi David,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Poor customer Support
The Seawhite canvases are not primed properly. I had to painting certain areas twice. I contacted Canvas Store on two occasions and was never heard back from them.
17 février 2025
Réponse de canvas-store.co.uk
Hi Paul,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Have not received item and have so far…
Have not received item and have so far sent two emails asking or update or refund have had no contact from your complaint team
24 janvier 2025
Réponse de canvas-store.co.uk
Hi Amanda,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
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