My kids have loved this trampoline. After reaching out in regards to an issue, customer service was attentive and handled things appropriately and in a timely manner. Would recommend this in ground tr... Voir plus
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Expensive trampolines that work well. But the Trampoline pad doesn't last (and is £285 to replace) - ours stated degrading badly within 5 years and by 7 years was ruined. Capital Play are not i... Voir plus
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Edit: they have since reached out and appologised and offered some compensation. I have had the same experience as Jemma. I assumed a scam, but seems not an isolated incident. Rather than apologise... Voir plus
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Quality product - very well put together - solid construction. Quite OK to build it yourself - digging the whole is the toughest - good instructions for building the trampoline. Only minor niggle is a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Capital Play designed and manufactured the UK's first and best In-ground Trampoline. We have the World's largest range of sizes, nets and accessories - so whether it's a huge rectangular trampoline for your budding gymnast, or a compact 8ft round tramp...
Coordonnées de contact
Halebourne Lane, GU24 8SL, Woking, Royaume-Uni
- 01276855600
- sales@capitalplay.co.uk
- capitalplay.co.uk
3,8
Bien
240 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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My kids have loved this trampoline
My kids have loved this trampoline. After reaching out in regards to an issue, customer service was attentive and handled things appropriately and in a timely manner. Would recommend this in ground trampoline.
26 janvier 2026
Avis spontané
Réponse : Capital Play
Hello Shonna,
Thank you for taking the time to rate us, we really appreciate that.
We are very happy to hear that your kids enjoy our trampoline and that we could solve the issue so smoothly. This means a lot to us!
Don't hesitate to reach out to us in the future for any inquiries.
Warm regards,
Your Capital Play Team
Terrible customer service
Edit: they have since reached out and appologised and offered some compensation.
I have had the same experience as Jemma. I assumed a scam, but seems not an isolated incident. Rather than apologise they are threatening debt collection agencies. Extremely bad customer service.
30 octobre 2025
Avis spontané
Réponse : Capital Play
Hello Ruth,
Thank you for taking the time to leave a review and to share your concerns.
We first want to sincerely apologize for the way this has been handled and we are glad that we could resolve this situation on the phone.
This was a very unusual situation caused by a system error that affected just a small amount of customers, but we fully understand how frustrating this must have been for you.
With that being said, we are very grateful that you gave us a second chance and we wish you lots of joy with our product.
Please do not hesitate to reach out to us if you have any questions!
Warm regards,
Your Capital Play Team
Didn't take payment, several months later demanded transfer to their bank account
I ordered a North trampoline in April, it was delivered within the agreed timeframe with no issues. In July I received a short, plain email saying that my payment hadn't been taken at the time of the order and asked that I send it (over £1000) to bank details included in the email. I found this very odd and assumed it was a scam.
In October, I received 2 more emails, the last one threatening me with a debt collection agency. At this point I looked into it and requested paperwork proving they had not taken payment. I wasn't sent anything adequate and rang my credit card company. They trawled through the old statements with me and couldn't find the payment. They did note Capital Play would have had 6 months to claim the payment so I was right not to transfer any funds to them before this point. There was never an apology for the error on their part, just requests for payment. I will never deal with this company again.
8 avril 2025
Avis spontané
Réponse : Capital Play
Thank you for your time on the phone today Jemma.
First and foremost, we are genuinely sorry for your customer service experience to date. Due to a recent system change on our end, a small number of orders were delivered before the payment was fully received. This is why we reached out afterwards, and we completely understand how this might have felt concerning. Please rest assured we will resolve this as quickly and easily as possible for you from here on.
What's really important is that this is not the way we operate as a company - and when we get it wrong, we'll always hold our hands up and do what we can to fix the problem as best we can. We completely understand how confusing and frustrating this must have been. To that end, thank you so much for your time and understanding on this matter.
Thank you
Amy, Capital Play
North Explorer 11 x 16 foot oval trampoline
I bought a North Explorer trampoline from Capital Play, after having had a bad experience with the quality of a trampoline from a different company, which was faulty on arrival.
The service from Capital Play was brilliant, my new trampoline arrived three days after ordering and was in great condition.
The quality of the trampoline itself was far superior to the first company I had bought from and assembly was much easier, with no tools required.
The trampoline feels very sturdy and the bounce is amazing. It more than makes up for the disappointing experience with the first company.
6 août 2025
Avis spontané
Réponse : Capital Play
Thank you so much for your kind words!
We’re extremely happy to hear that you’re pleased with the quality of both our product and service.
We wish you and your family many joyful moments with your new trampoline!
Warm regards,
Your Capital Play & North Trampoline Team
Weeks without trampoline - look elsewhere
I’m honestly shocked by the level of service I’ve received from North Trampoline and Capital Play (the UK importers of North Trampoline). I ordered a trampoline for £1,200 that was supposed to arrive in 2–3 working days — it’s now been weeks and I’m still waiting, with no clear delivery date.
I have called and emailed multiple times and have been repeatedly told it would be dispatched “today” or “ASAP”, but then nothing happens — and no one calls back, despite promising to. I was told again today that everything is now in stock and ready to ship, but I’ve heard that before and still have no tracking details or confirmation.
It’s incredibly frustrating when you read positive reviews and expect premium service — I genuinely believe I would have received better service from other brands like Berg Trampolines.
I’ve raised a formal complaint with Capital Play and North Trampoline but it has been ignored so far. I’ve had no real communication, no apology, and no compensation offered for the delays and stress.
I would strongly recommend thinking twice before ordering from North Trampoline or Capital Play. If you value clear communication, reliable delivery, and good customer service, I’d look elsewhere.
Ross Quinn
14 juillet 2025
Avis spontané
Réponse : Capital Play
Hi Ross,
Thank you for taking the time to leave your review and share your experience. We’re very sorry again for the delays and frustration you had with your order – it’s certainly not the level of service we aim to provide.
We’re pleased to hear that your trampoline arrived last Tuesday and that everything has now been sorted. We do hope you and your family are enjoying it and that it brings plenty of fun for years to come.
If there’s anything else we can help with in future, please don’t hesitate to get in touch. Thank you for giving us the chance to put things right.
Kind regards,
The Capital Play & North Trampoline Team
In ground Trampoline
Have purchased two trampolines from capital play over the years. Brilliant reliable quality! Great customer service.
18 novembre 2023
Réponse : Capital Play
We're so glad that you have been so happy with your orders with us! We hope that the trampolines bring plenty of fun for many years to come.
Réponse : Capital Play
Thank you for the review, Gemma! We are here to help if there is anything else we can assist with. Wishing you lots of joy with the trampoline!
Good company
Good company. Good service. Good product. Now I just need to dig the hole!!!!
8 novembre 2023
Réponse : Capital Play
Thank you for taking the time to leave us a review! We're glad to hear that your experience with us has been a positive experience. We are here to help at any time if anything should arise :)
Great service
Delivery was super quick, they couldnt have been more helpful with ordering and delivery. Springs were tight so it took a lot of strength to assemble but it was worth it!
17 octobre 2023
Réponse : Capital Play
Thank you for taking the time to leave us a review! We are so glad to hear you are happy with your product, and hope that the family is having lots of fun!
Used this firm a few times
Used this firm a few times, can't fault them,
this weekend we were discussing the quality of the products after 5 years of use, 5 years in the ground and no rust, no deterioration.
Dont often find myself doing that, brilliant firm/people/products
I am not a robot and if I were I would still recommend Capital Play, John
5 octobre 2023
Réponse : Capital Play
Thank you so much for your great review! We are glad to hear that your trampoline has been going strong for so long! We hope it continues to provide plenty of fun for many years to come ☺️
ALL ROUND FANTASTIC
I can’t thank these guys enough. From my enquiry to the finished product. Customer service was outstanding. Communication was fantastic. The guys that came to the house and put the Inground trampoline in were absolutely lovely. Very tidy, extremely polite and professional. Would highly recommend this company to anyone. Oh and kids absolutely love the trampoline and say it’s go loads of bounce. Much better than the one they had previously. 10*’s 👍👍
18 octobre 2023
Avis spontané
Réponse : Capital Play
Hi Dave, Thank you for leaving the review, we really appreciate it! We are happy to hear you received the help needed and that the trampoline lives up to expectations. If you have any questions or if there is anything we can help with, we are always ready to help! :)
Quality trampoline delivered promptly
22 septembre 2023
Réponse : Capital Play
Thank you for taking the time to write a review, we really appreciate it! We are happy to hear that the trampoline lives up to the quality and expectations and that the delivery went as planned :) Should you have any questions or if there is anything we can help with, we are always ready to assist you. We hope the trampoline will bring lots of joy for many years to come.
Good service
Good service, prompt delivery, great price, and very helpful customer service
18 septembre 2023
Réponse : Capital Play
Hello! Thank you for taking the time to write us a review. We are glad to hear you are happy with our service! :)
Great product but be prepared
You can tell the materials are high quality. But the videos and guidance on digging out are misleading anything 10ft and over you will want an excavator. None of the videos associated with the sized showcase an excavator, they should really just to prepare people. The soil quality of your dig and proximity to established trees will have a significant bearing on how clean your hole dig is and how time consuming.
I think they should make this clearer, it is written on the instructions, but not in the videos.
The rope toggles for the padding in particular are a challenge. However on the whole (mind the pun) it is fantastic you can tell they have put together a quality product and the assembly is super simple. The groundwork is not.
6 août 2023
Avis spontané
Réponse : Capital Play
Thank you so much for taking the time to leave this review on our trampolines. You are absolutely correct that soil types can vary hugely and this can impact on the time it takes to install your trampoline especially if you have heavy clay so allowing a bit of extra time in this case would be very wise. You also mention the proximity of tree roots and again you are correct that avoiding digging under the canopy of a tree (as the roots tend to mimic that area) will help make your install go much more smoothly. We will incorporate this into our web-pages moving forward. Thanks once again for the review and for the suggestions on expanding our installation advice pages. We hope you and your family have many fun years with your new Capital In-ground Trampoline, we would love to see some pictures! 😊
Replacement pads
Excellent service. Item delivered quickly and looks great. Hoping replacement pads las longer than last ones and the mesh material deteriorated quickly after sun exposure. Quite expensive but certainly reduces slap noise.
11 juillet 2023
Réponse : Capital Play
Hello! Thank you for taking the time to write us a review. We are glad to hear you are happy with our service and new replacement pads. Our vented pads come with a two year warranty as standard, so we hope they will give you a good slap free bounce for years to come!
My children love the end result
My children love the end result. Digging and installing not as straightforward and took a couple of evenings but worth the wait! Thanks
27 juin 2023
Réponse : Capital Play
We're glad to hear you are happy with your trampoline now that all that digging is out of the way. We hope it brings many years of fun and games to you and the kids! We really appreciate you taking the time to leave us a review.
Réponse : Capital Play
That's so great to hear, we are so glad you are happy with your experience with our team and products!
Worth it!
We got the in-ground trampoline in May and have been having so much FUN. It was worth every pound having Paul and the team install it for us. Their knowledge, manner of working, and down to earth approachable way of talking and listening was above and beyond. The trampoline is a wonderful, safe and fun addition to our home. We are so grateful.
25 avril 2023
Réponse : Capital Play
Thank you so much for taking the time to leave such a lovely review! We are so happy to hear of how satisfied your experience was, and we hope that the trampoline brings many years of fun to you and your family!
Réponse : Capital Play
We are so happy to hear that you are enjoying your purchase, thank you for taking the time to share your thoughts!
Really lovely people and excellent…
Really lovely people and excellent prompt service, thank you
29 mai 2023
Réponse : Capital Play
We are so glad to hear you were happy with your experience with us, we hope you and the family are enjoying your new trampoline!
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