New water softener - Provided very helpful initial advice regarding options and what would be involved. Come the installation day completed the work cleanly and efficiently. Very pleased and would re... Voir plus
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Lisez les avis des autres
No drama. Did the work on the date scheduled & seems to have done a competent job. Team were friendly, registered the warranty and gave us plenty of information. Also, really appreciated at the sales... Voir plus
Everything has been fine as I regularly purchase salt blocks bur recently the deliveries are taking weeks since the order and in the meantime there is no communication. Last time when I enquired I was... Voir plus
L'entreprise a répondu
I am very satisfied with the service provided by Capital Softeners. My engineer, Spencer, was both punctual and professional throughout the visit. He did a fantastic job with a very challenging,... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are your local, family run water treatment company specialising in water softeners and drinking water filtration systems. We also supply & install Quooker instant boiling taps.
Coordonnées de contact
Unit 4B Great Northern Works, Hartham Lane, Hertford, SG14 1QN, Herts, Royaume-Uni
- 01707691819
- info@capitalsofteners.co.uk
- capitalsofteners.co.uk
4,6
Excellent
218 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service
12 mars 2026
Great service and follow up
Great service and follow up to ensure I was satisfied and getting the results promised thank you.
12 mars 2026
Avis spontané
Annual service
the service of my appliance was carried out professionally and efficiently.
25 février 2026
New water softener
New water softener - Provided very helpful initial advice regarding options and what would be involved. Come the installation day completed the work cleanly and efficiently. Very pleased and would recommend.
Update one year on ... no problems - all good.
31 mars 2025
I am very satisfied with the service…
I am very satisfied with the service provided by Capital Softeners.
My engineer, Spencer, was both punctual and professional throughout the visit. He did a fantastic job with a very challenging, small space under my sink, managing to neatly fit the Minimax M3 water softener, the additional pump, and the filter system. He took the time to explain everything to me clearly before he left.
The company was also very responsive, answering my email queries promptly during the booking and installation process. Overall, a great experience and I would definitely recommend them.
6 mars 2026
Avis spontané
Allways on time and great service
3 février 2026
Direct Debit review???
This is a monthly direct debit. Must be the only company that needs a review of their D/D. I suppose I should give them 5stars for taking the money on time!!!!!
13 décembre 2025
Réponse : Capitalsofteners
Hi Mr Rose. Thank you for your feedback. The review emails are automatic when purchasing from our website. Subscriptions are seen as monthly purchases. Apologies if this is of inconvenience to you but the 1* review and sarcastic comment isn't appreciated or necessary
Efficient and great with good customer…
Efficient and great with good customer service! I loved the fact that they are not pushy. I am enjoy the water benefits of the water softener.
10 octobre 2025
Avis spontané
I have used Capital Softeners for years…
I have used Capital Softeners for years and they continue to provide an excellent service. They are always polite, excellently priced and reliable.
13 novembre 2025
Excellent service
Excellent service. Competitive pricing. Good communication. Friendly staff, thanks.
2 octobre 2025
Prompt friendly delivery
Prompt delivery, deliverer went the extra mile bringing the salt into my house
14 octobre 2025
Excellent service during and post installation
They suggested a great solution by locating the filters in the loft and out of the way. Their after installation support was very, very good.
8 septembre 2025
Have been a long time customer from…
Have been a long time customer from home to home. Very reliable understanding and professional service always received. Would highly recommend Capital Softener.
21 août 2025
Delivered on time & good price
Delivered on time. I have been using Capital Softeners for about a decade and have long ago stopped looking around for a better price.
18 août 2025
Our annual service was carried out on time, in a very friendly manner and with efficiency
Our annual service was carried out
20 août 2025
Good delivery for top up, even if needed a nudge
Recently ordered a top up for salt, had to wait quite a bit for delivery but the frustrating part was I didn't get the email with receipt and couldn't really track the progress - so ended up calling. Product and help on the call - all good but a bit to improve.
11 août 2025
Réponse : Capitalsofteners
Thank you for your feedback.
When ordering via our website you should receive an automatic confirmation email (this does sometimes end up in Junk mail) - this would be considered your receipt of purchase.
Our delivery time is 7-10 working days, which your salt was delivered within. Unfortunately we do not offer tracking as we do not use a third party for our deliveries. We carry out all deliveries ourselves. Although this is something we could take into consideration.
Réponse : Capitalsofteners
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