Caplor Energy Avis 285

TrustScore 4 sur 5

4,2

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Noté 5 sur 5 étoiles

Install completed in March 2022. Caplor advised but then listened to our requirements, rather than telling us what we ought to have, allowing us to have a two-string panel set up facing both South and... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Had to put one star as would not let me write a review otherwise. Worth zero stars. Total failure of service by your company after initial visit about 6 months ago. Chasing had no effect whatsoever... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The installation of our air source heat pump (ASHP) went flawlessly from initial discussion to after care service. Knowledgeable, competitively priced with complete clarity, timely and clean work. The... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We installed an air source heat pump 12 months ago and the service and expertise shown by Caplor was excellent. The installation was very professional and despite being nervous about switching from oi... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'électricité
  2. Fournisseur d'équipements d'énergie solaire

Informations provenant de diverses sources externes

Caplor Energy designs and installs renewable energy systems for businesses, homeowners and communities. We pride ourselves on providing informed, objective advice with high quality products and installation by our experienced team. Our after-sales service ensures that customers are helped to apply for financial incentives and understand how their systems work. Caplor Energy is part of the wider Caplor Group which has evolved from a family farming businesses into four successful organisations based at Caplor Farm in Fownhope. Now being run by the third generation, Gareth and Ian Williams have developed a team of committed individuals who have taken their passion for a sustainable future to build four thriving organisations. Each organisation shares the same values of ‘Inspired, Sustainable, Improvement’


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4,2

Bien

TrustScore 4 sur 5

285 avis

5 étoiles
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Noté 5 sur 5 étoiles

I thoroughly recommend Caplor Energy

I thoroughly recommend Caplor Energy! We've had our photovoltaic system since 2013 and it has never let us down. I work in the HEVAC sector as a proofreader of technical manual translations so was particularly interested in the whole process from the first moment to the last of installation. I was impressed with how enthusiastic the installers were with their work and their belief in the importance of renewables. They were very helpful and pleased to answer my questions and discuss photovoltaics and solar thermal to help me understand better. The products they supplied were of excellent quality and they did a perfect installation job on our system, which is still going strong!
I would use them again most definitely!

17 juin 2021
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Dear Alimay
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Noté 5 sur 5 étoiles

What more could you ask for!

Had my solar panels installed several years ago by Caplor, they service and clean them periodically efficiently . What more could you ask for!!

17 juin 2021
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Réponse de Caplor Energy

Dear Sandra,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Noté 5 sur 5 étoiles

Good quality company

An excellent service/installation. Starting with a knowledgeable, very helpful salesman to a friendly, competent installation team.

17 juin 2021
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Réponse de Caplor Energy

Dear Stephen,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Noté 4 sur 5 étoiles

Our installation process was several…

Our installation process was several years ago now, but Caplor have remained proactive vis a vis servicing and generally very helpful with any ongoing issues (can't think of any off the top of my head) or questions. We have also explored other projects where their input has been helpful

17 juin 2021
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Réponse de Caplor Energy

We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Noté 5 sur 5 étoiles

Solar Panel Installation & Follow up

We bought our solar panels from Caplor. It's been a trouble free experience, apart from the failure of one of the inverters (happens). This occurred within the guarantee period, and Caplor sorted the issue for us without problems

17 juin 2021
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Réponse de Caplor Energy

Dear Phil
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Noté 5 sur 5 étoiles

This was the best investment we have…

This was the best investment we have made and I am glad that we chose Caplor to install our panels 10 years ago. We have never had any problem with the installation and the team at Caplor are so helpful. A big thankyou

17 juin 2021
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Réponse de Caplor Energy

Dear Jackie,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Noté 5 sur 5 étoiles

Great company to deal with

Great company to deal with, professional advice, good price & fast efficient installation. Good customer service afterwards. Very pleased with our new panels!

16 juin 2021
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Réponse de Caplor Energy

Dear Katie,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Noté 5 sur 5 étoiles

My PV panels were installed nearly 10…

My PV panels were installed nearly 10 years ago now in July 2011.

I was advised at the initial visit that Caplor did not think it would be an “economical” instillation - which they defined as repayment of capital in five years.

However I had a very small pension pot to invest, which as a annuity would have given me £63/year.

So I went ahead and the installation and everything concerned with them was excellent. I’ve always received helpful and truthful advice from them over the years and benefitted from services and cleans.

And I am receiving about £500 a year. So to me they are very economical.

I can’t recommend them enough!

16 juin 2021
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Réponse de Caplor Energy

Dear Polly
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Noté 4 sur 5 étoiles

Very happy

On the whole I am very happy with the work done by their crew. Thank you.

16 juin 2021
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Réponse de Caplor Energy

Dear Elinor,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Noté 4 sur 5 étoiles

Retrofit into 1970s house is a great success. Thank you Caplor

The company completed the work on time and with minimal fuss. They were very a highly competent, friendly and pleasant team. Dealt with some snagging issues very promptly. We are ecstatic with our new heating system that was retrofitted into a 1970s home. It is now cosy, environmentally-friendly and much cheaper to run. We are very very happy

16 juin 2021
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Réponse de Caplor Energy

Dear Julia
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Noté 5 sur 5 étoiles

This is a brilliant local company that…

This is a brilliant local company that carries out work nationally. Workmanship is excellent, staff are friendly and helpful. They have installed ASHPs for me, replaced failed inverter and generation meter on my PV system and serviced my solar thermal systems. Today I e-mailed a query about the set up of my solar heated hot water tank and got a response within an hour. 6 stars in my book!

16 juin 2021
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Réponse de Caplor Energy

Dear Ian
We are pleased to hear you are happy with the works completed and thank you for your review (and thank you for the 6 stars!)
Caplor Energy Team

Noté 5 sur 5 étoiles

I am self building and this is the…

I am self building and this is the first company that completed everything they said they would do and on time. All of the staff that I have come into contact with have kept me up to speed at all stages as they progress.
Many thanks John Wheble

16 juin 2021
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Réponse de Caplor Energy

Dear John
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Noté 4 sur 5 étoiles

Really happy with our new solar panels

Really happy with our new solar panels! We were able to review the quote on the phone and switch out the panels to a price we could afford. Very helpful on phone and email although there were some admin issues that could be improved. Really efficient and friendly installation

6 juin 2021
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Réponse de Caplor Energy

Dear Maria
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Noté 5 sur 5 étoiles

We had solar POV panels installed on…our bungalow

We had solar POV panels installed on our bungalow.
The quote was very competitive, every thing went as discussed, the operative was efficient and extremely helpful. We are delighted with the result, everything was explained in detail and we would have no hesitation in recommending Caplor.

26 mai 2021
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Réponse de Caplor Energy

Dear Rick,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Noté 5 sur 5 étoiles

Fantastic advice and excellent service…

Fantastic advice and excellent service throughout the installation process from Caplor. The initial figures show we will recoup our costs in just over three years which is excellent news and it will help our business achieve our aims to tread as lightly as possible on the environment around us.

25 mai 2021
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Réponse de Caplor Energy

Dear Pat,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Noté 1 sur 5 étoiles

Poor customer service

I was contacted via email re a service and clean so I rang for a quote and was told it would be emailed back to me. 10 days later I rang again as I hadn't received it and was told that it was X who was dealing with it and he would pass the message on to the person and get it resolved. To date I have had no personal reply but still keep getting emails asking me to book a service and clean.

23 mai 2021
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Réponse de Caplor Energy

We are so sorry that you had a less than positive experience with Caplor Energy, thank you for raising this to our attention. So glad that we had the opportunity to speak to you on the telephone earlier today about your concerns and how we can go about resolving them for you and for future customers.
Very best wishes Caplor energy

Noté 4 sur 5 étoiles

Was contacted about heat pump but…

Was contacted about heat pump but unfortunately I couldn’t afford
They were quick and informative tho

22 mai 2021
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Réponse de Caplor Energy

Dear customer
Thank you for your review. We hope we can work with you in the future.
Caplor Energy Team

Noté 5 sur 5 étoiles

Great service and advice from the…

Great service and advice from the start. Installation looks good and hopefully will give me plenty of cheap energy.

21 mai 2021
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Réponse de Caplor Energy

Dear Marcus,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Noté 5 sur 5 étoiles

5 star company

Pleased with the service provided. Very professional, polite and hard working team.

21 mai 2021
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Réponse de Caplor Energy

Dear Dorota,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Noté 5 sur 5 étoiles

Always helpful

Always helpful, reliable staff for cleaning service of panels come on day and nice to have around. Always give sensible advice.

19 mai 2021
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Réponse de Caplor Energy

Dear Miss Adelmann,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

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