Car Planet Avis 

Unfortunately I had an issue with my car relatively soon after purchase. A problem with an ECU. Seems that this is a common issue with modern cars these days.
I never felt that the problem with the electronics was Car Planet's fault, however initially it took some time to get things moving and I definitely think Car Planet could improve their telephone system. Overall however, Car Planet did everything that was asked of them.

Having tried unsuccessfully to repair the electronics in the vehicle, Car Planet offered me the opportunity to send it to a manufacturers dealership and pay for all the repairs, (as they knew I really wanted that particular car). However, I decided ultimately on to settle for a full refund and I have to say that Cara and her 'after sales' team were very professional. Having got the car down to them at their Enfield mega centre, with no further questions asked, Cara assured me that a full refund would be in my bank account within 2 working days. True to her word, the money was in the bank the next day.

Thank you to Cara and her after sales team. Having put a lot of money into the car's purchase, it could have been a very anxious time for me, but you looked after me exceptionally well and I am grateful.

JD. Hertfordshire

Very good customer service from staff. Angel, Allan Johnson, Hussain and David were on point. Very respectful, helpful and friendly.
The car I bought was clean and drives well.

This company and the manager were absolutely brilliant and the two young gentlemen I was dealt with were exactly the same Wood recommend anybody to get a car from them I think my son will be getting his from there next absolutely brilliant

After my car purchase from Car planet on 6th June 2026:I had few issues on my car. Due to the unavailability of after sale team on my phone calls and emails I submitted my review about my experience in Trust pilot.
The next day I received an email from Mashrur, They gave me one garage date on 29th. Due to my personal issues I couldn’t have that date to accept. I sent 3-4 emails regarding further available dates which I can choose. No reply. I tried to call no reply.
I don’t know why I am having this?
I feel like I am punished by getting a car from car planet.
I don’t know how to resolve this issue?
Anyone know how to do formal complaint about this ? Whom I contact for my rights?

It was a great experience with carplanet Watford smooth and quick, mash and alvjon were lovely..

Great sales team.Mohamed was extremely helpful at the Croxley. Green branch and provided excellent customer service throughout. I also appreciate Car Planet’s commitment to resolving any issues that may arise after purchase.They were professional, responsive. A trustworthy company that I would confidently recommend to anyone looking to buy a car.

I saw a car at car planet Barnet and went to view it. Many parts were missing and the paintwork was damaged, but they did not properly tell me about these issues.
When I went to collect the car, I noticed that some items were missing and mentioned this to them. They told me that they would contact me and provide the missing items. After that, they neither answered my calls nor replied to my emails.
I deeply regret buying this car and feel that I should never have purchased it from this dealer. The staff are not cooperative and do not care. Their only aim is to sell you a car. They will treat you very well until you buy the car, but once you have purchased it, they will not answer your calls or communicate with you properly.
Even if they answer your call, they will say that they will contact you or get back to you, but they never call back or reply to emails.
My advice to everyone is please do not buy a car from this dealer. If you buy from them, you are putting yourself at a huge risk and may lose your peace of mind. My peace of mind has been completely destroyed since buying this car. The car has so many problems, and now they are not even accepting responsibility for them.
I would advise people to go directly to a reputable manufacturer-approved dealership for the brand of car they want to buy. You may have to pay a little more, but at least you are more likely to receive a better car, better service, and greater peace of mind. In my experience, paying a large amount of money to an independent dealer and still receiving a car with damage, missing items, and poor after-sales service is simply not worth it.
It is better to spend your money somewhere you feel confident and properly supported. My advice is to be extremely careful and think seriously before buying a car from this dealer.

Really bad customer service!
Never purchase anything they will offer you. The service will never be provided, or if it is provided, poorly.

I’ve been trying for over 2 weeks book my service through the customer service, sent multiple emails, and never got a response bad, it happen to me last time, and now again. It is always going to be like that, poor management team and coordination.
Be careful what you purchase!

Major clutch issues within a day of collecting the car. It takes over an hour to get through to someone on the phone and when you do speak to someone they are never able to actually help and you get fobbed off with someone will call you back, which never happens. 3 emails sent to the same person in the “after sales” team and no responses. I am now left with a car that is too unsafe to drive and getting no help. The cars are meant to have a very thorough inspection but our experience would suggest otherwise.

Please stay away thay have no after care must be one person to deal with it all and must b getting loads of problems spent hours on phone to get no answer my 80 year old mum got a car from them lasted to weeks before cluch and sumthing else goes wrong thay have had it 3 weeks now and still won’t tell her when it will be fixed

Very happy with the young man who helped me through the whole process, Caspa/ Jaspa. Also the young woman who sorted out the last stages of the paperwork.
My only criticism was that only leaving I discovered the tank was nearly empty. This part of London is unknown to me, so finding a garage was not easy.

Very very poor one worsts services ever seen
⭐☆☆☆☆

I am very disappointed with the after-sales service provided by the dealership.

Before purchasing the vehicle, I identified a few minor issues and was assured they would be rectified by the after-sales team. Relying on those assurances, I proceeded with the purchase.

Unfortunately, my experience after the sale has been extremely poor. The vehicle was retained for nearly a week to address relatively minor issues, yet no courtesy car was provided. Communication throughout the process was unsatisfactory, with repeated delays, limited updates, unanswered calls, and the need for me to continually chase progress.

A professional after-sales service is just as important as the sales process. In my experience, the level of customer care, communication, and responsiveness fell well below the standard I expected.

I hope this feedback encourages the dealership to improve its after-sales support and customer service.

My experience at Car Planet was very smooth and satisfying, as the Sales Executive Mr Qaim was very helpful & very professional and helped us in every way to make our car purchase smoothly. And my entire stay was very pleasant. I'm thankful to Mr Qaim for his efficient Customer service.
I already recommended to my friends
If they are looking to get their new car visiting Car planet would be very helpful.
My visiting branch was Watford.
I wish Car planet and their staff all the best and keep continuing their good services .

Excellent call- advisor Ahmad from after sales fixed my issue and was very very helpful and clear-and saved me lots of stress.

They have good cars but their AFTERSALES IS SHIT. Pls don’t take any ADDON PACKAGES FROM THEM ITS A COMPLETE SCAM

Bought a car from the Barnet branch late last year. Subsequently found out that the wheel bearings were going and the sump was extremely rusted. I produced all of the evidence and got an invoice for what the cost would be. This was all agreed and I paid the garage, then Car Planet would reimburse me.
The person I had been dealing with got promoted so my case moved to another of their employees. He has now asked me twice to resend all of the evidence, which I promptly did. Still do not have my £631.57. Have now raised a complaint!
Its a shame as up til then, I had been happy with the service.

Updated 26 July 2026. I purchased a car for £14,100. Told it had a service book. Noticed & reported TPMS warning light prior to purchase. TPMS light off when I was given the keys. Drove the car away. Then found there was no service book in the car. TPMS came back on the next day. Rejected the car under CRA 30days. After 3 Letters Before Action and a mixed response from the aftersales team, Cara took responsibility for resolving the situation and a full refund was received in less than 21 days from purchase. Three stars given for selling a vehicle not as described. It created a lot of effort for everyone.

Unprofessional from start to finish.
Made an appointment to view a car 5 days in advance at Watford branch.
It was like a conveyor belt, not personal at all, we were shown to a large room with many salesman seated with customers, was similar to a call centre. We were shown the car, it was filthy dirty, and covered in bird excrement. We were told their stock was parked in a field. They were attempting to sell a vehicle and presented it in that state.
Luckily my husband has mechanical knowledge and it was not running well at all.
We walked away and have now had 3 calls in 24 hours chasing the sale, even though we said we were not interested at the time. On the last call the salesman said “ thank you for calling car planet how can I help”. They had called me. DONT touch these people, go to a dealer that gives service and professionalism these people don’t deserve the business.

Such a good experience at Carplanet- Olivier looked after us and no question was ever too much for him, he went above and beyond to make sure my car was in perfect condition before i drove it home- the whole process from start to finish was perfect, would 100% recommend!

Very pleasing efficient experience with Hassan leading us through the test drive and purchase. My wife and I were really pleased, Hassan explained everything clearly and concisely. So happy with the new car and the trade in procedure was easy and very fair. Thank you all