Got a customised silver chain for my husband. The product was slightly delayed, but the wait was worth it. As a person who loves silver jewellery, I should say that the quality and finishing was excel... Voir plus
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This is with reference to the order for a customized bracelet ,I had placed with Carat Sutra. I am extremely satisfied, with the output and would rate it as "EXCELLENT". Their Craftsmanship is nothing... Voir plus
Amazing customer support, craftmanship, genuine product. 100/100. Just go for it. Thanks team caratsutra. Good job😊✌️👍
No communication on call/whatsapp from anyone from team Caratsutra. They sent wrong article than what I had ordered, that too without any govt mandated hallmark.
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Genuine rate and beautiful designs...
Genuine rate and beautiful designs.... would love to shop from here again and again.Special thank for her patience and devotion towards her job.
LION RING
An excellent hand in making a beautiful item out of metal also very good customer relationship and back hand support.
Very good items available must buy..
I received the ruby ring and that's…
I received the ruby ring and that's beautiful. So far the best one ever purchased online. The designs and craftsmanship is excellent
Good quality product and worth for money
Thanks Kamal ji for your great gesture of sending the parcel on immediate basis. Received the ring today and design of the ring was beyond my expectation 🙏
Very good finish but little late delivery but worth the wait.
I got a ruby ring, it was great in finishing as well silver weight is great. I thought it was light but the weight was adequately filled. The owner is great person. He offered a free pendant with the ring. Thanks for the wonderful gesture. My uncle also ordered a emerald ring he also loved it.
Excelent Craftsmanship and amazing designs so far in India
They are amazing artists. They create extraordinary works. It’s phenomenal especially the Turkish style rings. They might take some more time to it, but the end product will make you fall in live with it.
Great shopping experience the product…
Great shopping experience the product quality and delivery service we're both excellent.
Beautiful and unique jewellery designs…
Beautiful and unique jewellery designs The quality of silver and stones is excellent really stands out. love the packaging and quick delivery. highly recommended carat Sutra for authentic jewellery.
Vert bed service no follow up no…
I am sorry main galat samjha tha
Today received my product this is very awesome
Ismein carat Sutra ka Koi dosh nahi tha Mera product milane mein deri Hui
Unhone bataya tha ki
Blue dart courier se gum ho gaya tha isliye unhone dusra bheja
Really this company is 100% nice
Elephant Silver ring is exclusive
May be delivery is delayed because of long distance from Gujarat to hyderabad, but piece of the ring is excellent I took elephant silver ring, the personal service of KAMAL ji was excellent 😀 loved the design, i took for astrology purpose and i love the results too.
Thank you Cartsutra Team Kamal ji.
Communication and delays, though they did eventually make it right in the end
My initial experience with this order was bad but they made things right later.
I contacted Caratsutra on November 3 to ask if they could urgently ship a silver chain and deliver it by November 6. I was assured by their support representative, Rohan, that if I placed the order immediately, it would be dispatched the next morning, November 4, via express shipping, with tracking shared right away. That did not happen.
After payment, responses became inconsistent and then stopped altogether. Despite multiple follow-ups and phone calls, I received no clear updates. I was later told I would receive the order by the afternoon of November 6, but tracking details were only sent late at night on November 5. The tracking showed the item was dispatched on the 5th, not the 4th as promised, and it was sent by road, not express air. The delivery date showed November 8, two days late.
When the chain arrived, it was also incorrect. I had ordered a 4 mm chain but received a 3 mm one.
A month later, Kamal Soni from Caratsutra reached out to me to resolve the issue. He sent a replacement the same day after our conversation. I received it within a few days, and it matched what I had originally wanted.
While it took them a while to respond and take responsibility, I do appreciate that they made things right in the end.
Very bad customer service and after…
Very bad customer service and after order they did not even care to reply, and my order was not as per requirement.
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