Carcashpoint Avis 

2 946
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Terrible experience modern day loan sharks Only positive experience was with a lady called roisin who gave a grace period on surrendering the vehicle Otherwise terrible service Wanted to make a... Voir plus

Noté 5 sur 5 étoiles

Great company. Speedy decisions. Work quickly to ensure you get your car. Very professional, especially Paul. Paperwork side quick and easy too. Money transferred quickly. All smooth and efficient. Gr... Voir plus

Noté 5 sur 5 étoiles

Carcash point have really assisted me. I had a problem with my car and they were so reassuring and very quick in helping me to switch to an alternative vehicle. Paul goes out of his way to meet tight... Voir plus

Noté 5 sur 5 étoiles

I just don't get some of the negative reviews! Their collection team has always been exceptional, highly professional and I always receive a prompt response. They are a pleasure to speak with, especia... Voir plus

À propos de l'entreprise

  1. Société de crédit et de prêt automobile
  2. Société financière non banquière

Informations provenant de diverses sources externes

Car Cash Point is authorised and regulated by the Financial Conduct Authority for the conduct of consumer credit and a proud member of the Consumer Credit Trade Association and therefore is fully compliant with its 'Code of Practice'. We are committed to ethical and responsible lending and to providing the highest levels of professional customer service. We are also the proud winners of the Best Customer Focus awards at the UK Best Business Awards.

Car Cash Point - Instant loans for car owners

Écrit par l'entreprise

The UK's favourite logbook lender

Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(2 946)

41 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Car Cashpoint

Car Cashpoint, highlighting their excellent service and Christine's outstanding contribution:

Excellent Service and Outstanding Support from Car Cashpoint!
I cannot speak highly enough of Car Cashpoint. During a challenging time, their team was incredibly understanding of my needs and provided exceptional support throughout the entire process. Their patience and thoroughness in due diligence were truly commendable.
A special mention must go to Christine, who was absolutely outstanding. Her customer service skills are impeccable, and she went above and beyond to assist me. While the entire team was excellent, Christine's dedication and professionalism truly stood out.
Thank you, Car Cashpoint, for your invaluable assistance.
Mr. Watson

21 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Paul booth was amazing and so was Carl…

Paul booth was amazing and so was Carl Dixon . They both were very quick and efficient got my money in under 24 hours literally the same day - everything was fantastic - came to see the car very quick and efficient process no headache. Paul helped make the process so much easier !

2 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Easy to do business with!

Had an absolutely fantastic experience with this company. when I needed to raise some money to get my car back that was being held with another company they went above and beyond in order to secure the agreement and vehicle release,including several hurdles that were put in their way. Paul Booth was fantastic and continually kept me updated , always coming up with a solution as opposed to a problem. My key measure when assessing a company’s customer service all round is “how easy were they to do business with?”…. And in this case “very easy@ is the simple and honest answer. No dramas, no ifs and buts and heavy sighs, positivity and a can-do approach. Thanks CCP!!!

23 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Exceptional customer service

Very impressed by CCP and swift services they offer. A very special mention to Candan who goes above and beyond for customers on every call I had with her, and is a great credit to herself and the Company

2 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

I must say I'm extremely impressed by…

I must say I'm extremely impressed by Car Cash Point at their swift, professional service in helping me withdraw cash from my vehicle. I submitted an application on 2nd and was instantly pre-approved which is normal, within 24 hours I was fully approved after simply proving affordability and relevant information when requested and the money was in my bank account. Big shoutout to Andrew Hume, he's an asset to the team an was extremely helpful from the get go, and to field agent Robert Hill who visited me the same day (in person), at a time convenient to myself and was throuogh and explained everything with regards to the loan and its T&Cs. Couldn't be any easier.

Will definitely be first choice if ever needed in future - thank you again to the CCP Team!

3 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service, repeat customer, highly recommend, Candan was amazing in settling my account, excellent communication, quick response, credit to company

3 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Marked my vehicle and I never took a…

Marked my vehicle and I never took a loan with them.

I recently tried to sell.my car only to discover that there was a mark against it due to a logo book loan in Feb 2020. As I paid cash for it and NEVER took a log book loan against it I was extremely disturbed.

Thankfully the dealer gave me the details of the loan so I could contact this company.

Turns out they NEVER issued a loan against my car and have provided this in writing however they are refusing to remove the mark. How can this be legal.

Be very careful if ypu are looking to work with them. Even though I never applied for the loan, it appears that even an enquiry entities them to claim ownership. And even after admitting they don't own it, there refusal to remove the mark should be a valid sign to any new customers to be very wary.

Should you take out a loan, WILL THEY REMOVE ANY RIGHTS once ypu have settled your agreement.

In my case, it's NO... and i never even heard of them until I tried selling my car

I will be escalating this to the ombudsman

3 juin 2025
Avis spontané
Logo de Carcashpoint

Réponse de Carcashpoint

Dear Ms Schoultz
As you are already aware, we can confirm that you did in fact make an application for a loan to Car Cash Point and that the loan was agreed and documents created. You then cancelled on the same day at which point we immediately removed our interest from the vehicle(same day). We can also confirm that we have responded to your complaint directly and provided clear evidence of all the above.
Regards
Car Cash Point

Noté 1 sur 5 étoiles

Car Cash point are scum I will never…

Car Cash point are scum I will never borrow of them again.

Over the last 6 months I still can't pay my full amount as my son is seriously ill in hospital and they are still sending emails saying they are going to take my vehicle. As I am trying make payment of 89.00 a month and still unhappy with. There staff are horrible on the phone.

I am under so must stress with so much going on in my family and at my sons bedside 24/7.. can't function with my own mental health issues.

They still pesited with there strong emails which are nasty.

15 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Hollie …

Hollie was very courteous, friendly and highly efficient.I was very happy with her work ethic and how quick she was at sorting things out for me.it was very straightforward thanks to her.

12 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Exceptional service and support - highly recommend

I had an excellent experience with CarCashPoint. From start to finish, the process was smooth, and the team was incredibly supportive. Christina and Candan provided outstanding customer service, showing empathy and understanding during a challenging time. Once I settled my loan, everything was handled efficiently—I received my documents within days, and all security holds on my vehicle were lifted promptly.

Later, I reached out to Christina with a request regarding my account, and she handled it perfectly. She responded swiftly, was incredibly understanding, and went above and beyond to assist me. Her professionalism and willingness to help truly stood out.

I sincerely appreciate the exceptional service I received and highly recommend CarCashPoint to anyone in need of financial support. They are reliable, professional, and genuinely care about their customers

11 février 2025
Avis spontané
Noté 4 sur 5 étoiles

Easy to set up

Easy to set up
Candan was a massive help with all my inquiries
Only con is the high interest rate but I understand that comes with the type of loan

3 février 2025
Avis spontané

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