carsalvagegroup.co.uk Avis 52

I am writing to formally complain about my recent experience selling my vehicle to Comryas Conya Motors (scrap company), located at Elms Farm Industrial Estate, Bedford, MK41 0GB.

On the initial telephone call, I spoke with a representative named Tom, who offered to purchase my vehicle for £400. I explicitly asked whether the full £400 would be paid by bank transfer on the same day the vehicle was collected, and I was assured that this would be the case. Based on this clear agreement, I accepted the offer.

The vehicle collection was booked for Wednesday 4 February at 10:00am from Gants Hill, IG2 6NT. This location was used as my parking permit at my home address in Bethnal Green had expired.

On the day of collection, the driver, Andy, arrived at approximately 10:00am with he's pick up truck registration HS51 MON. He inspected the vehicle, confirmed it was running, and loaded it onto the recovery truck. All paperwork was completed, and the agreed sale price of £400 was clearly written on the documentation. At no point during this process was I informed of any additional recovery or administration fees.

Shortly afterwards, at 12:14pm, I received a call from Tom confirming that a test payment of £10 had been sent to my bank account under the name of Simon Mcdonagh. This payment was received successfully. I then awaited the remaining £390.

Later, upon checking my bank account, I was shocked to discover that only £88 had been paid in total, rather than the agreed £400. I immediately contacted Tom to query this discrepancy. I was then informed, for the first time, that recovery and administration fees had been deducted from the agreed price.

I strongly dispute this. At no stage during our telephone conversation or during the vehicle collection was I informed that such fees would apply. Had this information been disclosed, I would not have agreed to sell my vehicle. While there is a small-print clause on the paperwork referring to recovery and administration fees, this clause appears below the signature section and was not brought to my attention prior to signing. The agreement was entered into based on the verbal confirmation that £400 would be paid on the day, in full.

I believe this constitutes misrepresentation and a lack of transparency. I relied on the assurances given to me and acted in good faith. As a result, I have been left £302 out of pocket. I also wish to highlight that I could have sold the vehicle privately for at least £500, as it had been advertised on AutoTrader. Due to my recent job loss and urgent financial circumstances, I opted for a quick sale through a company I believed to be acting honestly.

This experience has caused me significant distress, financial hardship, and loss of trust. I feel that I have been deliberately misled into selling my vehicle under false pretences.

I am formally requesting:

1. Full payment of the outstanding £302 to bring the total received to the agreed £400; and
2. Written clarification of how these undisclosed fees were applied.

If this matter is not resolved promptly, I will have no option but to escalate my complaint to the relevant regulatory bodies and seek further advice regarding my legal rights.

I look forward to your urgent response.

Regards

Jahangir

I’d give 0 stars if I could. Completed the details online. Exchanged texts and spoke to one of the team. Agreed a price and collection, nobody showed. Since been ignored. Very disappointing

Horrendous company. Put my details into the website for valuation including phone number then within seconds was bombarded by phone calls from 3 different numbers. I answered and kindly asked them to stop calling then proceeded to receive more calls. I blocked the number and then immediately started receiving calls from another unknown mobile number. I have blocked them all now and absolutely will not be dealing with this business. Its just pure harassment. Avoid.

If it was possible to give a NEGATIVE score, I would give it!
Dealt with a very rude car salvage agent and was told to go f..k myself only because I explained that I thought my car was worth more than he was offering for it.

Everything went well,collected car next day, price agreed, but tried to haggle once here, took the car, within 3 days got a £100 parking fine for parking in a hospital in Coventry ( I live in Mansfield)stay clear, terrible company

DO NOT DO IT, Absaloute scumbags will tell you 100% they'll pay you 1250, they write 1250 on invoice then only pay 250 claiming the 1 at the start is actually a pound sign as they are pure scumbags purely out to do people over.

Happened to me last night. After being offered £1250 for my vehicle only £250 was transferred to my account. When I spoke to person on the phone who had offered me the £1250 he denied that he had said that. They absolute liars and con men….Irish travellers I believe. Called some called Patrick whose name appeared on my bank statement with the payment and he denied all knowledge. These people are absolute scum. Beware and please don’t deal with them.

Leark motors auto salvage one of the biggest scam companies out there do not sell your car to them or scrap it with them. Run by a bunch of travelers (Irish) will take your car away and pay you next to nothing for it please be warned!!

What a joke this company is promised to pick up a car been waiting all day. promised a good price for the car and now the same not answering the phone should take the licence from them

Chap called to say he’d pick the car up next day at 8:30am. No pick up. Didn’t answer phone when I called him to see where they were.

The advert makes this company sound honest and reliable, just a few car details on line and your phone number and they will pay you above average scrap price which for my van was £200, just literally put my details in when the phone rang and a man with a foreign accent said in an angry voice " how much do you want for the van" I said that you are supposed to give me a quote, angry man, " seeeextee queed" can not say what I replied but I hung up straight away, bunch of total fakes.

I’ve just had the same experience as a few of the other contributors in this group. Joseph Patrick McDonald picked up my car - offered £600 and paid £125. Keep ringing with no response and saying they will pay. Avoid this company at all costs. They gave me a receipt with Leark Motors on receipt- I looked it up. It doesn’t appear.

Well I had few calls one person called Chris from Nottingham spoke with agreed a very good price came on time paid in full well mannered will pass his details on to friends and family if they need to scrap there cars.

Usually so hot on reviews etc but we fell victim to the stolen cars too. Wish we’d read these prior to collection.

How this website is still running is beyond me?!

Absolutely useless! low ball offers and honestly disrespectful agents who condensed me and sarcastically proclaimed myself to be a "so called expert " .would not recommend don't waste your time !

God awful experience. Did an online form to get a quote for scrapping car. Instantly bombarded with texts, calls & WhatsApp messages by at least 5 different numbers. Did communicate with 1 who offered me more than I wanted but was still getting harrased the following day by other numbers so they're obviously not a 'company' if they don't know a deal was already agreed. Finally straw was another text at 4am this morning then getting called 'Pal' when I told them they were taking the P & to take me off their list. Won't be selling to them as I can imagine it will not go smoothly after all the hassle beforehand. Advise...don't even fill in the form, it will drive you mad.

THEIF - WELL THOUGHT OF SCAM. Using THERE COMPANY WAS THE BIGGEST MISTAKE. THEY HAVE STOLEN OUR CAR WITH OUT PAYING. They guy that came to collect his name is Patrick Joseph McDonald

Scammers, thieves, fraudsters
They meant to purchase our car for £3250 and only transferred £325 and that’s only because he was trying to buy time so we don’t call the police
The main person is a guy with an Irish accent who calls himself Tarrence his number is
07780500339 And his partner in crime is Patrick Patrick McDonagh and he uses the number 07360590596. There is currently a criminal investigation. They will get caught it’s just a matter if time
All victims please post your mobile numbers and I will join you to our investigation

When I put the details on the website, I did receive 5 to 6 text/WhatsApp messages from mobile numbers requesting contact. I contacted 2 and deleted/blocked the others (due to some of the other feedback).

Of the 2, one was not interested and the other was.
He was called Chris and everything went as the website described.

I had a couple of conversations to build a rapport and get a vibe of everything.

He did everything he said he would. Came to collect at the agreed time, did not haggle and paid the price we agreed (which was very fair) and the whole thing took about 15 minutes tops.

I ensured we had the appropriate controls in place when selling a car (e.g. do not complete owner change or let car go before money in our bank account).

Looking at the other feedback, I think the experience depends on which agent you land on.

Fortunately we had a good experience with Chris and no other hassle from any other agents as I simply shut that down before it could occur.

Fraudsters
We were scammed by these people
Patrick McDonagh
Another guy who calls himself Terence
There numbers are 07360590596
And 077360590596
The trailer used by the the reg number is MX05GXV. Please report to the police and also quote are reg number Y716XOB to link the police reports