After recieving a quote and booking a time and day that i was happy with they decided not to show up. They msged back saying it would be tommorow and didnt show again. This happened for a week untill... Voir plus
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Lisez les avis des autres
They went above and beyond when fixing my side mirror. I thought I’d have to replace the whole thing, but they found a way to repair just the broken part, saving me a ton of money. The communication w... Voir plus
L'entreprise a répondu
I can't say enough great things about this mobile car side mirror repair service! From start to finish, they exceeded my expectations. Their technician arrived promptly, and I was amazed by the speed... Voir plus
L'entreprise a répondu
Great service from the team! They were communicative, arrived on time, and got the job done efficiently. I really appreciated the convenience of the in-house repair. They made the whole process quick... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Fixing side mirrors is expensive, time consuming and unreliable. Car owner’ worst fear is breaking one side mirror part as they usually have to pay the price of two side mirrors instead of fixing the one single broken part. Imagine having to pay for two side mirrors after breaking only the mirror on the left hand side? We fix this by being able to pay attention to what exactly needs fixing and not burdening car owners with unnecessary fixing costs. We fix any single component of a side mirror; from the case, to the mirror, to the reflector, motor and wiring. We do in house calls making us the most efficient repairmen when it comes to getting your side-mirror fixed wherever you are.
Coordonnées de contact
Mount Alexandra, 3040, Essendon, Australie
- 1800965907
- info@carsidemirrors.com.au
- carsidemirrors.com.au
3,5
Moyen
43 avis
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Affordable Service
This is my second time using the service, and once again, they delivered fast, convenient, and affordable service. Great communication and reliable repairs every time
4 septembre 2024
Avis spontané
Réponse de Car Side Mirrors Australia PTY
Thank you, Amelie! We’re thrilled to have earned your trust and to hear that you enjoyed our fast, convenient, and affordable service once again.
Highly Recommended
Joe and his team were fantastic! They responded quickly, explained what needed to be done, and got my mirror fixed the same day. I loved the convenience of the in-house service—no need to take time out of my busy schedule.
1 octobre 2024
Avis spontané
Réponse de Car Side Mirrors Australia PTY
Thank you so much, Harley! We're delighted to hear that Joe and the team could help make the repair process smooth and convenient for you.
Great Communication + savings
They went above and beyond when fixing my side mirror. I thought I’d have to replace the whole thing, but they found a way to repair just the broken part, saving me a ton of money. The communication was excellent, and they made everything so convenient by coming to my location. Truly impressed!
13 septembre 2024
Avis spontané
Réponse de Car Side Mirrors Australia PTY
Thank you, William! We're thrilled to hear that you appreciated our approach to saving you money and making the repair process convenient. It was our pleasure to assist, and we’re glad you enjoyed the communication and service. If you ever need help again, we're here 24/7!
This company is dodgy to say the least
This company is dodgy to say the least. They don't have a physical address, they NEVER answer the phone, they have fake google reviews, they don't except cash and you're not allowed to watch them while they work. What a JOKE!
2 octobre 2024
Avis spontané
Réponse de Car Side Mirrors Australia PTY
Thank you for sharing your feedback with us! We’re sorry to hear about your experience and any concerns you may have had.
Our company is fully registered, and you can find all relevant details on our website. We have a policy in place to accept only traceable payment methods to ensure security for both parties, which is why we do not handle cash. We also offer a call-back option to make it easier for you to get in touch with us, so please feel free to request one, and we’ll be happy to respond promptly.
Additionally, we take customer feedback seriously, and Google has mechanisms to identify and flag fake reviews, so we work hard to maintain honest and authentic reviews on our page.
We apologize if our service didn’t meet your expectations this time, and we’d love another opportunity to assist you. If there’s anything else we can help with, please don’t hesitate to reach out!
I just had a side mirror fixed with Car side mirrors Australia
I just had a side mirror fixed with this company. Joe was able to quote me and organise a scheduled time for the following day. Although my technician Syad couldn't make the first time he was able to prioritise my job for the next day and arrived on time as promised. Syad was a very efficient young man and did a great job. Thankyou both for helping to get this fixed in such a great way. 5 stars for service! Highly recommend this company. Yvonne
19 juin 2024
Avis spontané
Réponse de Car Side Mirrors Australia PTY
Thank you for your fantastic review, Yvonne! We're glad to hear Joe could quickly quote and schedule your appointment, and that Syad was able to prioritize your job and arrive on time the next day. We're pleased that you found Syad efficient and the service excellent. Your recommendation means a lot to us. Thank you for choosing our company!
Safe Travels 🚗
WASTE OF TIME
WASTE OF TIME
DO NOT EVEN TRY TO QUOTE
had a booking with Ella and agree to come on the comfirm date, since "technician" was late
my booking which was at 8:00am, get a message at 8:40am saying technician will be there at 1pm,
had to book other time which was today at same time,
came 30mins late and I missed his calls twice, sounded so annoyed that he couln't get in to my apartment cause there is a construction site next to our apartment.
he could've wait infront of my garage and ring our apartment unit,
When i accept his call he offered me to cancel the job, so i did
very unprofessional, his like a person that i never want to leave my car to, poor attitude
24 mars 2024
Avis spontané
Réponse de Car Side Mirrors Australia PTY
Dear Rold,
We appreciate you taking the time to share your experience, although it seems there may have been some confusion regarding your booking. We'd like to clarify that we don't have a staff member named Ella, and it appears your review may have been intended for another company. We apologize for any inconvenience caused by the mix-up and hope you're able to resolve your concerns with the appropriate service provider. If you have any further questions or need assistance, please don't hesitate to reach out to us directly.
Best regards,
Tully,
Customer support
Quick, easy and professional
Give Julian a pay rise lol because he did a quick and easy job on my broken side mirror. Considering it was raining and we were outside with an umbrella helping him (we didn’t mind doing this) it was a professional and in a timely manner experience.
20 décembre 2023
Avis spontané
Réponse de Car Side Mirrors Australia PTY
Thank you so much for your amazing feedback! We're thrilled to hear that Julian provided such exceptional service, even in less-than-ideal weather conditions. We truly appreciate your support and will make sure Julian gets the recognition he deserves. If there's anything else we can do for you, just let us know!
My side mirror looks as good as new
My side mirror looks as good as new, pricing was competitive. Overall, I couldn't be happier with the service I received. I highly recommend them to anyone in need of mirror repairs. Thank you for a job well done!
14 septembre 2023
Avis spontané
Réponse de Car Side Mirrors Australia PTY
Thank you so much for the glowing 5-star review! We're thrilled to hear that your side mirror looks good as new and that you were satisfied with our competitive pricing. We truly appreciate your recommendation and are delighted to have been able to provide you with excellent service. Thank you for choosing us!
Car Side Mirrors Australia Pty is a…
Car Side Mirrors Australia Pty is a Company that I can highly recommend. Excellent customer service, great work and very affordable. It has made my life easier to find it.
16 septembre 2023
Avis spontané
Réponse de Car Side Mirrors Australia PTY
We truly appreciate your high recommendation! Car Side Mirrors Australia Pty is dedicated to providing excellent customer service and top-notch work at affordable rates. We're delighted to have made your life easier. If you ever require our services again, don't hesitate to contact us. Thank you for choosing us! 🚗🌟
I can't say enough great things about…
I can't say enough great things about this mobile car side mirror repair service! From start to finish, they exceeded my expectations. Their technician arrived promptly, and I was amazed by the speed and precision with which they fixed my damaged side mirror
5 septembre 2023
Avis spontané
Réponse de Car Side Mirrors Australia PTY
Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with our mobile car side mirror repair service. Our team takes pride in delivering fast and precise solutions, and your kind words mean a lot to us. If you ever need assistance in the future, don't hesitate to reach out. Safe driving! 🚗🌟
The convenience of having the repair…
The convenience of having the repair done right in my driveway was awesome. Did good job and customer service was exceptional.
4 septembre 2023
Avis spontané
Réponse de Car Side Mirrors Australia PTY
Thank you so much for your fantastic 5-star review! We're thrilled to hear that our mobile repair service met your expectations and that you found the convenience and customer service exceptional. We appreciate your business.
Regards,
Car Side Mirrors
They are very professional and provide…
They are very professional and provide same-day service. I've had my side mirror replaced here, and they courteous, communicative, and the pricing was fair. I highly recommend this service to anyone in need of side mirror repairs
5 septembre 2023
Avis spontané
Réponse de Car Side Mirrors Australia PTY
Thank you for taking the time to leave such a positive review! We're delighted to hear that you had a great experience with our professional and same-day service. We strive to provide excellent customer service, and we're glad you found our team courteous and communicative. Your recommendation means a lot to us, and we're here to assist with any future side mirror repair needs.
Fantastic experience with this mobile…
Fantastic experience with this mobile car side mirror repair service. Rresponsive when I reached out for a quote, scheduled a convenient appointment for me right away. Technician arrived on time, and I was impressed by their professionalism and expertise.
30 août 2023
Avis spontané
Réponse de Car Side Mirrors Australia PTY
Thank you so much for your glowing review! We're thrilled to hear about your fantastic experience with our mobile car side mirror repair service. Providing responsive and professional service is our top priority, and we're delighted that we could meet your expectations. If you ever need our assistance again, don't hesitate to reach out. Safe travels! 🚗🌟
It’s fixed now the mirror insurance…
It’s fixed now the mirror insurance claim I had got me the original new one and also the thing is it’s the door handle there’s a thing they broke off and won’t go back on when taking the door off isndie tj out the mirror on
22 juillet 2022
Avis spontané
Réponse de Car Side Mirrors Australia PTY
Dear Dylan,
Thank you for sharing your feedback regarding the mirror insurance claim. We're glad to hear that the issue has been resolved and you were able to obtain a new original mirror. We understand that during the process of replacing the mirror, there was an unfortunate incident where a part of the door handle broke off and couldn't be reattached when the door was taken off.
We apologize for any inconvenience this may have caused you. Our team strives to provide a seamless experience, and we regret that this incident occurred.
Thank you once again for taking the time to share your experience with us.
Best regards,
Tully
Car Side Mirrors
Top work- excellent customer service
Top work, highly recommend this mob for mirror replacement/repair, definitely affordable prices, awesome work
16 juin 2023
Avis spontané
Réponse de Car Side Mirrors Australia PTY
Dear Tammi,
Thank you so much for taking the time to leave us a fantastic 5-star review on Trustpilot! We truly appreciate your kind words and recommendation.
We are thrilled to hear that you had a great experience with our mirror replacement/repair service. Providing top-quality work and excellent customer service are at the core of what we do, and it's rewarding to know that we met your expectations. We take pride in offering affordable prices without compromising on the quality of our workmanship.
Your positive feedback serves as a great motivation for our team to continue delivering exceptional service to all our customers. If you ever need our assistance in the future or have any further questions, please don't hesitate to reach out. We are always here to help.
Thank you once again for your support, and we truly appreciate your recommendation. It was a pleasure serving you.
Best Regards.
Car Side Mirrors
Very poorly run business model
I read the poor online reviews prior to engaging this company yet still proceeded so i am the silly one. They are extremely unreliable with timing and the excuses were always that some unexpected delays occurred etc. I was enticed by the competitive pricing however the hassle was not worth it.
29 mai 2023
Avis spontané
Réponse de Car Side Mirrors Australia PTY
Dear Amanda,
Thank you for sharing your feedback regarding your experience with our company. We apologize for the inconveniences you encountered and for any negative impression our services may have left on you.
We understand your frustration with the delays and unreliability you experienced. We deeply regret that we did not meet your expectations in terms of timing and communication. We strive to provide a smooth and hassle-free experience for our customers, and we apologize for falling short in your case.
While competitive pricing can be enticing, we understand that it should never come at the expense of reliable and efficient service. We apologize for any inconvenience caused and for not living up to your expectations.
We genuinely appreciate your honest feedback, as it helps us identify areas for improvement and make necessary changes to enhance our service. If there is anything specific you would like to discuss or if there are any unresolved issues, please do not hesitate to reach out to our customer support team. We would appreciate the opportunity to address your concerns and find a suitable resolution.
Once again, we apologize for the frustration and inconvenience caused. We are committed to improving our services and ensuring a better experience for our customers moving forward.
Sincerely,
Car Side Mirrors
Don't Waste Your Time ☹
Initially tried calling Car Side Mirrors. Text response twice was Thank you for calling Car Side Mirrors, I am just on another call. I provided via text car make and model, postcode and photo of damage. I needed the whole mirror assembly. I provided Vin. Joe provided quote $610 installed plus $110 for new painted cover which I agreed to, booked in and I provided address. Joe confirmed genuine parts are sourced using Vin. Following morning I received a text from Austin advising part looked wrong after ordering with Vin. After checking, advised part from Mazda will be $1,300 + $110 for new painted cover. I responded by saying that we had agreed to quote the day before and it's not our fault. We knew we could go to Mazda direct but thought we would try Car Side Mirrors. What a waste of time. I provided Vin, details and photos and then received a quote and it was booked in. I even rescheduled a service to fit them in. My family and I won't be using them ..ever.
19 avril 2023
Avis spontané
Réponse de Car Side Mirrors Australia PTY
Dear J D,
We sincerely apologize for the inconvenience and frustration you experienced while dealing with our service. We understand the importance of clear communication, accurate quoting, and delivering on our promises, and we deeply regret falling short of your expectations in this case.
The miscommunication regarding the pricing and the subsequent inconvenience caused is completely unacceptable. We apologize for the confusion and for not adhering to the initial quote that was provided to you. We understand your disappointment and frustration, as you rightfully expected a smooth and transparent process based on the information you provided.
We deeply regret the wasted time and effort you invested in reaching out to us, providing the necessary details, and rearranging your schedule to accommodate our service. We take full responsibility for the misquote and the lack of clarity regarding the part and its cost.
Your feedback is incredibly valuable to us as it highlights areas for improvement within our quoting process and customer communication. We appreciate you bringing these issues to our attention, and we assure you that we will take the necessary steps to prevent similar situations from occurring in the future.
We understand that your trust in our services has been compromised, but we would appreciate the opportunity to rectify this situation.
Once again, we deeply apologize for the frustration and disappointment caused. We value your feedback and will use it to make improvements and ensure a better experience for our customers in the future.
Sincerely,
Car Side Mirrors
Waste of time
Initially started off with great communication and the price quoted was fair. The “technician” didn’t arrive and I received a text message saying they had been in an accident, so understandable. After this it went downhill.
The job got moved to a Saturday for 8:30am, on Saturday at 9am I received a text saying the “technician” wouldn’t arrive until 10:30am - 11:30am. At 9:20am I received a missed call and a text saying he had arrived, but I wasn’t at home as I wasn’t expecting anyone to arrive until 10:30am. So I called the number on the website ( which was never answered no mater what time I called ) received a text saying the “technician” had gone to another job and will call me to arrange coming back. They called at 8:30pm to say they would come Sunday, so a full day wasted.
The “technician” arrived 1 hour late on Sunday. After 30mins of working on it they told me that the wrong part had been sent and the mirror couldn’t be fixed. He put the old mirror back on, which was now broke more than when he arrived. No one contacted me to say what was happening, so I text them and told me they would be in touch when the new part arrived. Over 2 weeks later and no one has contacted me.
13 janvier 2023
Avis spontané
Réponse de Car Side Mirrors Australia PTY
Dear Michael Pickles,
We sincerely apologize for the frustrating experience you had with our service. We understand your disappointment and frustration, and we deeply regret the inconveniences caused throughout the process.
The communication breakdown, delays, and rescheduling issues you experienced are unacceptable and do not align with the level of service we strive to provide. We sincerely apologize for the lack of timely and effective communication, as well as the inconvenience caused by the technician's delayed arrival and subsequent unavailability. We take full responsibility for these shortcomings and understand the negative impact they had on your experience.
Moreover, we apologize for the incorrect part being sent and the subsequent inability to fix the mirror. We understand the frustration caused by the broken mirror being returned to you in worse condition. This is not the level of professionalism and attention to detail we aim to uphold. We apologize for the lack of updates and failure to contact you regarding the new part. Your feedback highlights critical areas for improvement within our operations and customer communication protocols, and we appreciate you bringing these issues to our attention.
We would like to make things right and regain your trust. Please provide us with your contact details or reach out to our customer support team directly so that we can address your concerns and find a suitable solution. We are committed to resolving this matter promptly and ensuring that your experience is rectified.
Once again, we apologize for the wasted time, miscommunications, and lack of progress. We genuinely value your feedback and the opportunity to learn from our mistakes. Thank you for bringing these issues to our attention, and we hope to have the chance to regain your confidence in our services.
Sincerely,
Car Side Mirrors
Fast but not professional
The service was fast and punctual, but the installation had some issue (e.g. the cap was not installed professionally- there’s a gap between cap and mirror). There’s also writing on the mirror (stock number perhaps) which were not removed during two visits.
12 janvier 2023
Avis spontané
Réponse de Car Side Mirrors Australia PTY
Dear Yunlong Luo,
Thank you for taking the time to provide feedback on your experience with our service. We appreciate both the acknowledgment of our promptness and punctuality, as well as your concerns regarding the installation.
We apologize for any inconvenience caused by the installation issues you encountered, such as the gap between the cap and mirror. We strive to provide professional and meticulous service, and it's disheartening to hear that we fell short of your expectations in this instance. Please be assured that we take your feedback seriously, and we will investigate the matter thoroughly to identify the cause of the issue and take appropriate measures to prevent it from happening in the future.
Regarding the writing on the mirror, we apologize for the oversight in not removing it during your two visits. We understand the importance of a clean and polished appearance and apologize for any frustration caused by this oversight. We will address this internally and ensure that our technicians are attentive to such details moving forward.
We genuinely value your feedback, as it helps us identify areas for improvement.
Thank you for bringing these issues to our attention, and we apologize for any inconvenience caused. We appreciate your feedback and the opportunity to improve our services.
Sincerely,
Car Side Mirrors
Réponse de Car Side Mirrors Australia PTY
Dear Benjamin,
Thank you for leaving us a fantastic 5-star review on Trustpilot! We're thrilled to hear that we were able to fix your mirror quickly and to your satisfaction.
At Car Side Mirror, we understand the importance of prompt and efficient service, especially when it comes to automotive repairs. We're delighted that our team was able to resolve the issue with your mirror promptly. Your satisfaction is our ultimate goal, and your positive feedback is truly appreciated.
Thank you once again for choosing Car Side Mirrors and for taking the time to share your positive experience. We sincerely appreciate your support.
Best regards,
Car Side Mirrors
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