Cartalogic Avis 

We chose HaloITSM out of around 40 different platforms, many of which I had previously used. We were firstly attracted by the modern crisp look and feel and simplicity of the product.

We then found it met everything we wanted it do plus more. It's very customisable and we were impressed with the multiple integrations.

The pricing plan of per agent also suited us. We were hoping to introduce a ticketing system for the first time and grow ITSM within the business. HaloITSM allows us to do this at no extra cost for the extra ITSM modules ! You get everything once signed up.

Cartalogic were superb and exceeded our expectations with a full ITSM assessment before and after implementation. The hypercare support we received and in particular the care and attention was first class, Owie was so responsive and helpful during the implementation. ( It really was "hypercare" ! )

All the guys at Cartalogic are knowledgeable, friendly, helpful and would highly recommend if you're looking for a full or part ITSM solution for your business.

Halo put me in touch with Cartalogic for our implementation of their ITSM platform. While I was hesitant at first to use a third-party for this, my fears were unnecessary. Cartalogic were very professional and knew the platform very well. We started with a structured approach to the onboarding, but when I mentioned that wasn't what we were looking for they were happy to quickly pivot to a more bespoke solution. We also had a short delivery window and again Cartalogic were happy to compress the rollout schedule, having multiple calls a week. In addtion to this the technicians assigned to our onboarding were very responsive to any additional queries I had via Teams messages.

Nothing negative to say, an easy 5 stars.

Cartalogic helped us to implement & get up & running our new helpdesk for our business and the team at cartalogic were fast paced & very friendly to help setup everything i required.

Nothing was too difficult for the team to help setup for me & we had regular teams calls to look at ways to make the helpdesk better.

many thanks for your support. look forward to working with you again sometime in the near future.

In the public sector we sometimes have consultants and contractors who try to make themselves indispensable. We had the opposite experience with Matt. He worked tirelessly to set us on the right path for the long term benefit of the organisation. His deep knowledge of the industry, vendor impartiality and passion to help us rightsize our tools has enabled us save money, reduce complexity and become self sufficient.

Cartalogic went above and beyond from the off. They spent time with us understanding our pain points and not only what we were trying to achieve implementing Halo ITSM, but also understanding the wider areas for the business to work on and improve. Offering support throughout the process. The team at Cartalogic quickly understood our requirements and went over and above our expectations.
I look forward to continue working with them and also implementing future projects with the team.

We recently had the pleasure of working with Cartalogic to integrate a new IT ticket system into our operations, and the experience was nothing short of exceptional. From the initial consultation to the final implementation, their team demonstrated a high level of professionalism, expertise, and dedication.

The integration process was seamless, thanks to their thorough planning and attention to detail. They took the time to understand our specific needs and tailored the solution to fit perfectly within our existing infrastructure. Their technical knowledge was evident as they navigated complex challenges with ease, ensuring that the system was up and running smoothly.

Communication was a standout aspect of our collaboration. The team kept us informed at every stage, providing regular updates and addressing any concerns promptly. Their proactive approach and willingness to go the extra mile made the entire process stress-free and efficient.

Since the integration, our IT ticket system has been functioning flawlessly. The new system has significantly improved our workflow, allowing us to manage and resolve issues more efficiently. We have seen a noticeable increase in productivity and a reduction in downtime, which has been invaluable to our operations.

Overall, we highly recommend Cartalogic for their outstanding service and expertise. They have proven to be a reliable and skilled partner.

I had the pleasure of working with Matt from Cartalogic as they led an initiative to streamline and modernise our enterprise tooling landscape. Matt is an outstanding expert in his field, bringing a wealth of knowledge and a methodical, structured approach to his work. His ability to navigate the complexities of a large organisation like Aviva, while engaging all relevant stakeholders, set him apart from the outset.

In a short time, Matt empowered us with data-driven insights that have transformed our decision-making process around tooling, operating models, and governance frameworks. His deep expertise across service and enterprise tooling—paired with his unwavering commitment to delivering a comprehensive, high-quality solution—was truly exceptional. Thanks to his guidance, we now have a clear path forward, armed with the insights to make informed, strategic decisions. Matt’s impact on our organisation will be felt for years to come.

Cartalogic were instrumental in supporting us with our process improvement project build around our tooling investment. They supported us with vendor selection, implementation and helped us build a roadmap for continuous improvement based on there easy to follow maturity assessment.