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3,7
7 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Have back problems, (slipped disc)also hip problems due to missing cartilage.
It feels great to have the chair there that I can program the type of massage required. Has been a great help in managing my condition as well as my wife's.
Brilliant chair, even better service!
Bought the AlphaSonic II massage chair and it’s incredible. So many customers rave about it after first try as it features lots of programmes, nice firm pressure, and does a proper full-body massage including great foot reflexology.
The chair has speakers tha can be connected to via bluetooth to play your own music. It doesn't take up too much space either.
The team were absolute stars:
Matthew was a top man. He talked us through all the functions and even did a follow-up check-in both before and after the delivery.
Elson delivered it right on time, set it all up, and couldn't do enough for us.
Krasen sorted us out with an extra remote quickly and was lovely to deal with.
Casada is lucky to have such a great, friendly team. It’s no wonder they have such highly rated customer reviews. We're so pleased with the whole experience that we’re already thinking of ordering a second chair soon.
Highly recommend!
Thanks so much to everyone 🙏🙏
𝑲𝒂𝒏𝒂 𝑻𝒉𝒂𝒊 𝑴𝒂𝒔𝒔𝒂𝒈𝒆 & 𝑺𝒑𝒂
Bought the Casada Hilton II with Model:CMS-454 in Melbourne Home Show. It stopped working in 7 years. Professional technician inspected and diagnose to the faulty of mother board. Contacted Casada head office in Germany. They said the motherboard was available. Buy one from them and ship to Australia. However it's not working when replaced it. Talked with their technician and he said he can't provide a correct version of motherboard and any other service. I contacted their sales representative to arrange a return for a refund. He replied as below;
Good morning.
We are currently undergoing preliminary insolvency proceedings and are unable to issue credit notes or refunds. We ask for your understanding and patience until an investor has taken over the company. Please contact us again from March onwards.
Thank you
Mit freundlichen Grüßen / Kind regards
Dipl. Kfm.
Erich Radtke
Head of Sales
Réponse de casada.co.uk
Thank you for taking the time to share your experience, and we’re genuinely sorry to hear about the difficulties you’ve faced. It sounds like a very frustrating situation, especially after trying to resolve it directly.
From the details provided, it appears this issue relates to Casada Germany and a purchase made in Australia. We are a UK based distributor and unfortunately have no involvement in, or visibility over, their parts supply, service decisions, or warranty processes. Because of this, we’re unable to assist with the matter directly.
To help ensure your feedback reaches the right team who can address it, we kindly ask if you would consider removing or redirecting this review to the relevant company. We truly hope you’re able to get a resolution as soon as possible.
Bought a few items from this company UK branch over the years and have truly benefit across the board. Has the Maxiwell then Twist massager/footin 2 but now have their betasonic3 massage chair which is something special we invested for our spa room for our Father. Their customer servicing is great too and I trust them alot
Réponse de casada.co.uk
Thank you so much for your continued support over the years. It really means a lot to us.
We’re delighted to hear that you’ve enjoyed your Maxiwell, Twist, and Footinn 2, and especially that the Betasonic 3 has found a place in your spa room for your father. That’s exactly the kind of experience we hope to provide. It’s also great to know our customer service has met your expectations.
We truly appreciate your trust in us and look forward to supporting you again in the future.
Your Casada Team
I telephoned more than once.
I have found it disappointing nobody has taken the trouble to reply to the voicemail I left, over one week ago and I continue to wait for a reply. The recorded message clearly states ‘please leave a message after the tone and someone will return your call as soon as possible.’
Réponse de casada.co.uk
Dear Suzanne,
we’re really sorry to hear about your experience. This is certainly not the level of service we aim to provide.
We pride ourselves on offering responsive, personal customer support with real people on the phone, and quick, direct resolutions. It’s very unusual for a voicemail to go unanswered, so we’d genuinely like to understand what’s gone wrong here and put it right as soon as possible.
Please could you contact us again on 020 8127 3993 so we can assist you immediately? If you’re able to leave your name and number again, we’ll make sure it’s picked up and returned without delay.
Thank you for bringing this to our attention, and we appreciate your patience while we resolve this for you.
Réponse de casada.co.uk
Thank you for your review! We’re really pleased to hear you’re finding it comfortable. That’s exactly what a massage device should be :)
If you ever have any questions or need any support, we’re always here to help.
With robust German engineering and a fantastic finish and build quality. The Medi-Gun is a product I don’t leave behind. Helps me with everything from sore muscles/cramps to loosening up a stiff back! Love it:)
Réponse de casada.co.uk
Thank you for the fantastic review!
We’re thrilled to hear how much you’re enjoying the Medi-Gun PRO, especially its build quality and reliability. It’s great to know it’s become an essential for helping with muscle soreness and keeping you feeling loose and recovered.
Really appreciate your support, and we’re glad it’s making a difference for you!
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