Cashshop Avis 9

Every time I have used them they have been helpful, friendly and tried to get the best deal they can for you. They accept most products and try to get as near to what you're asking for. Great customer service. Very friendly, helpful and polite.🙂🎆

Please be aware, not all cash shops are the same. The cash shop that I went to today is in Fitzalan Square, Sheffield

The manager Alex and her colleague Milan were incredible. Not only did they give me a better price that CeX they were really friendly, honest and seemed to actually care.

I had previously used CeX in Sheffield and found them to be awful. But Cash Shop were much fairer and now they’re my chosen place to sell any goods.

I think I will also buy from them too as their prices seem respectable too. Plus if you sell you get 10% off your next purchase.

Thank you guys

Please avoid Cash Shop on Ebay and the Nottingham outlet. I purchased and paid for a 32" JVC TV from cash shop and travelled an 86 mile round trip to find out it was an 18" TV that they'd listed wrong. The guys in the warehouse didn't even notice that it was wrong and picked the TV for collection, even though the size of the TV is listed in the model number. I asked the chap at the outlet to have a manager ring me, to which I never received a call, I also emailed a complaint about a fuel reimbursement and they have completely ignored and refused. There was no apology from the guys at the warehouse either. Terrible experience and service. Avoid this incompetent, unempathetic company

Ceejay was very helpful and super lovely, great experiences being in that shop !

The CASH SHOP. This company has changed the way it conducts it's business. The policy used to be a loan, based on collateral deposit. This could be paid off after 10 days and the interest adjusted accordingly. This made the the proposition of using the service attractive. The new terms are for 30 days minimum and prompt payment is required. Anyone that found themselves during the pandemic unable to redeem was forced into these new terms and conditions. This is totaly barbaric actions from a company using the Dire World Climate to make themselves a fortune.

The way the agreement currently as it stands now is that you agree to sell the item to them at a ridiculously low price and they will allow you to extend if you pay on the exact day. There are no exceptions to this! Even if there was a proved valid reason they would take possession of the item. Also if you pay the extension early you lose however may days that may be prior to the contracted end date. So if the contract states payment to be made on the 20th of the month and you pay it on the 15th. The next months payment is due 30 days after the 15th. So in principle you have lost 5 days more interest. Also if for instance if your contract expires on the 10th and you wanted to go in to pay redeem the item on the 11th in store? Ethically you would think this would be fine. Well this is not the case. Even the next day will see you incurring a further 30 days interest if they chose to not keep the item, whichever makes them more money I guess.

The maximum 7 weeks interest is a good thing. There are so many pitfalls with their ZERO tolerance policy though chances are you may have difficulties at some point and lose the item. I was a good customer and used the different facilities available. I am now terminating all business as quite frankly the whole company has changed is position, from a helpful Pawnbroking agency to that of one committing daylight robbery.

I have not lost any items and have no qualms with the cash shop, apart from its practices. I feel the need to let the prospective customers know exactly what they are getting themselves into. It is not fully explained at any point during the transaction, the documents are handed over in exactly the same way as they previously were. Under the pretence that nothing had changed. Unless you spend the time to read these documents. It would not surprise me if there was a class action law suit further down the line as with a lot of other companies under the umbrella of Loan/Pawnbroking companies. There is a code of ethics within the Pawnbroking sector and this needs to be highlighted.

The staff however are friendly, excellent at their jobs and efficient. The manager is impeccable, unfortunately within the confines of the decisions made from the Greedy powers that Sit on the board, the Peers above them. How this type of business model can be implemented especially with the cost of living crisis ongoing is outrageous. These people should be ashamed and I will be taking this complaint to the relevant governing bodies and seeking legal advice.

In reference to your extensive reply....... you have failed to cover many of the points made! Simply by only quoting from what could only be described as a cut and paste from your brochure to your AGM or shareholders and investors.

There are legal requirements in this sector and I'm sure that your team of lawyers have all of the T's crossed and I's dotted.....

This response is complacent and proves you have obviously not even read the review in full as the answer you've made is more embarrassing to you as a complaints handler. Be sure I'll be forwarding this along with my formal complaint to your head office and keeping copies for legal purposes in the future. The FSA I'm sure will be interested in certain procedures you have in place.

Also I have been using these services for well over 2-3 years and in direct response to your statement saying that you informed me prior to the changes taking affect, that just is not correct.

Further you compounded my point about the procedure change during the height of the pandemic.

Always a great help at the Peterborough branch. Special mention to Selam, thank you very much for your assistance

Don't buy from these people. They are liers and will rip off anybody

Sold me a phone that was then blacklisted as stolen. Handling stolen goods could be avoided if staff checked the details of those selling and made them aware! Phone was blacklisted as stolen 26days after I bought it. Had they done the due diligence the problems I faced wouldn't have happened. Now I have to hand it in to the police and try to get a refund. My advice, avoid them if you don't want to end up in my situation.

Enjoyed our hours spent with Mike in the Swindon Carshop. He is very nice and helpful. We strongly recommend him.