Casino Click Avis 

Submitted a Bitcoin redemption on Nov 10th — almost 48 hours later, still nothing. My KYC has been verified and approved since May 2025, so delays shouldn’t be an issue. Support says it can take up to 3 business days for approval plus another 3 days to hit my wallet, which makes zero sense for Bitcoin. Starting to see why there are so many complaints about Casino.Click’s payout times.
I'm only giving it three stars because I do love the game variety if it wasn't for the redemption process it would probably be my favorite casino.

Casino click.com I am returning customer .

So far casinoclick.com is the only online casino which makes available some of my favorite and exclusive games available only at this casino . My Entertainment is fulfilled with interesting slot play like *" Joe joker

I'm always excited to play at CasinoClick.com

I have been waiting for my winnings to be approved for 5 business days. I have repeatedly been in contact trying to figure out if this whole thing is a scam. I won $1200 and they said it would have it approved in 3 days. I mentioned how long people in reviews have said that they are waiting for their redemptions and I was told that they fixed the issue. Apparently not!! I feel as though Im getting the run around. Other sites that I've won out has paid out by now. Judging by other reviews on this page, it sounds like they aren't going to even pay out. If they aren't going to pay out then just say it! This site sucks and so does their customer service!

Won their GRAND PRIZE of $200 on their free plays. They only paid me $5.00. Their policy states that the free plays are capped according to them. Reached out to them, to see what the issue was, and all they could do was off me a $30.00 credit. Nah, I'm good. I don't do the deceptive policies. If a person wins, they should be paid out. PERIOD. No fine print necessary. And of course I have the receipts and screenshots of the interaction with the customer service representative..

This casino is a scam and needs to be shut down immediately. This is definitely illegal for them to take money and never payout for redemptions. I redeemed on 10/06/2025 today is 10/29/2025 and I still haven’t received my money. The chat keeps saying the necessary team will email me, I have not received not one email since I’ve been writing them. It’s no way it takes this long to send money to someone’s account this is definitely not a legit casino.

My documents for verification are stuck "in progress" and they don't answer any of my emails, I just want money and I will leave.

I was going to update my bad review to worse, but there are so many bad reviews that it would take me too long to find my old one. Still waiting on my redemption request. It’s still in the same status- requested, so they haven’t even looked at it. Contact customer service over 5 times and they tell me the same lie every time. Everyone else on here has it typed out so I’m not going to again. Have yet to hear from the “relevant team”. I going on two months now. I’m starting to think this platform is ran by some guy in a basement or garage of his moms house who had a great idea and created a fun casino but then went broke and can’t keep up with the demands of it anymore, maybe he was getting money at first but now probably nothing because people see these reviews and aren’t going to buy and the ones who weee buying aren’t and aren’t going to be loyal to a business with this kind of unethical business practices.its not just the payout part, its the emotional distress of them stringing me along telling me their dumb response when they probably just can’t pay but don’t want to give up the little bit they get from the people who still buy from them because they.dont know yet.

DO NOT SOEND YOUR MONEY ON THIS SITE! I did a redemption request on 10/03 and today is 10/25 and I still have not received my redemption after the promised 5-10 business days. Apparently they are escalating the situation to the “relevant team” but after reading reviews I see this is just what they do.

So far I haven’t had any issues. Love the variety of games.

I have been waiting for over a month for my redemption
being told they working on it

They do not pay out redemptions. The only available support is through trustpilot. You'll notice that they respond on here, but only form letter you by e-mail. This is the place to get support.

The amount of time to complete payouts is excessively below the industry standard. They offer very few perks no matter how long you have played. The amount of spins without a single win is diabolical. A noticeable pattern occurred if my balance exceeded 300 dollars where the player return percentage was noticeably worsened. I never spent more money and played for a longer period of time at any other casino without one single processed payout. My bad.. tread lightly with this one!

What didn't go wrong. I have been waiting for my redemption for close to one month now. I email them everyday, sometimes twice a day, and when you do you'll receive two different responses totally contradicting themselves.
them twice a day you get two different emails that contradict ing themselves . They all start with an apology and the words thanks for reaching out. That's their go-to language. The first email said congratulations you are in the final stages of your payout the second email on the same day said sorry for the delay we are looking into it yada yada ya.
But each email Iresponse is just a slight variation from the days 'before and they constantly contradict themselves I think they forget what they sent or their AI is not trained very well, one of the other. I don't expect to see a dime of my $2,315. And it makes me angry because I won fair and square. If this was the other way around and you didn't pay your bookie so to speak oh my God you'd have two broken legs right. I'm just at my wit's end. However something keeps telling me to continue to bug them so I do although it's probably not actually bugging them because it's probably just AI returning the emails. And when you call you do get a person a live person each time all which say the same thing just about as well. They are trained very well. They promise unconditionally that the place is not a scam and that we will receive the funds yada yada yada. It's just my numbing bullshit. Sorry for the blatant not very nice language but as you can imagine I am furious and well at this point just jaded. Never will I spend a dime oncasino.click and I beg you not to give them a penny either it is money wasted.

This site is absolutely amazing I would recommend anyday

This site has a lot of variety of games to choose from and the customer service received is prompt and helpful. One of my favorite online casinos.

DO NOT SPEND YOUR MONEY AT THIS SCANDALOUS, scheming "casino"
I won $40 in a bonus round and they refused to credit it to my account. Going to try and post a photo for proof.

Not Well, still waiting on redemption, verification taking longer than the 48 hrs they've said and this isn't including the weekend that's passed.

Finally, Kyc went thru Wed, Oct. 22 at 8am but now I'm still waiting to be redeemed now its Thurs, Oct. 23 at 7:30pm

Its Oct 28, and im still waiting for redemption to be approved. Just ain't right.

this is my favorite site. beat games

Slowest paying socail casino by far. Customer support is as helpful as a bot. Kyc took 5 days even though after you finish, kyc says its up to 48 hours. Then clowns in Customer support says a 3 days. If you have to send a document. They will wait 24hrs to view it. I won my funds Oct 1st and had all my kyc infor to them by the 3rd. Kyc wasn't completed until the 9th or 10th. Then the redemption process. Long story short, this took 5 business days when they say it should take 3. 3 days is too long considering other casinos gets it accepted the day or day after you send in request. Customer support is a joke and worthless. Then once I got the redemption approval, in the email it i should expect in my account between 5-10 business day. I dont know why I contacted support because I only end up getting upset to their scripted response. Walter is the first rep whose name wasn't 4 letters which I thought was strange and I called them out, now all of a sudden Walter appeared. But Walter tells me it will be a minimum of 10 business days. If it takes a 10 business days it will be around Halloween and I won $100 on October 1st. I hate this Casino and will play their free play forever refusing give them a 1$ more profit. I wouldn't be surprised if they find a way not to pay. Again I hate this Casino. The only Casino I can say this. Kyc is a joke, customer support is pathetic, Redemption department is pathetic joke if they take 10 business days.

This used to be my favorite site to gamble on. I loved their variety of slots and the overall look and quality of the games. With my 1st win it took several attempts to complete the verification process but I still got my money within a couple weeks. Since then each time it has taken longer and longer. They owe me $550 currently and I requested it over a month ago! Each time I call they tell me my request has been escalated and there is nothing more they can do. Sadly I won’t be depositing here again.