Rоckеt Саsіnо Avis 132

Réponse : Rоckеt Саsіnо

Actualisé le 31 mars 2026

Hi Florence,

Thank you for taking the time to share your experience. I’m really sorry to hear about the frustration you’ve encountered with your withdrawal. I completely understand how disappointing this must feel, especially after having successfully won funds.

This is certainly not the experience we want for our customers, and we would truly appreciate the opportunity to turn this around for you. Sometimes, withdrawals can take a bit longer than expected due to the necessary security and verification checks we have in place to ensure all transactions are safe and compliant. That said, the situation you’ve described doesn’t sound right, and we’d like to investigate it further for you.

Could you please reply to your Trustpilot notification email with your account details? Our team would love to take a closer look at your case and work towards resolving this as quickly as possible.

Update: We haven’t heard back from you just yet, but we’d still really like to help and look into this for you. Whenever you’re ready, please feel free to share your details via Trustpilot so we can investigate and assist further.

We appreciate your patience and hope to restore your confidence in our service.

Kind regards,
The CasinoRocket Team

Réponse : Rоckеt Саsіnо

26 nov. 2025

Hi Cysou!
First of all, our apologies for responding in English.

Thank you so much for your wonderful 5-star review — we’re truly happy to hear that you had a very good experience with us and that you would recommend our online casino. Feedback like yours motivates us to keep improving and delivering the best possible service.

We’re grateful to have you with us and wish you lots of good luck with your future gameplay! 🍀✨

Warm regards,
Customer Experience Team

Réponse : Rоckеt Саsіnо

27 août 2025

Dear Alexandre,

Thank you for your kind words! We’re delighted to hear that you’ve chosen to try your luck with us after hearing good things.

We wish you the best of luck on your gaming journey and hope you enjoy the exciting experiences we have to offer.

If you ever have any questions or need assistance, our support team is here 24/7 and always happy to help.

Once again, welcome aboard and best of luck!

Best regards
The Rocket Casino Team

Réponse : Rоckеt Саsіnо

Actualisé le 5 mai 2025

Hi Anthony,

Apologize for answering in English!
Thank you for your feedback, and we’re truly sorry to hear that you felt this way.

We completely understand how important it is to receive your winnings promptly, and we know how exciting that moment can be. However, we have a withdrawal limit on the casino. The maximum withdrawal limits per transaction and in 24 hours are €1000 or the equivalent in other currencies. Because of this limit, some withdrawals may appear as canceled, but there’s no need to worry. You’re always welcome to create a new withdrawal request in line with the casino’s Terms & Conditions.

As for your documents, please note that the verification process can take some time, as it’s handled carefully by our relevant department.

Now, on a more positive note.
We’re happy to share that your withdrawal was approved, and we’re genuinely thrilled for you! We hope this win is just the beginning of your exciting journey in our casino. Please let us know if you have already gotten the cashout.

We value you as a player and hope that your next experiences with us will be nothing but smooth and enjoyable.

If you need any assistance moving forward, our support team is working for you 24/7.

Warm regards,
Rocket Casino

Réponse : Rоckеt Саsіnо

24 juin 2024

Hi Alexandre,

Thanks for your feedback.

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!

Sincerely,
Casino Rocket

Réponse : Rоckеt Саsіnо

19 juin 2024

Hi Pierre,

Thank you for your feedback.

We're sorry to hear that you are having a hard time with collecting your winnings.

Please keep in mind that the verification process may take some time. When a document is unclear or if a document that was initially requested or expected from you is missing, this is a common cause of delay.

If that's the case, you'll be told what you need to supply and how the document or image should appear.

Furthermore, all payment methods utilized should be confirmed as a license holder obligation.

If you could kindly supply me with your email address, I would be more than happy to look into your account.

Sincerely,
Casino Rocket

Réponse : Rоckеt Саsіnо

10 mai 2024

Dear Lætitia,

Thank you for your feedback, and we sincerely apologize for the inconvenience you have experienced. We understand that you encountered difficulties with withdrawing and would like to assist you. Unfortunately, we require further information to locate your account and address your concern.

Please provide us with your email address or contact us directly at contact@casinorocket.com so that we can find a solution to your issue. We are committed to assisting you promptly and ensuring that you have a positive gaming experience.

Best regards,
The Customer Experience Manager

Réponse : Rоckеt Саsіnо

12 avr. 2024

Hello Philippe,

Apologies for responding in English.

I'm sorry to hear about your frustrating experience. To withdraw winnings, accounts need to be fully verified, which may require providing certain documents. Additionally, if the winnings are from a bonus, there could be limits on the amount that can be withdrawn.

Could you please provide us with your account details so that we can better assist you? We'd like to investigate this issue further and ensure all necessary steps are taken to address your concerns.

Kind Regards,
Casino Rocket

Réponse : Rоckеt Саsіnо

27 mars 2024

Hello Boys & Road,

Apologies for responding in English.

I'm sorry to hear about your experience. Regarding withdrawals, our verification process is designed to ensure the security of your funds and account. This process may take some time, especially if additional documentation is required.

Once your account is fully verified, withdrawals are typically processed within 24 hours. However, the time it takes for the funds to reach your account depends on your payment method. For example, transfers to a credit card can take up to 5 days, while bank transfers may take 5-7 business days.

If you'd like, I can check the status of your withdrawal. Could you please provide me with your email address associated with your account?

Kind Regards,
Casino Rocket

Réponse : Rоckеt Саsіnо

14 févr. 2024

Hello Nicolas,

First of all, I would like to apologize for responding in English.

We're sorry to hear about the confusion regarding your free spins. Generally, when free spins are issued, it should be indicated which games the bonus can be used on. If this information was not clearly provided, we apologize for any inconvenience caused.

Please let us know if you need any assistance or clarification regarding the use of your free spins. We're here to help and want to ensure you have a seamless and enjoyable gaming experience with us.

Alternatively, you can always reach us through live chat or by sending an email to contact@casinorocket.com. We are available 24/7.

Kind Regards,
Casino Rocket