Cassa Vida Avis 44

Found the mattress I wanted, easy to purchase and kept up to date with delivery information .Very happy with the whole experience.

We were very impressed with the quality of the furniture, it was better than we anticipated.
The communication regarding the delivery timing was excellent, and the quick responses made us confident that we were talking to a real person.
The instructions to put the furniture together were easy to follow.
Overall a 5 Star experience.

Love my new bedroom bedsides and the beautiful lowboy of drawers.

Very good customer service. Products are solidly built, chest of drawers and bedside table pre-assembled, certainly value for money.

Cassa Vida has a huge range of quality pieces that stand out from the usual pieces. I recently purchased an entertainment unit and could not be happier with the service, product description, and delivery. Thank you, Cassa Vida.

Have now purchased a few items from Cassa Vida and I’m so happy with the quality of the pieces as well as the excellent service and speed of delivery. Thanks again guys!

I'm extremely happy with my experience. The service was excellent, the pricing was very reasonable and I absolutely love the piece I purchased.
The customer service team was also wonderful and I'll definitely be coming back for more in future. Highly recommended!

We purchased the rope and timber outdoor setting online from Cassa Vida. The setting is very nice and was just as described on the website. We received excellent service and communication from the team at Cassa Vida from ordering through to delivery.

Perfect thanks you again for yet perfect piece of furniture. communication via emails was good, and most importantly, I am really happy with the tv unit.

I found the experience of ordering a large furniture item online with Cassa Vida effortless. Not only that, but the bedhead arrived well packaged and in a very timely manner. I was very pleased with the quality of the bedhead and I couldn't be happier with my purchase.

I am writing to formally express my dissatisfaction with the service I received during the recent delivery arrangement for my order with Cassa Vida. On 13 February, I spoke with Corey regarding the delivery, following an email notification that stated my order was ready for collection within 72 hours. It is important to note that this time frame included a weekend, during which your warehouse was closed — information not indicated on your website. I was quite frustrated when Corey responded in an unprofessional manner, attempting to provoke further conflict rather than assist. Following his suggestion, I spoke with his manager, Scott, whose demeanor mirrored Corey’s rudeness. Scott eventually put the phone down on me, even though I was not the one being rude!
The lack of emotional intelligence and effective customer service skills demonstrated by both employees is unacceptable. I would recommend that your company invest in customer service training for staff, as effective communication is vital for maintaining customer relationships.
I unfortunately did not check reviews prior to my order, which would have informed my decision.
Regrettably, this experience has led me to conclude that I will not be making future purchases from Cassa Vida.

Terrible buying experience with Cassa Vida, and particularly with an individual named Scott. I ordered the Albina Oak desk for $1,500, and within 24 hours it was reduced to $1,250 to which I asked to be refunded the difference. They refused to reply to my request but proceeded with dispatch orders and confirmations of delivery within 30 minutes of my first email. The delivery driver then contacted me late at night pushing to deliver the item and assured me they would price-match as they offered a price guarantee within 30 days of purchase (delivery driver named Shawn). Once the item was delivered the claws came out from Scott who was incredibly rude and unprofessional. The item got delivered with a squashed corner, and a crooked cabinet because the hinges weren't installed properly. POOR SERVICE AND the product is NOT WORTH THE MONEY. I have never left a bad review like this but it is well and truly deserved.

I enquired about an item I ordered on the 7th of January 2025. I was assisted online by a person called Scott. It all started well, and when I indicated that they advertise that "items usually leave the warehouse in 5-10 business days when in stock", Scott asked who told me that. I indicated that it is stated on the website, but he told me that it is 7 to 10 days and that I should allow for a Christmas backlog of two weeks. When I asked when they would get through the Christmas backlog (I asked this on the 14th of January), he told me that it would be over when it was cleared! Not a great response.
What started as a very amicable call quickly became an argument, and eventually, he cut me off before I could get a transcript of the call. I have asked for a transcript; hopefully, someone from Cassa Vida will oblige. All I can say is that if Scott is the type of person representing your customer service, I will not shop here again.

In response to my query, Scott told me I should wait 7 to 10 working days and another 2 weeks due to their Christmas backlog. This is unacceptable and I have asked for a refund.

If this is the customer service attitude, I would not recommend anyone shop here. I have asked for a refund on this basis. According to Scott, the supplier from which my order is coming is still closed, so this shouldn't be a problem, but let's wait and see.

Very easy online purchase, great service, fast delivery and the side tables are beautiful and good quality and value.

From ordering, email confirmation and delivery, I was impressed with the service and quality of product received. This piece of furniture works perfectly in my home. I will definitely be recommending your company to all people I know. Thank you team, 5 stars you.

Extremely disappointing experience with this furniture company. I placed an order for an item, but they failed to ship it within the promised timeframe. When I inquired about the delay, I was shocked to discover they were now offering the exact same product for a lower price with immediate availability. This felt like a bait-and-switch tactic and left me feeling deceived as a customer.
To make matters worse, when I contacted customer service about the situation, I was treated rudely and dismissively. The representative I spoke with was unprofessional and showed little concern for resolving the issue or addressing my legitimate concerns. Their lack of respect for customers is appalling.
I spoke to the manager of the company and his reponse was do you want the item or not? No regard to the disgraceful service!
I cannot recommend this company based on my experience. They demonstrated poor business practices, unreliable shipping, and atrocious customer service. Potential buyers should be very wary of ordering from them, as you may end up frustrated and out of pocket with nothing to show for it. There are many other reputable furniture retailers that actually value their customers - I suggest looking elsewhere for your home furnishing needs.
While their product selection initially seemed appealing, the company's unethical behavior and treatment of customers completely negates any positives. Save yourself the headache and avoid this dishonest, unprofessional furniture compan!

I purchased a bed during the Black Friday sales. The company has since lost my bed head and is refusing to refund me my payment of $892. Have contacted Paypal and Visa made a report. DO NOT SHOP HERE. Appalling behaviour! Disgusting. I have since received emails calling me crazy. Subsequently I have been ‘signed up’ with email and telephone to a series of things without my approval . My privacy has been breached. I am getting random calls and emails.

Very good experience all round with Cassa Vida. My new lounge is stunning. High quality and exactly what I wanted. The Cassa Bis team were highly professional and great to deal with. Highly recommend!

Products where as described on the website.
Delivery was quick and communication was good.

Will buy from again