Castle Country RV Avis 

189
TrustScore 1.5 sur 5

1,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Quoted a price for a part then charged more when it came in. Then would not let me return it despite the fact it met all of the conditions on the Parts Receipt. Interesting they advertise a BBB rating... Voir plus

Noté 1 sur 5 étoiles

Don't buy from these people they sold us a 50000 piece of crap they won't warranty anything we have been waiting now for 3 months to have kitchen chairs replaced and find out they haven't even order... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Thank you Castle Country RV for not working with us as we went somewhere else and bought our RV. They wouldn’t hold the RV we wanted to get financing and basically sold it to someone else without even... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I would never deal with Castle Country again totally crooks unprofessional unwilling to stand behind what they sell or take care of warranty claims The sales department was great but once they have... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Concessionnaire de camping-cars
  2. Atelier de réparation de camping-cars

Informations provenant de diverses sources externes

We are a premier RV dealer located in both Helper and Logan, Utah offering makes such as Alpine, Cherokee, Rockwood, Attitude, & more. With unbeatable low prices & nationwide delivery, we strive to treat all of our customers like family.


Coordonnées de contact

1,7

Mauvais

TrustScore 1.5 sur 5

189 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

1,7

Tous les avis

(189)

0 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

We found just what we were looking for…

We found just what we were looking for in a travel trailer at Castle Country RV for the right price. So far our experience has been excellent. Wade Butler was our salesman and he was very helpful and informative. Trevor and Travis helped us get our trailer set up and ready to go. We are really enjoying trying out all the features on our trailer and look forward to many happy years of camping!

29 août 2019
Avis spontané
Logo de Castle Country RV

Réponse de Castle Country RV

Hey Melody, we are glad you had such a great experience! Enjoy your trailer!

Noté 5 sur 5 étoiles

Kieth was the man

Kieth was the man. He took such good care of us. We bought a camper from 2007 that had a slide-out and all the bells and whistle’s. We paid $10,000 and it was worth every penny. I highly recommend these guys. We drove from bountiful Utah all the way to helper to pick it up

20 août 2019
Avis spontané
Logo de Castle Country RV

Réponse de Castle Country RV

Tyrone, thank you so much for your words and for driving all the way from Bountiful! Safe travels and enjoy your camper! We appreciate you!

Noté 4 sur 5 étoiles

Nice people to work with

Nice people to work with. Love the camper. C

15 août 2019
Avis spontané
Logo de Castle Country RV

Réponse de Castle Country RV

Thank you, Kevin! Enjoy your camper!!

Noté 3 sur 5 étoiles

Had a hard time communicating with my…

Had a hard time communicating with my sales person, wouldn't return calls or texts

14 août 2019
Avis spontané
Logo de Castle Country RV

Réponse de Castle Country RV

We're sorry that you had this experience. We are always looking for ways to improve and we will pass this information along. Thank you for choosing Castle Country RV!

Noté 5 sur 5 étoiles

I bought a pre owned 5th wheel (2014)

I bought a pre owned 5th wheel (2014). And the people at CCRV treated me like I had purchased a brand new coach. They bent over backwards to make sure everything was in perfect working condition. All the staff treated me very nicely. And since I have been home with my new coach I have been contacted either by email, text, or phone calls to make sure I was totally happy and satisfied.

Thanks CCRV!!!

13 août 2019
Avis spontané
Logo de Castle Country RV

Réponse de Castle Country RV

Thank you , Sam!! We're so glad that we could help you get the trailer of your dreams! Please let us know if there is anything we can do for you!

Noté 5 sur 5 étoiles

Had a great experience

Had a great experience. Wonderful customer service, John our salesman was very helpful, polite and fun to be around.

13 août 2019
Avis spontané
Logo de Castle Country RV

Réponse de Castle Country RV

Thanks, James and Belva! We are so happy that we could work with you! Happy Camping!

Noté 5 sur 5 étoiles

First Travel Trailer

We had a great experience at Castle Country RV. Honestly we were comparison shopping and had money down on another trailer from a competitor, but we liked the selection. Ok, it isn't a huge lot and yes it is gravel and the offices are nothing fancy, but their knowledgeable work force guided us from trailer selection to step-by-step instructions after our purchase. Wade, Ben and Elmo were amazing. They were patient with us as first time buyers. We were pleasantly surprised by a nice gift bag of goodies in our fridge. I'm not a reviewer, but felt the need to acknowledge a solid RV company.

12 août 2019
Avis spontané
Logo de Castle Country RV

Réponse de Castle Country RV

Thank you so much We appreciate your kind words and for choosing Castle Country RV! Enjoy your new trailer! :)

Noté 5 sur 5 étoiles

Great selection and customer service

We had a great experience working with Staci to find the camping trailer that best fits our family. She was helpful and generous to stay a few minutes late to walk us through different options. We went to other RV dealers in UT and felt rushed as the store was closing. Staci was great at communicating and the dealership did an exceptional job at getting the trailer prepped quickly.

8 août 2019
Avis spontané
Logo de Castle Country RV

Réponse de Castle Country RV

Jason, thank you for your kind words! We enjoyed working with you and we know you'll love your new trailer! Please don't hesitate to let us know if there's anything we can help you with.

Noté 5 sur 5 étoiles

Keith from the Helper store was very…

Keith from the Helper store was very good to work with, very professional and knowledgable. We picked up our fifth-wheel at the Logan store, where Ben did a fantastic job showing us the unit and demonstrating all the features. Thank you Castle RV!

7 août 2019
Avis spontané
Logo de Castle Country RV

Réponse de Castle Country RV

Connie & Les, thank you for your review! We loved working with you! Enjoy your new trailer!

Noté 5 sur 5 étoiles

My purchase has been a very pleasant…

My purchase has been a very pleasant experience.
Sarvos had been honest, gave me a great price and never mislead me in any way. I came from Colorado to purchase my new 2019 5th wheel because dealers in my area could not come close in price, customer service and finance.
I would recommend anyone looking to purchase a RV to stop in or call.

6 août 2019
Avis spontané
Logo de Castle Country RV

Réponse de Castle Country RV

Thank you for your kind words, Michael! We also appreciate you traveling all the way from Colorado! Please let us know if there is anything that we can do for you in the future!

Noté 4 sur 5 étoiles

I’d buy again from them.

Great group of guys and gals to work with. They were very good about answering all my questions and willing to help me get set up to pull my new trailer.

3 août 2019
Avis spontané
Logo de Castle Country RV

Réponse de Castle Country RV

Thank you so much, Devan! We're so happy that we could help you with your new trailer! Come again anytime!

Noté 2 sur 5 étoiles

Still having problems with the solar…

Still having problems with the solar system they installed. They dont seem to know how to fix it. Also waiting for a replacement fridge door that was damaged during transport. I can not get anyone to call back and they have had my 5th wheel for over 2 weeks. Disappointed.

29 juillet 2019
Avis spontané
Logo de Castle Country RV

Réponse de Castle Country RV

Nicole, we will send this information to our Service Dept. and see if there is anything that we can do for you!

Noté 2 sur 5 étoiles

Service department is HORRIBLE

Sales experience was great and they gave the best price BUT... Service and tech is horrible. My trailer got dropped off and the hot water heater does not work, The electrical part of the fridge does not work, damage to the table / trim / and other areas (they said they would replace table and trim months ago but still have yet to see them. I've call service to walk me through fixing the hot water heater and fridge but they are ZERO HELP. Access panels they refer to don't exist and they have ZERO desire to fix it. I now have one hell of a expensive box with no fridge and hot water.

29 juillet 2019
Avis spontané
Logo de Castle Country RV

Réponse de Castle Country RV

We're sorry that this was your experience with us. We will reach out to the Service Manager and see if there's anything that we can do for you.

Noté 5 sur 5 étoiles

Great customer service

Great customer service, always responsive, love our new Redwood

28 juillet 2019
Avis spontané
Logo de Castle Country RV

Réponse de Castle Country RV

Thank you so much for your review! We appreciate doing business with you! Enjoy your Redwood!

Noté 1 sur 5 étoiles

My Outside Frig Cover disappeared

My Outside Frig Cover disappeared, just a few hours after purchase. They refused to reimburse. At least 15 problems with NEW rig, at pickup ! Same old story; they smile at purchase pick up, and don't know you afterwords. How can you run a biz like that !!!!!!!!!!!!

27 juillet 2019
Avis spontané
Logo de Castle Country RV

Réponse de Castle Country RV

Paul, we appreciate your feedback and we are sorry that this was your experience with us. We would love to help . Please let us know if we can do anything that we can do for you!

Noté 5 sur 5 étoiles

Was very helpful.

23 juillet 2019
Avis spontané
Logo de Castle Country RV

Réponse de Castle Country RV

Thank you so much for the positive review! We're so glad that we could help you!

Noté 5 sur 5 étoiles

Great buying experience!

We traveled from out of state to purchase a Class C motorhome from Castle Country RV. The unit was exactly as advertised and well priced! Staci was our sales rep & she was friendly, knowledgable and professional! We were VERY SATISFIED with our overall experience and the Castle Country staff. We highly recommend!

20 juillet 2019
Avis spontané
Logo de Castle Country RV

Réponse de Castle Country RV

Thank you so much for your kind words! We're so glad that could set you up with a new motorhome! Please let us know if you need anything in the future! Happy camping!

Noté 5 sur 5 étoiles

We had a great experience with our…

We had a great experience with our salesman Matt Pettus. We also got an awesome deal on the perfect trailer for our family and they even got us a better interest rate than we were planning on. Castle Country has exceeded my expectations with their friendly staff and with all of the follow up service even after the sale. They really thrilled us by treating us like we were family. I would recommend Castle Country RV to anyone.

16 juillet 2019
Avis spontané
Logo de Castle Country RV

Réponse de Castle Country RV

Nathan, thank you so much for your kind words! We're so glad that we could help you find the RV of your dreams! At Castle Country RV we really do strive to make our customers feel like family and this situation was no exception. Please let us know if there is anything that we can do for you in the future!

Noté 5 sur 5 étoiles

I’m extremely pleased with these folks…

I’m extremely pleased with these folks at the Logan facility. They did what they said they would when they said they would. On top of that when I return around 10 days later to see about a adjustment on my unit unannounced, there service tech made the adjustment with no grumbling or moaning right then.
I would use these folks again if the occasion occurred.

13 juillet 2019
Avis spontané
Logo de Castle Country RV

Réponse de Castle Country RV

Thank you so much for your positive review! We are happy to help with any of your trailer needs! Happy Camping!

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus