I wouldn’t even rate this company a 1 star! The worst customer service I have ever experienced. Do not buy from this company! Sam who answered my call spoke over me the entire phone call and did not l... Voir plus
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Lisez les avis des autres
I don’t normally write reviews but I wanted to say how amazing this company were at helping me to sort out all the glass wear for my new restaurant- it has been so stressful but Cater-connect have bee... Voir plus
I've had no issues with Cater-connect. 2 orders in the past 3 weeks and everything arrived well packaged. Ok they are not very forthcoming with emails on dispatch time and out of stock goods etc etc,... Voir plus
I had to chase down my order for about a month and more, which was suppose to be next working week order but it did not happened. After few failed attempts to talk to customer service, one day they... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Cater-Connect UK Is a distributor of catering equipment and restaurant supplies. Guaranteeing the lowest prices across all kitchen appliances and tableware. With access to all market leading brands within hospitality we ensure the latest design innovation and availability of product. Why not use other services such as: design, repairs and maintenance, installations and removal of old equipment. Here at Cater-Connect we offer a fast, free and a tailored service to suit all sizes of business. With fair pricing across all major brands across our tableware, kitchen appliances, warewashing and refrigeration categories, why not click, shop or call us today weather you are a bar, school, cafe, hotel or restaurants.
Coordonnées de contact
Office 11, Coast , CT6 8QQ, London, Royaume-Uni
- 01227 806181
- sales@cater-connect.co.uk
- cater-connect.co.uk
3,0
Moyen
84 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I wouldn’t even rate this company a 1…
I wouldn’t even rate this company a 1 star! The worst customer service I have ever experienced. Do not buy from this company! Sam who answered my call spoke over me the entire phone call and did not let me get one word in. Emailed twice with no response whatsoever. Absolutely disgusting service from this company. Spend your money elsewhere!
30 avril 2026
Avis spontané
Réponse de Cater-ConnectUK
**IN ACCURATE FEEDBACK & UNFAIR**
Hi Tasnim,
Sorry you feel this way- we emailed a follow up immediately after the phone call due to the poor phone line. We were conscious of this as we heard you in and out complaining but the way the line was working it may of come across over speaking. You ordered on the 25.04 (9:23am) removing weekends and bank holiday- we will be 4 days over specified date for delivery.
Google & Trust Pilot - can we request you allow file uploads to present phone call evidence and email evidence. This will present a much more accurate review.
9:29am
Good Morning,
Following our conversation this morning, which I apologise the line wasn’t great. I wasn’t over speaking you and if you felt that way my apologises.
The unit is scheduled for delivery 8/05. Due to going out of stock upon processing vs the upcoming bank holiday this is the next date we have for delivery. I appreciate this may frustrate you and cause inconvenience.
New Coffee Shop
Designed, supplied and fitted our new coffee shop. Super happy thank you. Highly recommended
23 janvier 2026
Avis spontané
Ordered pizza trays on 1st Jan
Ordered pizza trays on 1st Jan, emailed twice, ignored, goods not sent. Raising as suspicious activity. Do not buy from here.
1 janvier 2026
Avis spontané
Great service :)
25 mars 2025
Avis spontané
Order not received, no update
Ordered some tumblers, they just didn't arrive. Have asked for a PayPal refund.
24 mars 2025
Avis spontané
Réponse de Cater-ConnectUK
Evening, apologises this was refunded due to a late notification from the manufacturer confirming your product has now been discontinued and exhausted efforts trying to source your glassware from other outlets. I can see notification has been sent and viewed by the contact details provided confirming this and your full refund. Sorry for the inconvenience this may have caused.
Overall experience
Overall experience, customer service & reactivity is definitely worth 5 stars. I wish every company was this good. Would 100% recommend
17 mars 2025
Avis spontané
New Lincat induction cooker…
We have recently removed our gas commercial cooker due to saftey concerns so decided to go all electric.We wanted a Lincat Phoenix electric 6 ring induction cooker. The purchase of this from Cater-Connect was straightforward and the delivery date was as promsied by them. I explained that as we were a small tennis club we would require contact from the haulier prior to delivery and also our premises were difficult to access. It was agreed the haulier would phone prior to delivery which he did and then he unloaded the cooker and trolley jacked it right into our kitchen which was perfect.
20 décembre 2024
Avis spontané
Great customer service from Sam
Great customer service.
After a terrible experience with another company I contacted Sam at Cater Connect and he was more than helpful, when there was a mishap with delivery, he got it sorted and my new oven was delivered next day
26 novembre 2024
Avis spontané
Poor customer service
Poor customer service. Calls were never answered. Initial emails were unanswered. The only time I got a response was when I asked if this whole establishment was a scam as the customer service felt like a scam. Only then did I get a reply. And despite being promised they would update me as to when they got the item from the manufacturer, this didnt happen. So I requested a refund, which to their credit was promptly issued.
20 novembre 2024
Réponse de Cater-ConnectUK
Good Afternoon, thank you for your feedback. We offer multiple streams of customer service contact methods- customers that are unable to reach through via phones have the option of email and live chat.
I’m glad your issue was resolved.
Thank you from cater-connect.
I had to chase down my order for about…
I had to chase down my order for about a month and more, which was suppose to be next working week order but it did not happened.
After few failed attempts to talk to customer service, one day they picked up my phone and he told me order has not been dispatched yet (even though 21 days has been gone since they took my money). Then after another week I rang them AGAIN. The gentleman told me it will with me within days and atlast after five days it arrived!!!
8 novembre 2024
Our product was delivered fine but when…
Our product was delivered fine but when we tried to use it, the centre mixer paddle stopped spinning after 10 minutes and no longer works ... We have contacted cater connect about this and sent a video as further evidence of the issue. We were told our concern would be realised with their service support and get it resolved quickly ... Since then we have followed up a week later and we are now getting close to two weeks since we raised our issue and still have had no response ... So very unimpressed with the after sales support .
18 octobre 2024
The customer experience was simple and efficient.
My first time to purchase from Cater-Connect and I found the customer experience simple and efficient.
Product descriptions were good, purchase process easy. Free quick delivery
18 octobre 2024
Took amost 2 weeks to come
Took amost 2 weeks to come
They blame the delivery company but I never even got tracking for the first time and they only answered phone or emails on day three. But the product is great once I got it
18 octobre 2024
Product is great but delivery was well…
Product is great but delivery was well overdue and missed the event I had ordered the glasses for
3 octobre 2024
Bought a £3000 Espresso machine from…
Bought a £3000 Espresso machine from these people last September it has developed a fault the machine has been looked at by a specialist it needs the regulator replacing.
Made phone calls to this company only to be told I had to email, so far I have sent 4 no response on customer service whatsoever totally useless.
I wouldn't us these people again.
Rubbish
23 août 2024
Avis spontané
Excellent customer service
12 août 2024
Terrible Service and Misinformed about delivery dates.
Ordered goods on a 3 - 5 day delivery having checked stock before placing the order.
After 2 weeks we were still chasing the goods and only received part delivery despite the company advising they had dispatched in full.
We are still, 20 days later waiting for the remainder of the goods we ordered and paid for.
Service has been terrible.
23 juillet 2024
Réponse de Cater-ConnectUK
Hi Michelle can you tell me what you feel is partly received? I would have also suggested contacting us directly for a resolution rather than taking to the blissful platform of reviews. We serve over 3000 customers per year and unfortunately the minority use review systems to bully companies. I can’t think of any positive reason this review will bring. Instead it hurts smaller companies like us. Please take your response off line to respond and try to resolve. Please also provide your order number on doing so.
Easy process and great frying pans.
8 juillet 2024
Good value products and great delivery service
8 juillet 2024
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