Caterkwik Ltd Avis 1 562

Paid for next-day delivery but the courier only tried calling the business landline during closed hours, so the delivery failed. No one took a proper delivery contact number when the order was placed over the phone. I received no missed calls on my mobile.
I was then asked to pay an additional £60+ for redelivery, which I felt was very unfair given the situation. After paying again, I suddenly received texts, tracking, delivery slot details and a driver call — showing that proper contact was possible all along.
Overall, this felt unprofessional and poorly handled. I would not recommend using this company, even if their price appears cheaper. In my experience, it is better to pay slightly more and buy from a more reliable supplier. Definitely avoid.

Very competitive price and super quick delivery. I would highly recommend using Caterkwik.

Gary
Rendezvous Deli Bar

Really good service.
Francino portafilter arrived as described and very quickly for no additional cost. Plus I was kept informed every step of the way from ordering to delivery.

Access to available product information prior to purchasing the washer,
Ease of ordering and communicating with me all the way to delivery, delivery driver good at his job and knowledgeable about items. Overall very good.

Massive shout out to Kane who has been an absolute star from start to finish. He's not only helped my company with a huge project, as well as a few smaller ones, he's also the most down to earth, friendly, helpful person. Thank you so much!

Really helpful staff with super quick delivery. Will use again.

Ordering was easy, staff were very helpful in finding out dimensions that were not shown on the product details. Could choose my delivery date and although it arrived very late in the evening, it did come on the stated day.

Although not clear from their website, they do sell to regular members of the public, not just businesses. A relative had asked for a giant pizza peel for Xmas, and this commercial supplier was the only place I could find one. At a great price too. Was delivered within a couple of days, at a busy time of year. Would highly recommend.

Bought a caterkwik pass through dishwasher with a 2 year parts and labour warranty. The machine stopped working after 14 months. Contacted caterkwik, to be told they will not attend to a product under warranty untill their terms and conditions are agreed to, so had no option but to sign. They attended site over a week later and fixed the product and left. Then got a bill for £254 saying it wasn't covered under the warranty. Contacted caterkwik thinking this was a mistake to be told "you agreed to terms and conditions". However as already explained they wont attend unless you agree to them beforehand.
If you purchase please do not think your product is covered by a warranty cause they simply do not honour this agreement.

Excellent service
Ordered 2 items one was out of stock and due in January however first one arrived and then the second over 2 weeks early. Great communication and support. Would definitely use again.

Excellent service
Excellent knowledge.
Nothing is to much trouble!!.
Always get back to you when asked to.
Always have and always will use cater kwik.
Thankyou

Great price and really responsive customer service too

My order 19056935 was cancelled without informing me or giving me a refund, I only found out two weeks later when I requested an update. I'm told the order was cancelled because delivery was too a residential address, but this problem isn't mentioned anywhere on the website or when ordering. I'm making a complaint with PayPal now as I still haven't received a refund and this feels like a scam

I ordered Buffalo commercial blinder order number 339614 from Cater-Kwik with next day delivery service but 5 days pass still not recived customer service 0,

Fantastic service! Was unsure about what exactly we needed and the ladies that I spoke to were both very helpful. They delivered the trolley the next day. Very impressed and will definitely use again.

Excellent service from start to finish.

Contacted immediately by representative, Connor, clear delivery dates given. I needed to change delivery address, that was acknowledged and dealt with efficiently, washing machine delivered 3 days after ordering. Driver contacted the night before, updated time of arrival the next morning and rang when 30 mins away. Couldn't ask for better service all round.

Excellent customer service highly recommend.
Thanks
Patrick from Nairobi,Kenya

From making an initial enquiry to delivery and operation, the advice given, as to which washing machine was suitable for my needs (horse rugs and calf rugs) was very helpful.
Now installed, I am very pleased with the washing results.

Excellent service from Jack. I used this company in the past a lot. This time I had a problem with delivery and Jack dealt with it very professionally. Best wishes. Thank you