Caterkwik Ltd Avis 

From ordering to receiving my equipment
Was 5 star service.

Ordered a Cater-Cool CK6028 28 Bottle Single Door Commercial Wine Cooler for my kitchen. It’s built for commercial use but as it’s black and glass it looks very good for my use. As it also has 2 years warranty for the price it’s a steal compared to others asking almost double the price. Ordered and delivery date set was easy to do. Now the problem I had was with delivery carrier used as he was contracted by Cater Kwik to deliver my cooler as it did not need a Cater Kwik
lorry He got lost. Finally arrived and as Box was at front door and i said i was going to check condition so went indoors to get scissors to cut binding tape to open box. Driver had gone back to van and drove off. Unit had a couple of dings to side. Phoned up to explain my problem and Cater Kwik sorted it out for me. Excellent service overall with Cater Kwik. Thank you

Good phone communication. Dave was most helpful.
Very competitive pricing and all goods delivered carefully.

Existing customer with a Cater-Wash washing machine that's still going as good as the day we got it. We had a more well-known make of tumble dryer but it completely stopped working over the weekend. Looking around, the Cater-Kwik 10kg condensing tumble dryer was about the same price as several other consumer appliances from elsewhere, and given the reliability of our washing machine I decided to get the order submitted on the Sunday, and was promptly fulfilled. Even had a personalised follow-up email from the company asking how I'm getting on with it.

Delivered goods as promised. Excellent customer service, even put me in touch with product engineer to discuss some issues I needed to resolve. Well done, will definitely return.

Your customer service was excellent, responsive and helpful. The delivery did not go off without a hitch so that support mattered.
Being able to talk to someone and not just chat online is becoming a rarity so I value that. Please thank the driver who was extremely helpful as well.

Very helpful with the advice I needed about buying an ice machine. They dealt with my order very quickly, I am very pleased with the product, price & fast delivery. Thank you

I received zero communication in regard to delivery of this product which did not arrive on time. Emails were ignored and it was only after phoning their office several times, that I was able to find out anything at all.

Lack of communication and updates means that a customers experience goes from bad to worse. When a supplier is given a chance to put things right but doesn't take it eg: by not communicating or showing they want to do what they can to put things right - they throw away any chance of rescuing a bad review.

Geat customer service, fast delivery, goods in correct order on arrival. Thanks.

very informative about delivery was delivered when said and made sure everything ok when delivered

Great price, great service, would definitely recommend.

Cater Kwik are a great business to deal with they have a good website with all the info you need and prices displayed.
Very good prices on all their products and there customer service is very good always happy to help. The delivery is quick and you can also arrange for your old unit to be taken away.
I have purchased a number of items off them over the years and always find the service is great.

Great service, great price. Easy to speak with and very efficient. Will use again and happy to recommend.

I contacted your company by phone and spoke with Kane Clarke about the possibilities.
He gave me all the information I requested and helped me with the purchase of your product and then making the payment by invoice.
High professionalism, pleasant demeanor of him (Kane Clarke).
Delivery was on time and the guys were very helpful.
Many thanks and we will definitely recommend you to other schools and will stay in touch with you in the future.
All the best,
Ingrid Ondicova

Perfect comma and service. Thanks

Excellent customer service and delivery time

To start with messed around with delivery promised thursday then friday and came saturday. Brand new machine out the box and does not work. Engineer will take 7-10 days to come out to it. Live an hour 20mins from the depot. £1500 wasted. Will not recomend. They do not care

Great service pre- and post- delivery. Freezer in great condition and best price.

Used Caterkwik for a number of items and have found them excellent .

Great support at every step though sometimes take little long to get back but that gets balanced out due to excellent overall service