Catwatch Avis 3

Unfortunately I’m experiencing despicable attitude when I accepted to having this product repaired . I have paid £80 including a new adaptor however almost a month on and I still have not received items . I’ve involved my Bank and Trading Standards . It may be the courier’s lousy fault as it keeps showing it’s in transit however CatWatch are not being helpful and have not issued me a refund which they should have by now . Their Sales advisor Alfred Wiley has been most condescending telling me ‘ I will just have to wait ‘ even after all this time . I feel I have to make you all aware of this trouble and unacceptable treatment I am getting .

I contacted this company late on Suday afternoon expecting a reply after the bank holiday.
Not only did they reply, but solved the problem with the battery supply.
Super product and service.

I purchased a Catwatch cat deterrent from here, as a Christmas present for my son in law and I was rushing and stressed when I was trying to pay and ended up using GPay by accident, which had 2 of my previous addresses attached to it as I never use it normally, so was panicked to discover it was being posted to an address I had 10 years ago, so a quick phone call to their office was needed, and the lovely man that I spoke to did everything he could to help and he managed to retrieve it from Royal Mail's express delivery service and get me another one in the post within the hour. Which is OUTSTANDING Customer Service in my opinion and has saved me a great deal of stress trying to retrieve it from 150 miles away!! Thank You Catwatch, You Are FANTASTIC!!!!