Cross-Border Financial Professional Corporation Avis 

Karlene is a wonderful , competent person to work with She has a happy personality and is very helpful

Greatest asset (and honestly how I found and subsequently chose this company to do my taxes) is the level of expertise in dealing with cross-border taxes. Whilst I have fairly basic tax filing requirements and can't speak to complex filing situations, they definitely saved me last year by finding and filing a Canadian tax document I didn't know I was supposed to have!

Another asset is that they've really leaned into using technology to drive much of the process - cue useful (though sometimes annoying!) automated reminders to submit documents by agreed deadlines. Because everything is managed through an easy-to-navigate portal, it's simple to ensure all documents and checklists are completed in preparation for filing.

This is my third year with Cross-Border. A very responsive and knowledgeable team.

Pleasure to work with. Process was clear from start to finish, the team was helpful and quick to respond. Knew exactly what was going on and expected even during complicated years. Huge help with sorting out cross border tax issues.

Karlene was very professional and handled the process extremely well
My ITIN number came through and my taxes were prepared well
When the IRS had a question , once Karlene was notified, she took care of it
Thank You Karlene

Update on April 20, 2024: I had to revise a previous review I wrote of this company. After numerous headaches, phone calls, and back & forth messages from them assessing what they said was a "not complicated" tax situation, I have just received my draft tax returns from them. CBFPC made a determination that is inconsistent with feedback I have received from every other professional US / Canada tax accountant I have worked with since 2020. This determination would cost me several tens of thousands of dollars in extra fees owed to the CRA that other accountants would say I don't need to pay. Karlene insists that she will not change her determination and that I must either pay several tens of thousands of dollars or not file at all through CBFPC. I will likely need to hire an additional accounting firm to get a second opinion and/or fix the poor job done by this firm.

March 3, 2024: They'll get the job done, but they don't make it very simple, as other accountants have done. First, you have to complete a very long tax organizer that uses lots of accounting terminology I doubt most people understand. They ask for extensive paperwork, completion of additional forms that request information they could get from your tax slips, and they admonish you or make you feel terrible if you make a mistake or have a question. Other accountants have let me submit tax slips and then they take it from there. This agency asks for a lot from their clients.

I love how everything is automated and easy to communicate, ask questions, and upload documents. I really appreciate how quickly my questions are answered. Thank you!

Karlene and team are absolutely wonderful and had the time and patience to address all my questions (no matter how dumb lol) and explain to me the whole process. They took an incredible amount of stress and anxiety off of me by doing an incredible job and keeping me guided and informed the whole way.

Karlene is unprofessional, uncommunicative, does not meet deadlines and does not take responsibility for her mistakes. She made not one, but three EGREGIOUS mistakes on my tax returns that I (someone who is NOT an accountant) caught while reviewing her work. Her numbers were off by literally hundreds of thousands of dollars, which, had I just trusted her and not caught it, would have cost us a total of anywhere from $65K-$80K CAD in unwarranted taxes. She had entered incorrect numbers for the sales of properties that were overvalued, which resulted in $319,121 USD / $429,567 CAD more in capital gains that I would have had to pay tax on if I hadn't caught it. At a 30-40% tax rate, you do the math of how much money the government would have that I didn't truly owe them!

Look, I understand that people make mistakes, but when I brought up the huge mistakes to her, she belittled me by asking if I had taken into account certain accounting laws, indicating that she knew what she was doing and that I was in the wrong. But I knew the numbers looked incorrect, so I had to read through the entire tax return, line by line, and figure out what the mistakes were. It turns out, I was correct (on all 3 fronts) and she had made 3 unforgivable mistakes. And while she did end up fixing them... she NEVER took accountability for making them and cut me off and hung up on me when I tried to talk to her about it over the phone.

She took a month and a half longer to complete my taxes than when she said she would have it done by. When I had told her that a mortgage and citizenship application was depending on her getting our tax returns done on time, she did not care. In the end, she could not meet her own deadline. When you pay someone several thousand dollars for a professional service, you expect for it to be done correctly, for them to be accountable for their mistakes, and for things to be completed when she says they are going to be completed. She did none of these.

Karlene runs a tight ship with CBFPC, being responsive in a timely manner and providing grateful guidance where needed. She has excellent knowledge of all tax matters on both sides of the border, including new tax-related developments arising from the extraordinary Covid scenario. Rest assured, you are in good hands with Karlene.

Karlene with “Cross-Border Financial Professional Corporation” was extraordinarily helpful and knowledgable. She addressed each of my questions in a thorough and thoughtful way. Thanks to Karlene, I now have a better understanding of my tax situation and know what areas to explore further as well as how best to proceed. I couldn’t be more pleased with the services I received and would highly recommend CBFPC.

I thought doing things by myself would save me time and resources, but I was wrong. I am thankful that I came across CBFINPC. who are committed to help people like me to obtain my much needed ITIN. Today, exactly on my Birthday I did received my best gift, my ITIN. Thanks for CBFINPC and staff. The best clientele service I ever had. God bless you more and more.

Karlene is an absolute pleasure to work with. She is very organized and extremely punctual. She filed my taxes in Canada and the US, and she has made the process as smooth and simple as it can be. I highly recommend her services!

A fantastic and highly professional service!

Karlene was simply fantastic! She offered a friendly and highly professional service.
Her responses were prompt and to the point. I can confidently state that she went above and beyond on our behalf to secure our almost “lost cause”tax refund from the IRS, with four years accumulated interest!!!

I would recommend her and team over and over again!!!

The 2020 year was the first tax season for me working with Karlene and her team at CB Financial. The short version is that it was a very positive experience, and I'm glad that I chose to work with Karlene as she made the complex situation of filing tax returns for two countries much more manageable. I'll definitely be sticking with them for future years. Karlene was also very helpful in our initial consultation before I had decided to move forward with them for my tax filings. There are numerous potential pitfalls that you can stumble into when having to file multiple returns, and she made sure to identify them at that time so that we were ready to address them before the filing deadlines.

CBFPC was great at helping me navigate a complicated situation in tax year 2020 during the pandemic and were very responsive to my inquiries

Karlene was such a pleasure to work with and did the necessary research to learn more about my particular situation. Would recommend this service to anyone interested in learning more about what moving to the US looks like for Canadians.

I had a meeting with a tax expert from Cross Border Financial Professional Corporation to answer several questions I had about US-Canada tax regulations. The expert took time to clearly and concisely answer my questions. She even prepared a written document for me to have as a reference after the meeting. Thanks to her expert knowledge in cross border taxes, I was presented an option that allowed me to avoid unknowingly paying considerably more taxes than necessary!
I will continue consulting with Cross Border for my tax needs. They are knowledgeable, make complicated tax laws easy to understand, trustworthy and very reasonably priced for the financial security they provide. I highly recommend them.

I had a consult call to understand how to best plan for a move to the US. Karlene was very helpful and informative, clearly answering all of my questions and providing me guidance based on her knowledge of both the Canadian and US tax system. I also received a summary of information based on my circumstances. Very helpful.

As a CERTIFIED FINANCIAL PLANNER(TM) I have high expectations when it comes to asking for financial advice and Cross-Border Financial Professional Corporation exceeding those expectations.
I was impressed by Karlene from our first interaction - she took the time to carefully listen to all the questions I had and made notes. She then followed up with each and every concern and question I had. Karlene was well-versed at multiple aspects of my cross-border tax questions and volunteered advice.
I highly recommend Karlene and Cross-Border Financial Professional Corporation.