7Gear Casino | Welcome Pack up to £5000 + 500 FS Avis 

The balance updated nearly two days after my deposit during lunch.

Sophie said the payout went out on the 6th... my bank has no record.

asked for the decision in writing so i had something to refer to. told that isnt possible. asked why. told its policy. asked to see the policy. no reply to that one at all, and the cashout is still on hold.

Favourites on old iPhone SE looked fine, then autoplay stopped on borrowed laptop but round history never recorded the spin. Bonus screen pushed me into another support loop after 17 minutes.

the messy bit was Reality check Thu 18:29: cool-off confirmed with Skrill and promo popups still loaded. Support reply made one payment page feel like guesswork while profile status said review.

Round lost, balance didn't come back.

Nothing here is dramatic, it is all just slightly worse.

Refreshed it twice, Case 3541: contact form moved the case to email with bank transfer, then email bounced me back to chat. Bonus screen stayed greyed out after I checked callback request.

The problem started at Profile status Sun 11:56: cashier, email and profile after case 37949 all disagreed
Casino page showed another cashout line while I left the account page open
😤

checked twice, Document check Sat 11:34: KYC asked for the same PDF statement again from my account page before withdrawal. Email update made the delay more confusing while the account still said approved

The maddening part is the loading.

a slot takes two seconds. a live table takes between two and four minutes, and then about half the time it says unavailable and you start again.

i timed nine attempts on a wednesday evening. four opened, five did not, average wait before a result of two minutes forty.

that is nearly twenty five minutes of staring at a spinner to play three hands of blackjack.

Refreshed it twice, Recently played list: chat asked for the round reference on older Chrome browser that casino history never showed. Bonus screen showed an older status after another refresh.

Was on my break on a five-year-old phone trying to use some free spins before they expired that night. They never showed in the account. Went to chat, got put at position 18, and when Nick came on they pasted half the FAQ, which I'd already followed. Said they'd escalate and I'd get an email. The email never came, and the spins expired at midnight anyway.

Case 9079 went wrong first: the answer with Mastercard answered without checking the round ID. Message centre changed without warning while lunch went cold.:/ seriously

minimum cashout is higher than most of my wins, so money just sits there.

Selfie step on older Chrome browser started failing when KYC email said one file missing on iPad in landscape, casino profile showed three. KYC status made the payout check harder to trust after another refresh

Fine until payout: Casino account showed verified, cashier still demanded a new selfie nothing clear after that

the jackpot category had almost nothing in it, and nobody provided a clear answer.