Well. It’s not often you get customer service like what I had with CEF. Chris Mills went above and beyond to resolve my issue which wasn’t even fulfilled at CEF. I ordered a boiler off Amazon which di... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnits 1&2 Maple Ind Park, Cobham Road, BH21 7RS Wimborne, Ferndown Industrial Estate, GB
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Lisez les avis des autres
Despite being just DIY, the response, delivery to local office and availability for collection was efficient and timely. The tracker did say my small switch was a 25kg parcel but that aside all went w... Voir plus
L'entreprise a répondu
The man that served me in store was knowledgeable, helpful & polite and took his time to help me find what I needed. Unfortunately the product was not suitable but not through any fault of the server... Voir plus
L'entreprise a répondu
Exceptional, competitive service and performance in every aspect of the Branch. The whole Team are a pleasure to deal with. Their product knowledge is also faultless.
L'entreprise a répondu
À propos de l'entreprise
- Grossiste en matériel électrique
- Cablô-opérateur
- Grossiste en appareils électriques
- Grossiste en éclairage
- Fournisseur de vis
- Fournisseur d'équipements d'énergie solaire
À propos de CEF - WIM
Écrit par l'entreprise
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Écrit par l'entreprise
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Coordonnées de contact
Units 1&2 Maple Ind Park, Cobham Road, BH21 7RS, Wimborne, Ferndown Industrial Estate, Royaume-Uni
- 01202 861247
4,0
Bien
28 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Réponse de CEF - WIM
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Next day delivery having missing items
Next day delivery having missing items, very expensive parts, and staff act like they don’t care.
15 avril 2026
Réponse de CEF - WIM
Thank you for your review Benjamin.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our customer services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Réponse de CEF - WIM
Thank you very much for your review Ian.
Best Regards
Adele Feller (Customer Services Manager)
Good service to DIY or trade
Despite being just DIY, the response, delivery to local office and availability for collection was efficient and timely. The tracker did say my small switch was a 25kg parcel but that aside all went well.
15 novembre 2025
Réponse de CEF - WIM
Thank you very much for your review Peter.
Best Regards
Adele Feller (Customer Services Manager)
Great Firm wonderful service
Great Firm wonderful service, good team use them a lot,
Hombra Encantador
22 octobre 2025
Réponse de CEF - WIM
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Excellentvswrvice from the Guys in…
Excellent service as always from the Guys in Wimborne.
Thank you!
15 septembre 2025
Réponse de CEF - WIM
Thank you very much for your review Michelle.
Best Regards
Adele Feller (Customer Services Manager)
Quick on-line system
Quick, efficient and easy to use. Large variation of stock to choose from with next day delivery.
26 juin 2025
Réponse de CEF - WIM
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
We have had a good working relationship…
We have had a good working relationship with our local CEF branch for over 30 years, this is now supplemented by the excellent CEF online service and National Accounts department
29 novembre 2024
Réponse de CEF - WIM
Thank you very much for your review Matt.
Best Regards
Adele Feller (Customer Services Manager)
Chris was such an incredible help to someone who knows nothing about boilers
Well. It’s not often you get customer service like what I had with CEF. Chris Mills went above and beyond to resolve my issue which wasn’t even fulfilled at CEF. I ordered a boiler off Amazon which did not come with its installation kit. Chris contacted the brand on my behalf and got me in touch with customer services, this has now resulted in the parts being ordered by CEF and it has resolved after the original company and brand were not helpful at all! Couldn’t have asked for better support. Will always recommend.
25 octobre 2024
Avis spontané
Réponse de CEF - WIM
Thank you very much for your review Jasmine.
Best Regards
Adele Feller (Customer Services Manager)
Réponse de CEF - WIM
Thank you very much for your review Mr Palmer.
Best Regards
Adele Feller (Customer Services Manager)
Appalling customer service
I purchased a Milwaukee compressor online for a specific job. The item arrived however was damaged/ faulty, after immediately contacting customer services they wouldn’t arrange collection and instructed that I must return it in person to a branch. The branch (Wimborne) wanted nothing to do with it however eventually accepted it. After the original promise of a quick refund I’m still waiting. Online Customer Service is appalling, unhelpful and difficult to even get a reply from.
19 février 2024
Avis spontané
Réponse de CEF - WIM
Thank you for your review and feedback Charlie.
We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.
I am afraid no contact details are provided against this review and your order number is not noted for me to obtain, so we are unable to get in contact with you by phone or email, please could you e-mail customerservices@cef.co.uk with your contact details and that this is in reference to a Trustpilot review and one of our team will contact you by return to discuss this issue.
Best Regards
Adele Feller (Customer Services Manager)
It's always a pleasure to deal with.
It's always a pleasure to deal with the Wimborne Branch.
They are very professional, very helpful, always competitive and buoyant.
6 février 2024
Réponse de CEF - WIM
Thank you very much for your review and feedback Martin.
Best Regards
Adele Feller (Customer Services Manager)
Very helpful staff
The man that served me in store was knowledgeable, helpful & polite and took his time to help me find what I needed. Unfortunately the product was not suitable but not through any fault of the server.
25 janvier 2024
Réponse de CEF - WIM
Thank you very much for your review Allan.
Best Regards
Adele Feller (Customer Services Manager)
Réponse de CEF - WIM
Thank you very much for your review James.
Best Regards
Adele Feller (Customer Services Manager)
Superb and top class support with vast…
Superb and top class support with vast knowledge that takes the pressure off organising equipment for projects
6 juin 2023
Réponse de CEF - WIM
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Exceptional, competitive service.
Exceptional, competitive service and performance in every aspect of the Branch.
The whole Team are a pleasure to deal with.
Their product knowledge is also faultless.
19 avril 2023
Réponse de CEF - WIM
Thank you very much for your review and feedback Martin.
Best Regards
Adele Feller (Customer Services Manager)
Great products and first class service.
9 décembre 2022
Réponse de CEF - WIM
Thank you very much for your review Mr McManus.
Best Regards
Adele Feller (Customer Services Manager)
I received a telephone call to say that…Good news Bad news Good news
I received a telephone call to say that the item I had ordered had arrived at the store. I was impressed that they had telephoned. I went to the store and was told that the item was not available. Said that I had been phoned and was told I didn't phone you. Someone at the store did. It then took further time for this person to then find the item.
22 août 2022
Réponse de CEF - WIM
Thank you very much for your review and feedback Zena.
A member of our CEF team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Always a great service
Always get a great service from the guys at my local branch , always helpful, and cheerful which helps out on a Monday morning , Supplied kit is always exactly as described too
10 juillet 2022
Réponse de CEF - WIM
Thank you very much for your review and feedback Martin.
Best Regards
Adele Feller (Customer Services Manager)
Réponse de CEF - WIM
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
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