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1,8
17 avis
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I’d give zero if I could. I purchased kerastese items on offer over 7 weeks ago. I haven’t received any emails regarding my order - I sent them an email 26 days ago and still had no response.
Instagram need to stop Allowing companies like this to advertise. No refund no communication, no items that I paid for. Absolute scam
⚠️ Do not order from this website! My order is over a month late, with no tracking number or clear delivery date. Customer service has not provided any real answers. Very disappointing experience. I do not recommend this site.
I’d give zero. I purchased kerastese items on offer for £34.95 6 weeks ago. I received and email to say goods were lost in transit and would I like the goods
Or a refund. I have requested the refund 3 times. Instagram need to stop
Allowing this company to advertise. No refund no communication.
I did an order on the 4th July for £35.95 which I received a confirmation email. I have since not received my order nor have I received any replies to my 6 emails to the company. I’m really disappointed & frustrated as I did report this to facebook & they did not uphold my complaint….so this company continues to trade & advertise on FB, but are failing to deliver the goods, failing to provide any resolution or support & not giving any refunds. It must be a bogus company. Buyer beware…..
absolutely terrible service ordered some shampoo back two months ago and never received it tried contacting them multiple times never replied scam avoid at all cost
SCAM!!!
Ordered goods from this company which never arrived, apparently lost in transit and despite numerous emails have had no response.
DO NOT USE THIS COMPANY
This site is bad. Very bad. No replies to emails, waited ages for my order(s), finally been dispatched then received a email to say lost in transit. I think it’s a scam site. Would never order anything from these again.
I am awaiting order which now does not seem to exist no reply to emails and no phone number. Have emailed asking them to cancel and refund me my money. Disappointed that they are still allowed to advertise when not a genuine company. Unless they can prove otherwise.
Scam 1 month after my order no reply or messages after they offered a replacement or refund following 'losy shipment'
Totally disappointed ordered a bag for my daughters birthday it did not arrive been emailing many occasions one email saying my parcel was lost in transit what a load of crap! I have not received a refund be carful with this company as they are scammers taking peoples money!! 😡😡😡
SCAM
I have made a purchase that never arrived and can’t contact customer service
Total SCAM
#CART-1783600977280 order never arrived ( 3 weeks now ) no answer to emails. Looks like a too good to be true offer, and a scam website. I think I can say good buy to my shampoos and 40 £ :(
Been a month and heard nothing, don't reply back to emails no order or money back.
Going to Shop to trying and get my money back
Scam website. Do not buy from this company. I have emailed multiple times for an update on my order but no response. Avoid at all costs this is a SCAM.
Update: 1 month later and no order received, got an email to say the item was "lost in shipment". Luckily I disputed the transaction with my bank and they were quick to refund me and open a case with the company directly.
Ive also emailed the bogus email address to tell them theyre a bunch of scammers, would urge others to do the same! Scumbags
Still no response emailed the multiple emails listed nothing back. Phone number listed is for spain. This is a fraudulent website please dont waste your money buying from them
Placed order all appeared legitimate
Delay to order, then alledgedly dispatched but no tracking details provided. Attempted to contact snd contact email is a different domain to page. No response. They advise on their website a 4+trust pilot review which im sceptical of.
Avoid at all costs as customer service is non responsive
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