Cells4Life Avis 

I am very satisfied with all the services I have received from this company up to this point, but I don't know how all the processes will continue later.. but so far I am very satisfied, correct and helpful at every moment. I give the maximum rating to the phlebostomist on the day of birth, a person who is willing to wait, calm, motivated and very communicative and tireless in her work..

Very poor customer service in a very difficult time. The phlebotomist turned up late tried to take maternal blood once and then stated he could not take blood and that he would come by our house once we had settled in and take it there.
Turns out we get a follow up email from cells4life saying we need to pay extra for the home visit now, because they are "an external partner" and that cells4life are not liable for this and it is out of their hands (which the phlebotomist obviously "forgot" to mention). So the phlebotomist did not do their job, cells4life is not acknowledging that they are responsible for the failure of their partner and they don't do anything to help with the situation apart from "apologize" which obviously costs them nothing.
The only other alternative they offer is to get your GP or a midwife to take the blood sample from the mother. So their amazing solution is to use public resources to make up for the failings of a private company.
Having to deal with this while having a newborn baby and being sleep deprived is not an ideal situation.
I would recommend staying away from this provider.

Phone calls answered straight away. Easy process from start to finish. Waiting in room next to delivery suit. Taken straight away packaged in a box and courier collects. All done within an hour. Great service from all staff.

My cells were collected in 2022 and my experience was amazing. We all know how crucial is timing in collecting the cells, and I must say that the person who came to collect done a great job. Constantly in contact with my husband, came in on the right moment and everything went smoothly with no stress.
Company is keeping me in touch with all news and also reminds me every year when is the payment due and also all the info at the beginning was very clear. I would highly recomand.

We have had a great experience with this company from initial contact with clear and precise information to the actual execution on the day of birth. Great updated monthly via their newsletter. All round a great experience

Very prompt customer and hospital collection service, we are very pleased and would recommend Cells4life for stem collection and storage.

Excellent service would highly recommend. Thank you

I have stored my first son's placenta and cord with them in 2022, excellent service was provided.
We have had our second one this year July and wanted to store cord tissue, blood and placenta. We have opted for the platinum package + PLACENTA ADD ON. This was agreed via initial email, was mentioned on the notes of the consent form as well, and we have also agreed to placenta collection on the consent form. Additionally, the lovely phlebotomist also checked with us that we opted for all 3, so we have had no suspicion that they weren't going process the consent form properly and bin my placenta. Which was followed by an "oopsies, it's your fault.." email. Once we received the invoice only charging for cord tissue and blood we rang them and left an urgent voicemail. We didn't receive a call back for a week, we have had to call them to see if they are still trading as there was nothing, but radio silence. An organ that belongs to me has been discarded of, not to mention that my son will not have another placenta and their response to that is beyond nonchalant. We have received an email from one of their team members stating "I appreciate this may not have been the outcome you were expecting.." acting like it is no biggie. Since 2022 their prices have skyrocketed and their services has plummeted. shocking for a company that deals with processing other people's organs. Parents do this to take care of their children in case something happens to their health and this opportunity never comes back. Choose a company that will care about what matters to you and in this industry for the right reason, not just taking money and discarding organs.

Excellent service and they check everything for archiving the best result.

Very responsive flexible, understanding with great discounts and amaizing payment plans and options

Fantastic experience from the start. Every person we were in contact with were amazing so helpful, polite and professional.

The service was easy to use, Verity our main point of contact carefully explained how everything worked, answered all our questions and helped us through the admin to get everything in place for the collection. The collection process was all handled smoothly and there was plenty of communication throughout. Great service

I had the pleasure of being assisted by this company to store the cord, blood, and placenta of my newborn baby.

The customer service was exceptional, especially from Madame Verity Moses, Stem Cell Banking Advisor, and Mr. Oliver Margry, Customer Service Executive. They were both extremely professional, kind, and understanding.

Thanks to their support, what could have been a stressful experience was transformed into a smooth and pleasant one. I’m truly grateful for their guidance and dedication throughout the process.

They pester you by calling daily.

Very informative, friendly and explained the services and packages well.

I called them to ask a couple of questions. During the call the sales person mentioned that stem cells can help "cure" autism. I was surprised to have never heard of this medical revolution so I asked more questions, such as pointers to any peer-reviewed papers that would give evidence to such a claim but alas, they couldn't. They pointed me to their own website which refers to studies done on the subject. However, the studies finished in 2017 and were inconclusive. I think it's unethical to sell services with dubious health benefits, banking on the fears of prospective parents. They promised me to send me the papers. They have sent a very thorough answer, however, the link between stem cells and effective treatments is incredibly weak with many inconclusive studies.

Needless to say that we're going with a competitor.

Very professional! Everything went very smoothly!

The company personnel were quick to respond. However, our experience with the phlebotomist was not great as he did not wait/return to take the mother's blood sample and we had to arrange the collection of the mother's blood sample separately, which was a task we could have done without given that we had a newborn and the mother was recovering from a C-section.

We signed up to ask for further information as we were generally interested.. until we saw the cost, which we simply cannot afford.

I have since been harassed by the company, calling several times a week for 5 months now, since last October. Almost 50 phone calls received in that time!!! This includes via mobile phone numbers too. I have since unsubscribed and blocked the numbers but they keep calling.
Utter harassment!!

**In response to your comment below, I assure you I counted all received missed calls before leaving the above review. 47 attempts to call me to be exact, since last October!! Each time, it comes up saying Cells4Life - your company, not another company. I understand you may wish to contact customers to provide further information, but this sheer volume of calls is harassment. From reading other reviews, I can see I am not the only victim of harassment/cold calling from your company.