This was as a result of a claim through my insurance emergency assistance cover. Appointment listed between 19:00 and 22:00. jack arrived at about 20:00. Had a quick look, got his tools, cleared... Voir plus
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Lisez les avis des autres
Shocking company, long delays only to receive sub standard repairs that cause more damage and problems than what you started with. Take my advice and get your own contractors and save yourself a world... Voir plus
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I spoke to your incredibly helpful Claims Incident Manager Thomas , whom was so efficient, professional and helpful Then Chris arrived to undertake the job, and he so promptly sorted the p... Voir plus
L'entreprise a répondu
Communication was excellent I made one phone and spoke to a very helpful member of staff who arranged a visit for someone to inspect the leak. I was given a 2 hr window for the same day. The man arri... Voir plus
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À propos de l'entreprise
- Compagnie d'assurance
- aussi dans
- Agence d'assurance
Écrit par l'entreprise
CET is a leading provider of Home Emergency solutions to UK insurance companies, supporting over 3 million customers across the UK. We deliver a full range of specialist property repair services including emergency repairs in the home, drainage survey, excavation and reinstatement and subsidence investigation. Since 1988, we have built a reputation for excellence due to the commitment of our 250 strong team of experts, focused on delivering an exceptional claims journey through technology and innovation. Speed and simplicity are assured through the stringent management of our Contractor Network of over 3,000 independent, accredited engineers across the UK and Northern Ireland. Continuous investment in new technology has also ensured CET has remained at the forefront of providing excellent customer experience and transparent claims handling.
Coordonnées de contact
East Building, Cable Drive, WS2 7BN, Walsall, Royaume-Uni
- 0343 227 2362
- cet-uk.com
4,3
Excellent
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The engine who came out was very nice…
The engine who came out was very nice and quick at getting the pipe sorted
14 juillet 2026
Avis spontané
Réponse de CET
Hi Rebecca. This is brilliant to read, and thank you for providing your review. If you'd like to update your review with your reference, we'd be happy to provide your comments to the attending engineer.
Really took care with my elderly mum
Really took care with my elderly mum. Made sure her home was back in a workable state.
14 juillet 2026
Avis spontané
Réponse de CET
Hi Cliff. Thank you for your 5-star review, and it's lovely to read of the appreciation and effort we ensured we provided during your mum's claim journey.
All engagement was first class
All engagement was first class. Always kept informed.
14 juillet 2026
Avis spontané
Réponse de CET
Hi Gareth. This is great to read our Operational Teams kept you up to date throughout your claim journey.
Excellent service right from the…
Excellent service right from the initial call to report the problem to the follow-up call afterwards to check the job was done satisfactory. 10/10
14 juillet 2026
Avis spontané
Réponse de CET
Hi John. Thank you for your review, we do appreciate your rating!
Great same day service for electrical fault
I contacted the CET team about a problem with our house electrical system. The call handler quickly confirmed we were covered by our insurance and explained the next steps.
We were notified by text and ‘phone of the arrival time which was the same day and within a three hour window.
The electrician arrived on time and diligently worked to identify the problem and make a temporary repair.
He kept me informed of progress and left all areas clean and tidy.
13 juillet 2026
Avis spontané
Réponse de CET
Hi Michael, it's lovely to hear we were able to sort the issue quickly and that you received excellent service throughout your Home Emergency. Thank you for your 5* review.
Engineer turned up quickly
Engineer turned up quickly. He was polite and got straight to work explaining as he went. Problem resolved quickly. Thanks!
13 juillet 2026
Avis spontané
Réponse de CET
Hi Bob, It great to hear you received excellent service from our engineer during your Home Emergency. Thanks for the 5* review.
Excellent service at a time of stress
Excellent service. Prompt response and the plumbing problem dealt with efficiently by a pleasant polite young man. Thank you.
13 juillet 2026
Avis spontané
Réponse de CET
Hi Elizabeth, it's lovely to hear we were able to sort the issue quickly and that you received excellent service throughout your Home Emergency. Thank you for your 5* review.
Mix up with adress
Mix up with adress. However engineer was professional, quick and articulate.
13 juillet 2026
Avis spontané
Réponse de CET
Hi Sharon, I'm sorry to hear of the error that took place, we have taken onboard all comments, and we appreciate your feedback.
Really simple I called Direct Line they…
Really simple I called Direct Line they did everything else and even provided a quality tracking facility to record the expected time of the quality engineer they sent.
12 juillet 2026
Avis spontané
Réponse de CET
Hi Philip, Its great to hear of the excellent service you received throughout your Home Emergency. Thank you for your 5* review
Excellent service
Excellent service, pulled out all the stops to get our lights back on before night fall, electrician was knowledgeable and helpful,
11 juillet 2026
Avis spontané
Réponse de CET
Hi Alan, It great to hear you received excellent service from our engineer during your Home Emergency. Thanks for the 5* review.
Really excellent experience I had
Really excellent experience I had. I called up to have my pipes looked at (appeared blocked). I had the engineer with me within 2 hours of that phone call and the job had been completed successfully and efficiently by a very competent person within 30 mins. The insurance then followed up to seek feedback on the job almost immediately and offered remedy if the fix wasn’t lasting. I mean….where do you experience such a high level of customer service these days?! Super well done and 💯 recommended based on today.
9 juillet 2026
Avis spontané
Réponse de CET
Hi Klaudia, it's lovely to hear we were able to sort the issue quickly and that you received excellent service throughout your Home Emergency. Thank you for your 5* review.
Excellent engineer
9 juillet 2026
Avis spontané
Réponse de CET
Hi there, It great to hear you received excellent service from our engineer during your Home Emergency. Thanks for the 5* review.
Super efficient service
Super efficient service - very stressful time but made easier dealing with these guys who took a lot of the stress away
1 juillet 2026
Avis spontané
Réponse de CET
Hi Kelly, it's lovely to hear we were able to sort the issue quickly. Thank you for your 5* review.
Swift response
Swift response, engineer arrived early the following morning and did everything to find the fault, 3 hours layered and all fixed!
8 juillet 2026
Avis spontané
Réponse de CET
Hi Steve, Its great to hear of the excellent service you received throughout your Home Emergency. Thank you for your 5* review.
Excellent results from CET and Dranes Group
Eddy the engineer worked efficiently and kept me informed of what he was doing.
The visit took place within the promised window of time.
The problem was resolved.
6 juillet 2026
Avis spontané
Réponse de CET
Hi Sarah, It great to hear you received excellent service from our engineer during your Home Emergency. Thanks for the 5* review.
Really positive expedience- cold water…
Really positive expedience- cold water tank leak fixed within 30 minutes! Great customer service will use again in the future
6 juillet 2026
Avis spontané
Réponse de CET
Hi Andrea, it's lovely to hear we were able to sort the issue quickly. Thank you for your 5* review.
Call answered promptly and engineer…
Call answered promptly and engineer arrived within the hour
7 juillet 2026
Avis spontané
Réponse de CET
Hi Irene, thank you for your positive review, we appreciate you taking the time to let us know about your experience.
blocked drain
Had a blocked drain. Called and got a quick response, engineer booked with minimal difficulty and came out early the next day and sorted the issue.
7 juillet 2026
Avis spontané
Réponse de CET
Hi James, Its great to hear of the excellent service you received throughout your Home Emergency. Thank you for your 5* review.
Good responsive time from reputable tradesman.
One phone call to CET led me to complete their online booking form to get a tradesman asap. It alleviated some stress trying to find a reputable electrician at short notice during a heatwave. They then kept me informed regularly and promised someone should respond within the time parameters that we had indicated was convenient. Even though it took a bit longer than normal Jack, local electrician from Crowborough working nearby responded by lunchtime and resolved our broken cable issue within 30 minutes! Such relief to have the fridge and freezer back without losing too much food. Thank you.
24 juin 2026
Avis spontané
Réponse de CET
Hi Karen, Its great to hear of the excellent service you received throughout your Home Emergency. Thank you for your 5* review.
Excellent service
Excellent service. After our initial emergency call because a water leak a plumber arrived within an hour and the problem was quickly resolved.
29 juin 2026
Avis spontané
Réponse de CET
Hi there, it's lovely to hear we were able to sort the issue quickly and that you received excellent service throughout your Home Emergency. Thank you for your 5* review.
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