Love the wears, It has a sleek interface, a wide range of clothing options, and a convenient search function. The checkout process is seamless, and the delivery a bit slow
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Lisez les avis des autres
Great service. Nicely automated. Only hitch was in the delivery to person it was gifted to. But that was a minor glitch. Overall, very inspiring Ghanaian service.
L'entreprise a répondu
I have ordered chale socks severally as presents for my loved ones and also for myself. The service has always been professional and people are always very happy and proud to wear these unique colorfu... Voir plus
L'entreprise a répondu
The socks are wonderful—they are high quality, stay in place throughout the day, and look fantastic. My only small complaint is that two of the pairs of socks that I ordered were replaced with two pai... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Chalé Socks is a Ghanaian brand offering culturally inspired socks, telling stories of strong African heritage. We make socks for people who not only choose to walk or run their own path but are also willing to ensure others have the opportunity to do the same.
Coordonnées de contact
Rev Acquah Street , 00233, Tema, Ghana
- 0302906839
- hello@chalesocks.com
- chalesocks.com
Product are of good quality and can be…
Product are of good quality and can be trusted.
2 janvier 2024
Avis spontané
Love the wears
Love the wears, It has a sleek interface, a wide range of clothing options, and a convenient search function. The checkout process is seamless, and the delivery a bit slow
22 octobre 2023
Avis spontané
Quality on point
Quality on point, packaging is dope, great customer service
17 octobre 2023
Avis spontané
Great packaging
I loved my socks. The packaging was perfect. I was thinking of getting a message card but it was also provided which made me like the gift set better.
10 octobre 2023
Avis spontané
Highly Recommend!!
Really great shopping experience and seamless delivery. The quality of the socks is excellent!
5 décembre 2022
Comfy Love Ghana sweatshirt …
The love Ghana sweatshirt has a comfy feel. I’m a proud Ghanaian and the whole quote of arm design is spot on. Definitely an authentic piece. Love it!
23 août 2022
Avis spontané
Excellent service, great product
The product offering is unique with an incredible story behind it. It is a brand I will continue to support and will encourage others to as well. I love that Chale socks is committed to giving back.
Apart from the products, delivery was organised and seamless. Thank you!
6 juillet 2022
Great customer service
5 juillet 2022
Avis spontané
Réponse de Chale Socks
Thank you Sir. We appreciate your custom.
Réponse de Chale Socks
Thank you Nana Akua. Happy to have you.
Réponse de Chale Socks
Thanks for the feedback. Great to have you.
It was a good experience
It was a good experience. There was prompt response and delivery was timely.
22 juin 2022
Avis spontané
Réponse de Chale Socks
Thank you for your feedback. We're pleased to serve you.
The service was excellent
The service was excellent, I appreciated the quick response and the option to meet up to pick up my order which saved me on delivery costs
13 juin 2022
Avis spontané
Réponse de Chale Socks
You're always welcome Akua.
Professional Service
Professional Service
Good communication
Nice packaging
Cool guys
22 mai 2022
Avis spontané
Réponse de Chale Socks
Thank you Kofi. It's our pleasure to serve you the best!
Friendly customer service
22 mai 2022
Avis spontané
Réponse de Chale Socks
Thank you Quebe. Your comment goes a long way with us. We appreciate you.
Excellent customer service.Great product
26 avril 2022
Réponse de Chale Socks
Thank you Emmanuel. We'll always serve you with excellence!
Réponse de Chale Socks
Thanks Henry. We'll continue bringing you quality!
100% recommended
Shopping with Chale Socks is always pleasant, their products are so meaningful and of great quality, a treat for yourself or the perfect gift for a loved one with appreciation for the homeland. I’m looking forward to explore their next designs!
17 avril 2022
Avis spontané
Réponse de Chale Socks
Chalé! thank you for the awesome feedback. Always a pleasure to serve you!
Perfect gift
It made a perfect gift, the recipient loved them. Customer service was also commendable
11 avril 2022
Avis spontané
Réponse de Chale Socks
Thank you. Glad we could help you make the desired impression.
Poor customer service…
I had a very bad customer service experience. Following an error on my part in inputting my telephone number when I placed an order online, there was a delay in receiving the items I ordered. Once this error was discovered, it was clear from the words and tone of the representative that he blamed me for the delay. He insisted he had proof of calling the wrong number and attempting a delivery at the specified location. I asked why no attempt was made to email me when they could not reach me via the telephone number provided. I also found it difficult to believe that there was an attempt to make a delivery on the stated date, as there would have been someone to receive the delivery, so I disputed this and asked for the proof he claimed to have. Ultimately, no proof was provided and he rudely told me that I could choose to believe him or not! He insisted that someone had come to the delivery location, insisted he knew the delivery location and that he had delivered items to ME before. This was my first (and last) order. He did a very poor job of listening to me during this "conversation" as was evidenced by his attempt to deliver the product himself the following day. He went straight to the place he claimed to know as the delivery location only to learn that he was wrong. He was in Dzorwulu when the delivery location was in East Legon. If he had simply listened to me the day before, he would have heard me say the delivery location was in East Legon! If he had called before setting off, maybe this could have been avoided.
Instead of shifting ALL blame to me for wrongly inputting my number, Chale Socks can consider how to avoid similar occurrences. For example, utilising other modes of communication provided like email when unable to reach a customer and updating your website to include fail safe mechanisms - you can require users to enter their telephone numbers and email address twice, to ensure that the data entered is identical in both fields.
Admittedly, I did receive an email the day after receiving the items apologising for the circumstances surrounding the delivery of my order - but the impression had already been formed. I am also certain that I only received an apology because he was wrong about the delivery location.
I wonder what would have happened if I had not called to follow up on my order, would I have been contacted via email, would I have received a refund?
16 mars 2022
Réponse de Chale Socks
Once again, we're sorry we couldn't meet your expectations. We often go the length to guarantee a smooth customer experience.
As indicated earlier, there are two key elements that make LOCAL DELIVERIES worry free.
a. Shipping Address
b. Phone Number
Shipping Address:
You should provide the exact Shipping/delivery address.
For areas without street addresses, you can use a landmark as reference.
For other areas with street addresses, please always do well to provide the CORRECT shipping address and also, ADD the locality
Phone Number:
Local deliveries are successful when we communicate and receive feedback from customers in real time.
Please always provide the CORRECT Phone Number when placing an order.
We are exploring suggestions you made regarding modes of communication. We will soon let you know.
We'd also love to know your impressions about the product. We'd love to hear.
Thanks for the review as always.
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