The staff are knowledgeable and helpful to DIY amateurs and do not discriminate because you are not a high spending account holder. Timber is a major cost in home renovation, but they supply timber to... Voir plus
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Lisez les avis des autres
A big thank you to Alec from the Chessington branch who delivered my order on the 07/08/26. He was very helpful and polite, offering assistance carrying the timber to the back of the garden. I felt he... Voir plus
Have used them a few times and had positive feedback, today was no different. Delivery was 35 x 2.4m lengths delivered well within the time frame given, plus the guys read the delivery instructions wh... Voir plus
L'entreprise a répondu
I ordered the cheapest decking I could find. It arrived when expected, by a cheerful bloke in a company van. Good quality timber, no warped boards. Very helpful customer service via telephone.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de bois
- Fournisseur de bois
- Fournisseur de matériaux de construction
- Magasin d'outillage
- Magasin de bricolage
- Magasin de matériaux d'isolation
À propos de Champion Timber
Écrit par l'entreprise
Champion Timber - Specialist Timber Merchant.
Unrivalled quality. Unrivalled range. Unrivalled service.
Good quality timber is a joy to work with and creates a better job. In fact, cheap timber is often a false economy, as anyone who has had to deal with excessive knots, warped joists or splitting timber knows.
At Champion, we source our own timber from Northern Scandinavia, machine it ourselves and sell directly to you. By doing this, we control the quality and continuity of supply and offer the best quality at competitive prices. We also have a comprehensive range and carry vast stocks of decking, landscaping timbers, fencing, sheet materials, insulation, flooring, doors and stairparts. We also stock a wide selection of timber-related products such as fixings, adhesives, power tools, ironmongery, paint, and much more.
With 10 branches across the South East, we are the region's leading independent timber specialist with over 90 years of experience of supplying the trade. We are dedicated to providing you, the professional, with the range and quality of timber that will save you time and money.
Shop NowCoordonnées de contact
Champion House, 205-209 Burlington Road, KT3 4NB, New Malden, Royaume-Uni
- 020 8949 1621
- marketing@championtimber.com
- championtimber.com
4,3
Excellent
71 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Wrong Items, Delivery Issues, Rude Driver
Our order came in wrong size of timber. Company agreed to change it and also do the collection & delivery from our garage. This was agreed with Kevin (a manager) and reconfirmed a day before delivery. When the driver came today, he initially refused to do what was agreed. I had to plead him to do that, and do the lifting / shifting of timbers with him. He still did that with a complaining tone and words were "I am not your labourer." Getting a wrong item isnt our fault. And we took pain to put all that timber in our garage only to realise it wasnt the correct one. Hence, after the companyt happily agreed to help deliver it to garage - their driver wasnt happy to do it. Not something I was prepared for - leaving my toddler alone in the house only to help the driver without which he flatly refused to fulfil the order
21 novembre 2023
Avis spontané
Réponse de Champion Timber
We sincerely apologise for any inconvenience our delivery service may have caused you. We take note of your feedback and truly regret any confusion or difficulty that our driver's actions may have caused. This is inconsistent with our dedication to providing top-notch service.
You can be confident that we are handling this internally to stop it from happening again. We are grateful for your understanding and patience, and we promise to work more to make sure the service runs more smoothly and consistently in the future.
Good service
I've always had a good service from these guys. They're definitely the place to go for timber!
17 décembre 2022
Avis spontané
Réponse de Champion Timber
Hello Charlie! Thank you for taking the time to leave us this 5 star review, we look forward to seeing you again soon.
The only place in the area stocking…
The only place in the area stocking genuine Spur Shelving products.
15 septembre 2023
Avis spontané
Réponse de Champion Timber
We're proud to be the only local source for genuine Spur Shelving products. Thank you for choosing us and for taking the time to leave us a 5-star review!
New Malden Branch
Order 43925220
The feather edge capping you sent me is too bendy. The difference from one end to the other is 8cm. I understand wood bends, but this develops with time, you shouldn'tsell something already like that. You should have a better quality control to not to sell something already so bendy.
Also, the top has a big chunk that came off. Again, I understand it's wood and it will happen eventually, but how can you sell something already like that? I'm happy to use some wood filler or to sand it in case there are small imperfections, but the hole on this product is beyond repair.
It's so disheartening, because I bought all the other products just to make enough to have it delivered, as my car can't transport a 3m long piece of wood.
I can't use the product and I would like to have it replaced. I've emailed you 36h ago and I didn't get any replies yet.
Update on 15th August: after I have complained here they have replied my email and have replaced the item, reason why I'm changing from 1 star to 3.
2 août 2023
Avis spontané
Réponse de Champion Timber
Hello, we apologise for the unusually poor quality of this order. If you could please email marketing@championtimber.com we will be happy to replace any unused material!
Bromley Branch
Bromley Branch - Excellent customer service - Had to visit twice today and each time I experienced outstanding helpfulness from the patient and professional staff. I would highly recommend the Bromley Branch for anyone wanting help and advice and staff who go the extra mile in making sure you get the right items.
10 juillet 2023
Avis spontané
Réponse de Champion Timber
Hello Peter, thank you for the 5-star review! We are delighted to hear about your outstanding experience at our Bromley Branch. We pride ourselves on our patient and professional staff, who are dedicated to providing exceptional customer service and going the extra mile to ensure you receive the right products. We greatly appreciate your review and look forward to serving you again in the future.
New Malden branch - Enrico was very helpful
Customer service at Champion Timber’s New Malden branch was outstanding. Huge thanks to Enrico who helped me and my dad with our big order of treated timber. Enrico was extremely professional and patient with us. Thank you very much!
Also quality of timber was good (it was stored inside which is a big plus) and reasonable prices. I would definitely recommend this shop to others.
3 avril 2023
Avis spontané
Réponse de Champion Timber
Thank you for this 5-star review, your kind comments will be passed onto Enrico and the New Malden team!
Excellent customer service
Customer service excellent all round (New Malden and Chessington).The product I ordered turned out to be not what I expected (decking pedestals too large) but customer service were very helpful and suggested another supplier for me. The return of the items was easy (didn't have to go to same branch), particularly because the agent who gave me the items initially suggested it would be a good idea for me to keep receipt (I wasn't going to bother)
11 avril 2023
Avis spontané
Réponse de Champion Timber
Morning Janet, thank you for taking the time to write this 5-star review for us! We are glad that we could help.
i visited champion timber in bromley
i visited champion timber in bromley, i found the service excellent, staff were really helpfull the advised me and cut timber to the size i wanted they then arranged for the timber to be delieved on the time and date arranged first class service i will be using them again and i strongly reccomend them .
25 mars 2023
Avis spontané
Réponse de Champion Timber
Good afternoon Pat, thank you for taking the time to leave us this lovely 5 star review. We look forward to helping you with your cut-to-size timber in the future!
The timber that turned up was really…
The timber that turned up was really good quality and it was a very reasonable price.
27 février 2023
Avis spontané
Réponse de Champion Timber
Hiya Ben, thank you for taking the take to leave us a 5 star review! We look forward to seeing you again soon.
Quality product and great service 👍🏻
3 février 2023
Avis spontané
Réponse de Champion Timber
Thank you for the review Max! That is a great endorsement and we hope to see you again soon.
Good quality product
Good quality product. Service I received from this company is perfect. As an architect I always complain about late delivery but these guys are early. Thanks for your professional business
4 janvier 2023
Avis spontané
Réponse de Champion Timber
Afternoon, thank you for leaving such a positive review! We pride ourselves on our delivery service as we know our customers are relying on us to turn up on time, with their orders in full!
Wrapped timber unusable and cannot even…
Wrapped timber unusable and cannot even plane it.
Had wrong size, ordering website poor quality. delivery service poor unhelpfull.
Worst experience. And timber unfit for framing. Even plasterboard were damaged and not flat. Hellish experience.
Wasted my time and money.
8 novembre 2022
Réponse de Champion Timber
Good morning Baktu,
We are disappointed that you were not entirely satisfied with our delivery, which was delivered to you over two months ago in November.
The delay between the delivery and posting of the poor review does not give us any reasonable opportunity to rectify any issues. We also have no control over how the products have been stored or looked after on-site during that period. Timber that is wrapped at the time of delivery will need to be stored correctly to ensure there is no distortion if it’s not to be used promptly.
Thank you.
Champion of Sutton
A big thank you Grant and Steve at Champion in Sutton. You guys were absolutely amazing in helping with my sale. You were helpful, professional and patient to my requirements and to my add-ons afterwards. I look forward to receiving my delivery. Thank you again Champion of Sutton.
20 décembre 2022
Avis spontané
Réponse de Champion Timber
Hi there, thank you for leaving such a positive review for us, your comments will be passed on to the Sutton branch staff.
However, we noticed that you rated us 4 stars, we would love to know what we could improve to make it 5/5! Please email us at marketing@championtimber.com with any feedback.
Quick,smooth service
1 décembre 2022
Réponse de Champion Timber
Thanks for leaving us a review! We hope to see you again soon.
Happy with the delivery
Happy with the delivery, it arrived in the morning on the exact date!
2 décembre 2022
Réponse de Champion Timber
Hi Ivelin, we pride ourselves on the fact that all our deliveries are consistently on-time and in full. What more could you ask for?!
Réponse de Champion Timber
Morning Paul, thank you for the 5-star review and lovely feedback!
Réponse de Champion Timber
Hi Terry, thank you for taking the time to leave us a review! We hope to see you again soon
Easy website to navigate with clear…
Easy website to navigate with clear product descriptions and good choices.
Delivery was prompt and communications were excellent.
Products received were of good quality, exactly as ordered and enabled project to be completed quickly.
I will order again when required.
1 décembre 2022
Réponse de Champion Timber
Good morning, thank you for taking the time to leave us this review! We have spent a lot of time trying to streamline and automate our ordering process to make it as efficient as possible for our customers!
Have faith in this company l
Initially my order was incomplete. The driver highlighted this and returned the same day with the balance of the order. Brilliant driver. Thanks
1 décembre 2022
Réponse de Champion Timber
Hi Alan, thank you for leaving us this review! We check and double-check every order but understand that these things do happen, and in the rare cases that an order is wrong, we are always willing to rectify the issue as soon as possible.
good quality timber
good quality timber - no warping, straight as a die. Delivered on time
30 novembre 2022
Réponse de Champion Timber
Hi Robert, thank you for taking the time to leave us this review regarding our high-quality timber and delivery service!
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