Changing Keys - House Removals Avis 

My experience was great very understanding and professional

Ash and his team did a fantastic and professional job. Moved everything where I wanted him to with no fuss with multiple trips.

That is how we felt while using Changing Keys. True professionals great prices and good laughs on the day.

Excellent service, very helpful and polite
True professionals

Excellent services provided by Changing Keys. Many thanks for a great experience.

Great service, very affordable rates (including furniture disassembly/assembly), were flexible re our requirements, I'd happily use them again.

Excellent service very reliable cost effective we use changing keys and his team for business to business collections and deliveries the service given makes them the perfect transport partner.

Excellent Value with awesome admin staff and friendly and capable movers.
Cosmin made the process to just the requirements by video call for the quote.
Price was fantastic value.
All communication was clear.
Mover called the night before to confirm time.
Movers turned up promptly and got to work. All items moved carefully and packed well ensuring the minimum number of moves.
Would thoroughly recommend them to friends and family.

Great service offered by Changing Keys.. good value for money

Finally a removals company that gets the job done without complaining.

After many moves in the past 5 years we feared to go through this process again.
Everytime we got unprofessional house removals companies that seemed to find reasons not to do the job.

We succeeded with Changing Keys in the end. Move was difficult but the team worked on a top standard. Price was affordable and always responsive by emails and phone.

We wpuld use this company again and would encourage anyone to use them. Special thanks to Dylan and Alan for their hard work. We used them 2 times and both times they were a delight.

Efficient service,prompt and arrived on time. Movers handled all my furniture and household items very carefully and completed the move within the stipulated time.

Great communication

Fast and convenient work done. Much appreciated. Thanks

Very prompt and efficient. Great service quality. Thanks

I had looked at the reviews for this company before booking them. Sadly, our experience was far from positive. They only sent 3 men to do the move, despite invoicing us for a 4-man team. (On the day, they said that they had made the decision that our job only needed 3 men. When we ended up in dispute, they claimed the absence was due to 'Covid'... They also said that their invoice is for 'guidance' only. Not the money bit, though!) I told them that our long move (London to a storage unit in Swansea, as our house purchase was held up) couldn't be done by just three men quickly enough to arrive in Swansea on time - particularly since the team arrived late. (8-9am start time; didn't get going until 9.30.) At this point, the guy who makes all the arrangements denied having any knowledge of the closing time of the storage unit, but still insisted they would be there on time and wouldn't need four men. Throughout the day, we had a number of tense exchanges, and at every point I was admonished for not having given X piece of vital information. I had relied on these so-called professionals to plan the job properly, yet here they were claiming that I had not given them information necessary for them to do the job. It didn't stop them from quoting for it! (Also, there is no record in our extensive communications of them asking for this information, or of me failing to provide it. Apparently, I was asked 'several times' over the phone and failed to answer...)

Anyway, they didn't get to Swansea on time and storage unit closed. It was then that they demanded an additional payment of £975 to stay overnight, or they would dump our stuff in the street or drive it back to London. They justified this by saying they would miss out on two jobs back in London the next day. So potential customers take note: not only might you receive this disorganised treatment on your big stressful day, you might run the risk of having Changing Keys not show up at all because they screwed up elsewhere the day before! The most unpleasant part was being constantly made to feel like we were responsible for the whole mess.

Also worth noting: they didn't provide enough boxes, but were 20 short on their estimate. Nor did they provide any coverings for our mattresses as they promised to do in their invoice. (But remember, that's just for 'guidance'...) When I complained they might get dirty or damp, they suggested I take that up with the storage providers.

I tried reasoning with Changing Keys the next day, but they insisted that the whole thing was entirely my fault and were saddened by my response as they had seriously considered dumping my stuff in the street and felt that they had 'done me a favour' by charging me almost £1000 extra.

I await the gaslighting response from Changing Keys, where they repeat their insistence that I am to blame for their failure to plan the day properly, or to execute it in accordance with their own invoice.

We used Changing Keys for our house move right at the end of Sept. Our buyers were desperate to complete before the end of Sept but issues with their solicitors, and the general panic caused by the end of the Stamp Duty holiday had meant we ended up with almost no time between exchange and completion so the move was late in planning and more than a little fraught. Cosmin was just brilliant - completely understanding and sensitive to our predicament. The online assessment was easy to arrange and the estimate more than reasonable. Cosmin supplied packing materials as quickly as he reasonably could and was always contactable - even out of usual office hours. (The only caveat here was that we both underestimated how many books we had and we needed more boxes than the original estimate suggested.)

On the day of the move Dillon and his team again were first class. They were quick, thorough, careful, friendly and also sensitive to the stressful nature of the day. They also came with plenty of extra packing materials. I hadn’t expected that they would take the beds apart and reassemble them at our new home - a neat touch. Given that we hadn’t heard of them prior to our desperate last minute searching of the internet, I had been a little anxious. There had been no need. I have no intention of moving house again in the near future but if I needed to I would certainly look them up again and would happily recommend them.

I had contacted a few removal companies in order to get quotes. Changing Keys were the most competitive. Once contact was made with them, the whole experience was very positive. Excellent communication with Cosmin and to keep in touch via WhatsApp made the process even easier. He was very helpful in ensuring that the boxes arrived in good time and was responsive to any questions I had.

On the day of the move, several guys had arrived at my property on time. They were very friendly and accommodating. They worked very fast in clearing a three bedroom house and did not stop for a break. All boxes and white goods were removed in an efficient manner with no damage caused.

They were very efficient in moving the goods and placing the boxes in the appropriate rooms. All beds were put together quickly.

Overall a very positive experience and thoroughly recommended.

Ash excellent service, on time, polite and very quick service with a great team. Took all furniture apart and put it back together offered to do much more. Ash is very efficient and I highly recommend him for anyone moving house and home to anywhere in the UK. A great service will use again in the future. 👍👍

We had a great experience with changing keys. Cosmin and the team on the day were brilliant. We had a long delay of 3 months from selling to exchanging with move dates changing often and right up to the day of the move. Cosmin stayed patient and understanding throughout which helped us immensely. On the day the team were very quick, respectful and friendly and made the move seamlessly from our old london address of 28 years to our new home in margate. I will highly recommend 👌.

Changing Keys were great! The movers were very careful (no dents/bumps/scratches) and helpful and friendly.
The pre-process was slightly less smooth, as the number of boxes required was underestimated, which led to an expedited extra delivery of boxes.
Overall great service, though.

Very impressed with Changing Keys! I can honestly say, we are happy with every aspect of the service they provided. From the first video call, right to the end (moving date) they were professional, honest, polite and very hard working. Not even one item has been damaged, which is incredible achievement, as we had a 5 bedroom house to move. So if you’re looking for a reliable removal company, don’t hesitate to contact Changing Keys, they won’t disappoint!