Chargeasap Avis 

Update
All sorted and happy now . Problems addressed and fixed . The charging brick is awesome as

Avoid they refuse to replace a faulty charging brick email them and they replied that it's out of its one year warranty I wrote back and explained no you're warranties don't mean nothing it's covered under the consumer guarantees ACT which is New Zealand law they wrote back basically saying because they're not in New Zealand it does not apply to the therefore they will not acknowledge it and their warranty terms stand which is a load of rubbish because anything that is sold in New Zealand with the country online or internationally is covered by the consumer guarantees ACT so they think they're above the law

I purchased the Zeus 270 and the Gen X 200. Both the 270 and the 200 don’t charge on one side. They rejected my claim so I resubmitted it and asked for them to get a manager involved. .they agreed that they were defective and are replacing them.

Received my Zeus charger with the front plate already coming off. Customer support asked me if I could just tape/glue it down but I insisted on a replacement.

Every single month I had to ask them for an update with the reply being "Sorry but we're working on it, should be able to send you a unit next month".

This went on for a year 😬 and the original charger front plate fell off at one point - I didn't feel like it was safe to use anymore.

When I pointed out the 1 year anniversary they finally seemed to have stock - yay! But I had to pay the shipping fee as per their international warranty.

Sure, it's stated on that page, but if you keep someone waiting a year for a replacement unit because the product was broken from the start you could consider waiving the $15 fee.

Edit: In response to ChargeASAP's reply I'll just say that usually when a product arrives with a defect the seller doesn't charge me anything for the replacement, especially after making me wait a year. It's $15, you could have just bought so much goodwill by waiving that fee.

a charger purchased 1 years ago that cost $200 is now discontinued and has no spares i broke an adapter esterna an now i cannot use it.
I will never buy from they again. do not offer long term support

2 of the ports stopped working after 13 months from delivery date. I was told by customer service that warranty is only 12 months and only thing they can offer is 30% off for next purchase which I haven't recieved. For that price I'd expect bit more considering I only used it whilst on holiday or to charge drone/gopro batteries which wasn'tthat often. When I commented about this under their post on instagram my comment got deleted! I posted the same review on chargeasap website but apparently they not allowing anything lower they 4 stars to be posted because it's not there.

Supported them on Kickstarter and out of 3 chargers 2 of them died on of them was replaced by warranty worked a year 11 months another one 12 months and 1 year 10 days, so had to just throw it away, infinity cabled are even more awful tip hating like a hell, the new ones with screen killed my expensive laptop, last charger still lasts but I afraid to use it too much… So safe money and don’t buy anything from them, and don’t support any of their ideas on Kickstarter if you don’t want be get conned

Do not buy any products from Chargeasap - it's a scam.

I bought a travel adapter that failed with an electrical fault exposing the 240v terminals. They acknowledged the fault and said they would replace but were “out of stock”. I followed up 2 months later, this is their response:

“We completely understand the urgency of receiving a replacement travel adapter, and we genuinely wish we could fulfill your request right away. After consulting with our management and manufacturing partner, we regret to inform you that the production of the travel adapter for the Zeus 270W has been discontinued. As stated in the FAQs section of our campaign page, replacements for discontinued products cannot be issued.”

Under the Fairtrading they need to issue a replacement or a refund and have refused.

I am extremely disappointed with Chargeasap's customer service and their unwillingness to honor their warranty. I purchased the Zeus 280W charger, which is still under warranty, but it stopped working and started emitting smoke, posing a serious safety hazard.

Despite providing all requested information and patiently waiting for over a month, I have received nothing but vague responses and delays. It is clear that Chargeasap is more interested in selling their products than in supporting their customers when issues arise.

I have been a loyal customer, having purchased multiple units, but this experience has left me feeling ignored and undervalued. I expected a prompt resolution, either through a replacement or a refund, but instead, I have been met with excuses and a lack of commitment to their warranty policy.

I strongly advise potential customers to think twice before purchasing from Chargeasap. Their after-sales support is severely lacking, and they do not stand by their products. Please read the other reviews as this is a consistent trend!!!!

I've been having issues with their Omega charger since when I received it. It's been already 6 months. Their process for exchanges is excruciatingly slow and exhausting and it is clearly aimed at having your (ex) customer drop the ball. While I understand that evidence is needed to justify the replacement of a unit, having me try THREE DIFFERENT CABLES, tips, and still not replacing the charger after sending all types of videos is just RIDICULOUS. Also, they charge you for every replacement item they send you, which I am pretty sure it is illegal in Europe.

Ive used chargeasap SOLEY since they launched their flagship powerbank in 2020. I now have 3 powerbanks and 2 zeus gang plugs. Ive dealt with customer care many times. Im writing this review because I can no longer speak highly of them. Ive accepted semi harsh customer support over the time but the reality is 3 of the 5 devices are broken in one way or another all after 18 months of purchase. Customer care are point blank about their 1 year policy. fair enough. but after spending well of a grand with them and never getting any compassion or support for repeated products (one issue was even a known issue and still nothing) I'm tired of them. I have no idea if there's other options, I went looking just now and then trust pilot came up and so I figured I would write a review. if they products didn't break they would be amazing. As a nomad for 5 years, I cant afford to travel with tech that doesn't do the job. All I needed from support was someone to listen. if they'd have offered me something for my 4 years of loyalty id have likely been a ravign fan for years.

As others mentioned, faulty products and horrible customer support.

I got the OMEGA 200W Charger over the IndieGoGo.
Then fulfilling the pledge took ages I think it was over a year longer than anticipated. But that was during peak Covid so fair enough.

When they finally started shipping the ran out of the colour scheme I had pledged for (the blue one). Also fair enough. I wanted the device for its functionality first and the black one looks nice too.

Also worked very well, for a couple of months. Then it broke.

Had to jump to all kinds of hoops of their utterly horrendous support site that is designed to make it as hard as possible for you to get any kind of support.

The first ticket was opened, they asked questions for clarification. I answered them. No reply. I asked them twice for an update and if there was anything missing.
I never got a reply besides an automated replay that my ticket was closed.

So I opened a second ticket. This time using all the information from the last time what was missing and opened it again.
This time it worked. And I was told that I would get a replacement the moment they were done sending out all the devices that were still on backorder. (this was almost one year after they had started shipping and back then I was among the last people who got their pledge delivered.

That shipping the "open orders" took almost an entire year.
Then I had to pay extra to get my broken charger replaced, which is always great. But they said they would send a little gift as a sign of good will.

So the new charger arrives and the first thing that happens is that the faceplate covering the ports of the charger falls right off the device.
Oh and the cable... after I had to send them an extensive list of all the devices (with video) as proof that the broken charger was really broken was one with an apple connector. There was not one apple device in my list of tested hardware, so I have now a cable I cannot use, adding insult to injury.

So the quality of the product is far below average and their customer support is horrible and as it seems outsourced to some kind of sweatshop...

P.S.
One year later:
I was told by the last mail I received from their support team that I would be contacted once the replacement hardware was ready.
I am still waiting.

I did not answer the message from Chargeasap below this review to see what happens to a "normal" customer and this is the answer...

In case that a representative here reads this I just opened a new case with your support team regarding the request with the number: 50134.
And I would still love to get an adequate replacement.

My Eu-power plug broke after a few month. They told me they would replace it, nothing happened. As I insisted months later they told me that they could not support me and offered me some discount for a new product. Stay away from Chargeasap!

Low quality product. If you're lucky, the product will be faulty in less than a year and you can replace it under warranty. If you're unlucky, it will only last a bit after warranty. I had their omega 100w charger and that failed in less than a year. The offered me the option to swap to the zeus and pay an upgrade which I stupidly did. The zeus lasted a bit over 1 year and have 2 faulty port and the oled screen no longer show the charging watt. The company doesn't stand by their product and support will only offer you some discount to buy a new product. Fool me once, shame on you. Fool me twice, shame on me. I'm not that stupid to spend more $$ with this company. Stay away from this company!
Edit: chargeasap finally agree to replace my failed Zeus as a once off good will gesture, which I appreciate. Because of this, I have updated this review from 1 star to 3.

I bought a Flash Pro Plus in December 2023. In September 2024 the display started to randomly switch on, which killed the battery. I did not have a lot of hope for the warranty, but I was proven wrong. After mailing a video of the problem it was decided I would receive a new unit. This came within 2 weeks. The only downside might be that I had to pay a small amount for shipping, but this they have clearly listed in their terms and conditions, It is also a small amount in comparison with the value of the powerbank. Overall, very good experience!

I would have given it a 0 if I could. So far, this is the only power bank I've ever had fail—despite owning several for over 10 years. Meanwhile, the ChargeASAP ones had minimal use for two years.

Support was useless, trying to trick you with a 30% discount (excluding shipping) for yet another faulty product. I just bought a reliable one from a trusted company starting with U on Amazon for half the price, and I don’t have to worry about faulty or returns. Don’t buy from ChargeASAP—they don’t care about their customers, just your money, and their junk product will end up in the landfill.

Others who backed the project are facing similar or even worse issues, just google chargeasap - you will find the second link from reddit (not allow to post link here)

They lost my first customer service request. I opened another, they found the first in the spam file. I requested a refund or exchange for the products because what I got was useless to me, they ignored my request an closed it again...no customer service at all.

I purchased a product that had an issue with one of the accessories. I immediately called them and asked for their help. After troubleshooting, they agreed that the part was defective and that they would send a replacement. They then said that the part was out of stock and that they would send it to me when they received it. I checked in monthly for 1 year(!) and got the same story. On month 11, they said, "we have the part and will send it!" Great, finally. But it was not true, as it never arrived, and when I reached to check on the status, they said, "the required part is never coming in and you are out of luck." What the heck? I will never buy anything from them again.

Update: They responded to this review asking to help. I forwarded them all the information related to my case and surprise! No response.

I have been waiting for a replacement of a faulty product for more than a year. The company has contacted me offering me a replacement. I paid for the shipping fee but they did not confirm back that they have received the payment. Still waiting for the confirmation that it will be shipped.

Got a Zeus 280W last week and dont know how I ever managed without it! No more juggling plugs or cables when I need to charges multiple devices and super fast charging. Also very portable and comes with all the adapters I need to use when I'm travelling abroad for work - highly recommend this, well worth the money.

I've just bought my 3rd ChargeASAP product after seeing them on Indiegogo. They have really good products, not the cheapest but worth it. I'm an Apple user and i can charge so many devices all at once. i travel a lot and have problems with hotels not having enough sockets in the rooms. This does my MacBook Pro, iPhone, iPad and apple watch all at the same and at super quick speeds (provided you have fast charging cables). Would highly recommend