Charlesplumbingservices Ltd Avis 

*Be aware of the charges*
Ask for a call out charge beforehand.
With a concern we had a leak in the shower we called this company who arrived within a reasonable time.
All he did was to put boiling water down the outlet with dishwasher tablets, a plug unblocker and bleach, all of which I supplied, along with a quick check of the pipes when charging £197 and was here for less than an hour.
Had we paid with a bank card he asked for a further 2% which we declined, and not legal to the best of my knowledge.
I would not recommend this company.

I am extremely unhappy with my experience with EMR Homeserv Ltd.

I contacted this company to repair a leak from my upstairs shower/bath which was leaking through into my downstairs bathroom. The plumber spent approximately an hour or less at my property.

The work carried out was:
- Repairing the existing shower mixer.
- Repairing the existing waste pipe.
- Applying new silicone sealant around the bath.
- Testing for leaks.

No replacement parts were fitted.

I was absolutely shocked when I received a bill for £1,308.46.

What made the experience even worse was that we were repeatedly told that the plumber would not leave until we paid. We felt pressured into paying there and then.

I have since tried to contact the company to challenge these charges and have struggled to get through.

I am sharing my experience because I would hate for someone else to find themselves in the same situation.

Please get a full written quote before allowing any work to begin. I certainly wish I had.

26th October 2026 - called them as we had a leaking value on the boiler. A Dan arrived within an hour. He replaced two corroded valves. As I was talking to him, I noticed water down the wall on the stairs. He switched off the water and said I must have a burst pipe and he doesn’t fix that. I had to pay him £499 for the emergency call out and two valves. My husband had to locate the issue himself, it was a fitting which had come loose. He had to cut a few holes in the walls and ceiling to locate and fix himself. We carpet was ruined and had to be replaced.
We still have 5 radiators downstairs which are not heating up. I called over a handful of times over the following days and had a promise for someone to return my call with a schedule time for someone to come through but no one did. I am having to get another plumber in to fix it.

I got in contact with Charles Plumbing to help me fix the off-peak heating of economy 7 water heater and I was assigned a plumber to come and have a look at it. The plumber said the problem was the immersion and replaced it with a 'new' one which he got from a bag he brought with him.

By the next morning, it became apparent that the problem had not been fixed as I did not have hot water so I called the plumber again who promised to come and fix it the next day.

The next day, he said he could not come and sent another plumber who came to replace the immersion of the top-up heater(mind you, there was no problem with the top-up component of the heater, I didn't know he was replacing the good immersion at the time because I thought the plumber was competent and knew what he was doing). Naturally, the off-peak heating did not work again and I called the plumber again to inform him.

He came the third time and I explained that the problem had not been fixed as my off-peak heating was not working. However, the top-up heating was working fine. The plumber categorically told me that there was nothing like off-peak heating and the two different immersions were supposed to work together and if I wanted the water to be hotter, I should put on both switches but if I didn't want it too hot I should put up only one of them on. I refused this explanation and told him I had been living in the property for about 3 years and that is how it has been working, we basically got into an argument that culminated in him leaving my apartment angrily and calling me crazy for saying I have 2 heating rates; peak and off-peak.

After enduring having to use peak rates for about a week because my off-peak heating wasn't working, I rang the plumber again to see if he would come and fix the problem and the plumber was very rude to me; he basically told me to stop calling him while he was at work, said I was crazy again and told me if I knew so much about heaters, I should fix the problem myself(mind you, he was paid in full). After further phone calls, he gave me a date he would come and fix it but never turned up and stopped picking my calls.

Out of frustration, I reached out to the parent company and laid my complaint to them to which they promised their manager would contact me to sort it out, but never did. Rang the parent company on about 3 different occasions with the same response of the manager would call me but nobody ever reached out to me.

Eventually, we had to cut our losses and reached out to another plumber who came and replaced the same off-peak immersion and my problem was solved. I mentioned to this other plumber that both immersions were recently changed but he said the off-peak immersion looked old and didn't look like a new one but the top-up immersion looked new.

In conclusion; I would advise you to avoid this company because not only do they send fraudulent and incompetent plumbers to come and do their jobs, they collect money for new items but replace it with old ones they probably got from other clients, they are rude and their customer service is the poorest I have ever experienced in my life.

I would give zero stars if I could. AVOID THEM FOR YOUR OWN GOOD!!!!

Needed a plumber last Sunday. A chap called Dam arrived and sorted the relatively simple issue in 15-20min. Charged £385 and refused to leave the house until it was paid into his bank account. I have emailed and called the company on a number of occasions to ask for an itemised invoice to forward to my insurance company as this is part of a larger claim. Each time they have failed to supply me with said invoice. They carried out a simple job but their charges and customer service are awful. I would recommend that anyone considering using them exercise extreme caution. I don’t know if they are a rogue company but I do know that their business methods do a very good job of imitating one.

Overpriced | £600–700
Soon to be aired On RIP OFF BRITAIN, bbc1
This company ripped a pensioner off , charging her £625.20 to fit iners in a toilet cystine , they have several different mobile numbers when you try calling, then hang up on you , to complain, as the quote given , was half to what they had quoted my elderly mother , then charged her double at the payment time , also they accuse you of blackmail, when asking for explanations , and confront , there wrongful charges , avoid this company at all costs

Google is blocking me from leaving a review for this company. Do not use them. They are an umbrella company. I was naive and didn't check the price before arrival. I needed a tap replaced. After he removed the tap the plumber Liviu Balan said it would be £249. He deliberately waited to tell me the price until it was too late to tell him to leave. He said he makes £180 per hour. When I try to leave a Google review it says they are unable to publish at this time

Came quick however they were overpriced would not recommend

Don’t be fooled by the website and positive reviews!….. or the fancy tool bag and head torch. These people are not who they say they are!!
The so called ‘engineer’ (as he called himself) arrived an hour late and it was clear within five minutes that he had very little (if any!) plumbing knowledge whatsoever. I’m no expert but could tell in his ‘consultation’ that he hadn’t a clue what he was talking about.
When he came to leave he asked for £109 call out and consultation fee. In view of the fact he had no van outside (allegedly parked down the road …. hmmm), no ID and very little knowledge I rang the company to check who they’d sent for the job. ‘We’ll get back to you’ 🤷🏼‍♀️…. happened twice even though I said he was standing there waiting his money. Told him I wasn’t paying until I’d checked his credentials. He eventually wrote down bank details and left, saying he’d be back in the morning to fit a new shower ….. providing I’d paid the £109.
The ‘company’ rang back about two hours later asking what I’d previously rung for. I explained and for a third time and they said they’d ring me back. Told them not to bother- I’d arranged for a professional consultation and obviously hadn’t had one and was NOT happy to pay. Told them not to bother sending ‘Ali’ back the next day …… (would he really have tried to install a new shower 😳😱?). I didn’t even need one….. it worked for a few minutes and then the water just stopped but it was clearly down to water supply problems not the shower itself. He wouldn’t go in the loft to look at the water tanks even though the overflow has been leaking onto my patio….. He said that wouldn’t be the problem and “[he’s] the’engineer” ….. yeah, right!!
Thankfully, I haven’t parted with a penny and have no intention of doing so. The company on the phone said ‘we’ll leave it then’….. what reputable company would do that?

Rogue traders, charge almost £1000 to unblock basin and toilet then still didn't fix the issue. Unable to get hold of anyone to explain what exactly had been done, they also are known as EMR Homeserv Ltd

Absolutely shocking traders. Do not use this company. Unable to review as no social media presence which speaks volumes. They do not supply local trade and they are not qualified plumbers they send to you. We had a toilet hanging off our wall after these cowboys came. We’re Out of pocket and out of patience!!!

This company used Google promotion to appear top in a search for an emergency plumber. They directed me to a plumber who was intent on scamming us for as much as they could. He charged us £4,320 for 4 hours work (unauthorised in advance) and insisting on being paid immediately by bank transfer or the plumber would not leave our property. All communications with Charles Plumbing Services have been ignored. They have not even acknowledged any responsibility. A letter before action including all evidence was rejected by the director. They will continue to behave badly until customers stop using them. Be warned!

Charles Plumbing Services Ltd

Sponsored
5.0
(30)
·
Plumber
95+ years in business
Open · Serves Stoke-on-Trent
24/7 emergency services · Local business

Overview

Services

Reviews

Photos
Google review summary
Reviews aren't verified
5
4
3
2
1
5.0
(30)

"… Very patient and done the sink so quick!!!"

"Excellent service for reasonable price."
Rate and review
Share your experience to help others
Reviews
All
speed2
plumbing leak repair2
sink2
Sort by
Most relevant
Newest
Highest rating
Lowest rating
Honey Mohan
3 reviews
Unfortunately, we're not able to publish this content right now.
See details and actions
Not published
Seeing the reviews choose this company to fix a leak under the shower tray. The leak was fixed after giving a quote of 884 pound. Please guys charge reasonably for a 1 hr job and that too not cleaning the waste and drilling my house leaving … More
Liz Bitakaramire
Local Guide·14 reviews·4 photos
3 months ago
Adam came out and replaced the seal on our toilet after water flooded everywhere. He was very knowledgeable and got the job done much faster than expected. Very good service and great job
❤️2
Response from the owner
3 months ago
Thank you ever so much for your splendid 5 star review. It is a real pleasure to know that you were happy with the service from Charles Plumbing Services Ltd. We believe that every customer should be treated with the care, respect and attention they deserve, and we always aim to deliver a standard of workmanship that feels truly above the ordinary.

Your home is important, and so is your peace of mind, which is why we take pride in being punctual, polite, tidy and thorough in everything we do. We are genuinely grateful for your kind words and your trust in us. It was our pleasure to help, and we would be honoured to assist you again whenever you may need us.
Hazel Riley
3 reviews
2 months ago
Excellent service. Called for an emergency and they came quickly. Fix the problem. An overall great service. A pleasure to do business with.
❤️1
Response from the owner
2 months ago
Thank you ever so much for your splendid 5 star review. It is a real pleasure to know that you were happy with the service from Charles Plumbing Services Ltd. We believe that every customer should be treated with the care, respect and attention they deserve, and we always aim to deliver a standard of workmanship that feels truly above the ordinary.

Your home is important, and so is your peace of mind, which is why we take pride in being punctual, polite, tidy and thorough in everything we do. We are genuinely grateful for your kind words and your trust in us. It was our pleasure to help, and we would be honoured to assist you again whenever you may need us.
UK Heritage Railways
3 reviews
3 months ago
Had a blocked bath and basin. Came within the hour. Not an easy job with my piping but both cleared. Very pleased with the result. Great guy did the job.
🙏1
Response from the owner
3 months ago
Thank you ever so much for your splendid 5 star review. It is a real pleasure to know that you were happy with the service from Charles Plumbing Services Ltd. We believe that every customer should be treated with the care, respect and attention they deserve, and we always aim to deliver a standard of workmanship that feels truly above the ordinary.

Your home is important, and so is your peace of mind, which is why we take pride in being punctual, polite, tidy and thorough in everything we do. We are genuinely grateful for your kind words and your trust in us. It was our pleasure to help, and we would be honoured to assist you again whenever you may need us.
Call
Share
Honey Mohan
3 reviews
Unfortunately, we're not able to publish this content right now.
See details and actions
Not published
Seeing the reviews choose this company to fix a leak under the shower tray. The leak was fixed after giving a quote of 884 pound. Please guys charge reasonably for a 1 hr job and that too not cleaning the waste and drilling my house leaving everything for us to sort. Day light robbery is the best phrase for your charge. Now we have to find another plumber to fix a tap in the shower which you closed access. I wouldn't blame your staff as he works for your company. Guys do a business with ethics.
My real experience..and they are not posting negative reviews on their page as I saw my review not published.

They charged nearly £600 to fix a shower mixer tap which seems expensive even for an emergency call out which lasted less than an hour. When asked why the charge was so high, they said it was to be paid by the landlord anyhow. Despite phone calls requesting an invoice over a period of weeks, nothing was forthcoming. It might be worthwhile to get a rough idea of cost before asking them to carry out work.