Charles White Limited Avis 

When the job was raised by the Factors it wasn’t long before electrician came to replace common stair light bulb

Such a pleasure to deal with such cheerful and helpful people. Tracy Convy - take a bow!

Illegal Extortion of residents?

People in our development have been sent letters falsely accusing them of breaching agreement re development rules. These letters indicate each resident has breached this rule and have been charged £14.40 for the letter. This is clear profiteering, charging people, many of whom are elder, by falsely accusing them of breaching rules and making at least £10 profit every time. Worryingly my account was charged on 12/08/24 for a letter that wasn't even printed until 25/09/24, nearly 6 weeks later. This appears to be fraudulent in itself.

Excellent Service. I spoke with Paul Sanders who resolved my problem immediately and without drama. Thank you Paul

Only been dealing with Charles White for a short time but impressed so far. Paul Sanders has been most helpful, answering queries and getting initial matters sorted quickly.

Charles White are great, effective and easy to speak with. Highly recommend.

I have Charles White app on my phone and my I pad I have just been told I can only read site inspections development Documents on PC Laptop so what is the point of having portal if you don’t have PC or Laptop Dorothy Corr

This is my second flat and this is the second time we had Charles White. This is also the second time we changed factor as they take barely any action unless we voice our dissatisfaction at AGMs.
Building insurance is way more expensive that other factor. First time we changed, our insurance went from 350£ to 250£.
I had reported many times that outside doors were degrading because of the weather and no plan was ever offered to repair.
The parking wall is falling. Because it was difficult to find out who the factor was for the building on the other side, one resident was asked to do door to door to find out. Basically, do their job.
Over 12 years we had only 3 or 4 AGM, each requested by the resident.
Even though their staff is friendly, too much talk and not enough action.

We have switched in May with a serious company and now can see the difference in professionalism.
We got monthly report of progress and quarterly call.

Terrible factoring company. Over priced, staff change all the time and poor communication. Avoid

Helped me with my Portal login, I had completely forgotten my username and password. All is now working correctly.

Rachael was extremely helpful & kind in resolving my query. She is very quick to respond which enhances the reputation of the company as a whole.

Really appreciative of Paul Sanders quick and helpful action on a matter I had raised with him. He was friendly and I really felt he had gone above and beyond to help.

Just received a very quick professional response to a query on my account from Rachael Higginson. Thank you for sorting this for me.

Rachael Higginson was very polite, understanding and cooperative in facilitating agreement to a recent issue.
This was much appreciated.

Rachel was extremely helpful and efficient she sorted my issue out within minutes

Their fees are aggressive, a demand for a full years fees and part payment from a legacy company which I had no notice of. Total is £100 in fees and altogether £500 due immediately. I reviewed their forecast, there is around £700 to cut grass a year which is the only requirement of a small estate and it takes £6000 to do it. That makes no sense, the bulk of the money is to hold, you’ll never have this money back if unused. Management companies need regulation, we are charged for services we never signed up to when buying. I’m actually being asked to insure lamp posts now, 10 years after buying my house.. I’ve never heard of this before. NIE own them, why would I pay to insure a lamp post and utilities which are owned by the relevant authorities such as NI water etc?

*** An update
Charles White did nothing in relation to this review, no need for them to say we can’t find your account etc etc. I’ll be in touch on Monday.
My address is to those who have similar experiences. Those who know inherently their invoices are wrong and cannot see any value for what they pay. Those who are paying for escalating charges for items or services which is not in their lease. Those who have not had an AGM yet continued to be billed. Those who are shut down and dismissed when they ask a sensible question. Those who struggle with their poorly designed website and app that do not work on either android or IOS.
Put your view forward, don’t accept excuses like directors signed it off. Apply your fees according to the lease, that is what you signed up for. I’m done insuring lamp posts, obviously as there’s nothing really to insure bar tiny patches of grass and paying for maintenance on areas that I don’t have to. I don’t maintain a road or cut trees in other peoples land or fix their gates. That’s the ridiculousness of how they are, purely greedy for money that never did or will belong to them. They do not own your home.. you do. They don’t pay your mortgage, we are in charge, not them. I’d love to see the back of all management companies, they are all the same.
By the way I see you changed a response to a couple calling out the tech issues for your portal. They are right, it’s useless. The first response was it was their fault, their hardware wasn’t compliant to use your product. Your duty is to provide information in the format suitable for a customer. Don’t dismiss people who seek help, I was disgusted by your initial response. You should have contacted them and got them what they needed.
Positive reviews to change a light bulb, that’s nothing to be proud of. It’s never a pleasure either talking to any of you, it’s depressing and boring, the obvious errors in accounting made me want to Google GCSE maths courses for you. I’ll assume CWL will be offended, good, and CWL will know it’s all true. This is feedback you need, not getting a pat on the back for putting in a lightbulb. I could do your job in one hour on a Monday morning before I start work and do it adhering to compliance of lease, deliver value and most importantly have happy engaged customers.

Rachael Higginson (Client Account Manager) was very helpful & efficient.

Easily managed AGM.

Bit of a mix up with invoices, e mailed Rachael Higginson at the Belfast office and she had it sorted very quickly. Rachael fully explained what had happened and apologised. Fast efficient service, no complaints. Thank you.

Paul Sanders, Head of Client Relationship Management, consistently goes above and beyond. His clear communication, problem-solving skills, and empathetic approach make him an invaluable asset for Charles White. Paul’s positive attitude and quick responsiveness set him apart. Highly recommended!