Hi,
Thank you for your feedback. We’re glad to hear that the product itself was satisfactory, but we’re sorry that the 12-day delivery meant it arrived after you had already left for your trip. We understand how disappointing that must have been, and we’re also sorry if our earlier explanation left you feeling dismissed.
For an item that arrived in satisfactory condition but is no longer needed, our policy provides an authorized return process. Eligible standard items may be returned within 30 calendar days after confirmed delivery. In this situation, return shipping is the customer’s responsibility, but we do not charge a restocking fee.
Please email us at cs@charlylifestyle.com with your order number and mention this Trustpilot review. We would be happy to review the previous conversation, confirm the item’s eligibility, and provide the appropriate return instructions. For your privacy, please do not post your order number publicly.
Kind regards,
Charly Lifestyle Customer Care