Only giving 1 star as can't give -5. Bought an obd2 scanner , they've took the payment and now nothing to show not even an e mail with tracking number. Shocking , police will be involved ,and I'm sure... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My under trousers short pant/ leggings are very effective and good quality, so pleased I ordered them , very good company with good interaction.
I bought a highland cow toy for an Xmas present. It was supposed to be weighted for comfort, and have a removable compartment that could be microwaved to heat up to help soothe cramps. Initially I had... Voir plus
L'entreprise a répondu
Like the previous lady. I ordered the weighted feet highland cow and received the exact same scruffy, small cow which has none of the features advertised. They are completely fraudulent. I have been i... Voir plus
L'entreprise a répondu
1,8
Bas
80 avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great little knife perfect for the job…
Great little knife perfect for the job and great value for the money
6 février 2026
Avis spontané
Only giving 1 star as can't give -5
Only giving 1 star as can't give -5. Bought an obd2 scanner , they've took the payment and now nothing to show not even an e mail with tracking number. Shocking , police will be involved ,and I'm sure I'm not only one who has called cops.
2 février 2026
Avis spontané
Réponse : Charnent
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@charnent.com ). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
Good looking watch, but watch face needs improvement
The watch looks good, but the watch face has sharp edges and the metal band also feels cheap with rough edges and a poor finish. However, the watch is easy to navigate and quite impressive in that regard. The packaging was not as shown in the advertisement. I hope this helps—it's an honest review.
19 janvier 2026
Wrong item sent, not as described but…
Wrong item was sent and not as described, but a refund was issued quickly and without any hassle. Communication was friendly and fast.
7 janvier 2026
Helpful and Efficient Service
The service was both helpful and efficient. Paul listened carefully to my concern, assisted in finding a suitable solution, and offered a fair price for the replacement parts.
7 janvier 2026
This highland cow was a christmas…
This highland cow was a christmas present. For this reason wasnt opened until christmas day due to being vaccum packed. Once opened the cow was just a soft toy no zip opening no heat pad and has a hole in its neck. We are so dissapointed in this item.
25 décembre 2025
Avis spontané
Réponse : Charnent
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@charnent.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
My short pant/ leggings…
My under trousers short pant/ leggings are very effective and good quality, so pleased I ordered them , very good company with good interaction.
13 décembre 2025
Avis spontané
Absolutely awful
Absolutely awful, DO NOT BUY FROM THIS PLACE!!! I ordered 2 highland cows in good faith, they are dreadful cheap tacky replicas, I have had my money stolen by these cowboys. I am in the process of reporting them to the trading standards agency for false advertising.
24 novembre 2025
Avis spontané
Réponse : Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Highland Cow???
I purchased the Highland cow , and was very disappointed, nothing like video or pictures advertising item, not weighted and no pocket to warm it! I paid for the largest highland cow and the normal size and both looked like really bad replicas!! False advertising , waste of money 😒😒
20 novembre 2025
Avis spontané
Réponse : Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Scam, False Advertising Highland Cow
Absolute joke of a company false advertising and utter SCAM.Ordered the highland cow and what i received was a scruffy looking cheap replica of the one advertised totally unfit for purpose not weighted nor heated pad inserted as advertised Trying to get a refund wish me luck
30 octobre 2025
Avis spontané
Réponse : Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
DO NOT BUY FROM THIS COMPANY!!
I bought a highland cow toy for an Xmas present. It was supposed to be weighted for comfort, and have a removable compartment that could be microwaved to heat up to help soothe cramps. Initially I had to complain as nothing had arrived after 3 weeks. Then a fortnight after complaining the toy arrived. It looked nothing like what was advertised, it was not weighted and no heatable compartment. What did arrive was a vague interpretation which looks like its been stitched together in 30sec with no care and attention in some Asian sweatshop..please avoid.
27 octobre 2025
Avis spontané
Réponse : Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Absolute scam
Absolute scam - ordered the highland cow for my daughter as a Xmas stocking gift and have been totally scammed - do not use this company chanent - I can provide photos
31 octobre 2025
Avis spontané
Réponse : Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
WEIGHTED HIGHLAND COW
DO NOT BE TEMPTED... l thought it would've been a great present... BUT THIS COMPANY IS AN ABSOLUTE SCAM.
What eventually turned up after chasing for a tracking number and was told the 1st one sent was stopped at their countries customs was a vacuumed pack solid malting awfully cheap solid stuffed cow. Not soft, cuddly, weighted hooves or zipped side with a heatable pack within.
I immediately emailed complaint, then again and again getting a response of sorry we will refund in full.... but by then l had raised a claim with Paypal as it had not turned up.
Oh they said as Paypal had blocked my account (bulls##t) they were unable to refund me until the claim was closed.
I sent all email contact to Paypal who finally agreed 8n my favour but l had to provide the tracking number of proof of my return.
This company hadnt asked for a return so email and direct messaged them to provide a prepaid UK address returns label.... but nothing.
So l finally rang Paypal and explained this to them and l received an immediate full refund and l could dispose of the absolut rubbish thing they sent.
AVOID AVOID AVOID
UPDATE... Just received an email, no return address or prepaid returns label.. instead telling me not to return until Paypal closes the case... but they had told Paypal in the case l raised that l had to return and provide tracking number first... again
AVOID THIS COMPANY LIKE THE PLAGUE
27 octobre 2025
Avis spontané
Réponse : Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Really I would rate this as zero
Really I would rate this as zero. I would strongly advise against having anything todo with this company
27 octobre 2025
Avis spontané
Réponse : Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
I wouldn't rate it 1 star, -5 star
I wouldn't rate it 1 star, I'd rate minus 5 stars but it doesn't allow me to.
FRAUDULENT COMPANY DO NOT BUY ANYTHING FROM THEM.
They advertise and sell you certain items, but send you something not correct as advertised.
Have tried to get in contact with them and just got ignored, still not heard anything.
Complete joke.
23 octobre 2025
Avis spontané
Réponse : Charnent
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@charnent.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Réponse : Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
SCAM ALERT
SCAM ALERT: I ordered 3 Highland cows (soft toys) for Christmas gifts.
In the online advert they looked super but in reality when they arrived they looked rubbish quality.
I have pics but am unable to post here.
I have contacted the company repeatedly requesting the Returns address without success & they ignore my emails saying they have already replied. Do NOT order from this fraudulent company! The company have now replied & want me to add more information:-
This company only responds once you post a negative review or escalate through PayPal to get a refund. Beware of their unethical business practices. Read the many negative reviews—I wish I had before ordering.
UPDATE: To return this item to Guandong, China would cost £33.80 with necessary tracking requested by Household & Tools, the company’s current name. My initial payment was £52.56. After postage this would mean I would only be getting £18.76 back from my initial outlay. People Be Warned! Shop at peril.
22 octobre 2025
Avis spontané
Réponse : Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
I thought this item was a strong piece…
I thought this item was a strong piece of equipment to exercise with, it is cheap and useless and certainly not worth the money. When I saw this being used on Facebook I thought it would be suitable for me to get rid of my tummy which is what was being shown. When I tried to use it I couldn’t get my feet into it, I was expecting the rubber to be much stronger to enable me to do leg raises and strengthen my tummy muscles.
18 septembre 2025
Avis spontané
Réponse : Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
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