Chatters Hair Salon - West Edmonton Mall Avis 347

TrustScore 4.5 sur 5

4,3

8882 170 Street Northwest, #2099, T5T 3J7 Edmonton, AB, CA


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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had such a great experience at Chatters Hair Salon! I went in for a haircut and color, and I’m so happy with the results—my hair feels fresh, healthy, and the color turned out beautifully. A huge sh... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had an amazing experience at Chatters! Judy is an absolute gem – she’s not only friendly and professional but also an expert at what she does. She took the time to listen to what I wanted and gave m... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am from Nova Scotia and was visiting my daughter in Edmonton and needed my hair trimmed. We were at the West Edmonton Mall and both were able to get an appointment at the same time and have wash and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

After a warm greeting my stylist Svitlana got to work promptly. We determined what color and cut I would like and during the coloring process she provided regular updates on how long the coloring was... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Salon de coiffure
  2. Magasin de produits capillaires

Écrit par l'entreprise

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Coordonnées de contact

  • 8882 170 Street Northwest, #2099, T5T 3J7, Edmonton, AB, Canada

  • +1 780-484-0389

4,3

Excellent

TrustScore 4.5 sur 5

347 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 95 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Noté 4 sur 5 étoiles

Chatters review

LV is wonderful at cutting and styling curly hair

25 juillet 2025
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Réponse de Chatters Hair Salon - West Edmonton Mall

Hello Christine, we appreciate your feedback and are so glad you find our service wonderful at cutting and styling curly hair. See you soon. Thank you.

Noté 1 sur 5 étoiles

If I could have left 0 stars I would…

If I could have left 0 stars I would have I have been to lots of chatters salons in Canada I always use them but this one is with a doubt the worst I have ever been to they was so rude and ignorant the young lady who was doing my hair I asked her very politely if she could dry my roots as they was soaked wet even tho she had apparently finished that section of wot was supposed to be a bouncy blow dry it was straight and flat and when I asked she got so mad didn't want to finish it her boss was trying to talk her in to doing it I ended up having to dry my own hair even the boss was very rude and unprofessional
She was a young maybe asian/Chinese? Girl they made me feel very uncomfortable I wouldn't recommend going there !!

24 octobre 2025
Avis spontané
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Réponse de Chatters Hair Salon - West Edmonton Mall

Please feel free to contact us at customerservice@chatters.ca if you would like to discuss this further.

Noté 5 sur 5 étoiles

I am from Nova Scotia and was visiting…

I am from Nova Scotia and was visiting my daughter in Edmonton and needed my hair trimmed. We were at the West Edmonton Mall and both were able to get an appointment at the same time and have wash and cut. It felt good to get looked after in a timely manner and the lady who did my hair massaged the conditioner in and it felt really good after the long plane ride.

8 octobre 2025
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Réponse de Chatters Hair Salon - West Edmonton Mall

Hey Eleanor! We're happy to hear you and your daughter were accommodated with timely appointments! It's wonderful that you enjoyed the conditioning massage after your flight. We appreciate you sharing your experience. Thank you.

Noté 1 sur 5 étoiles

Dissapointed

I specifically told the lady i want to be able to still ponytail my hair after the haircut. She just kept chopping it off til it was so short, I can't ponytail it.as i walkedout of the salon, i noticed that she also cut my necklace while my cutting hair. Very dissapointed... just didnt have the time to argue or make a complain.

4 octobre 2025
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Réponse de Chatters Hair Salon - West Edmonton Mall

We're so sorry your haircut wasn't what you wanted and that your necklace was damaged. We appreciate you bringing this to our attention. We'll review this situation to prevent similar issues in the future.

Noté 2 sur 5 étoiles

Bad trim

I have long hair, and my cut is now crooked. The stylist didn’t offer a mirror to view the back when finished, but when I looked later in the evening I noticed how misshapen it is. One side is shorter and rounded, and the other side is longer and squared off. Won’t be back.

28 septembre 2025
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Réponse de Chatters Hair Salon - West Edmonton Mall

We appreciate you taking the time to share your experience. We're sorry your haircut was uneven and didn't meet your expectations. We'll review this feedback to improve our service.

Noté 1 sur 5 étoiles

Got Charged more than Promised

I asked how much my haircut would cost repeatedly before I sat in the chair and they said it would be $30 but charged me $50 because something was going wrong with their system but they should've let me know before getting the haircut. Also, I wanted to get a light trim and the bottom of my hair and touch up my bangs. On the website I couldn't find the "trim my ends" so I booked a hair consultation + bangs cut so I would have enough time to get a trim and my bangs. I was later called to know that the hair stylist I booked called in sick and they rescheduled me and took out my hair consultation and only said my appointment consisted of a bangs cut which did not leave me with enough time and forced me to get my hair done by a stylist who was supposed to be on her lunch break. The woman messed up on my bangs and I can't help but think she was trying to finish my haircut fast so she could go on her lunch and in the midst of that my bangs turned out uneven which I noticed when I got home. The staff was uncordinated and didn't stand on the agreed price. Any other Chatters is fine except the WEM location one.

1 octobre 2025
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Réponse de Chatters Hair Salon - West Edmonton Mall

We appreciate you taking the time to share your experience. We're sorry to hear about the price discrepancy, the scheduling issues, and the uneven bangs. We'll review our communication and booking procedures to ensure a more consistent experience.

Noté 5 sur 5 étoiles

I am ugly at times and she made me…

I am ugly at times and she made me beautiful , thank you.

29 septembre 2025
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Réponse de Chatters Hair Salon - West Edmonton Mall

Hi Greg,

We are so happy to hear that you felt beautiful. It means a lot to us that we could provide that for you. Thank you for your kind words.

Noté 5 sur 5 étoiles

First blow out

Great service

16 septembre 2025
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Réponse de Chatters Hair Salon - West Edmonton Mall

Hi Lori,

Thank you for taking time doing a review and we are glad you're happy with Lana's service. See you on your next appointment

Noté 1 sur 5 étoiles

The lady cutting my 5 year olds hair…

The lady cutting my 5 year olds hair had no patience. The only words she spoke to my daughter were “keep still”

This was not a good experience for my daughter who was excited to have her hair done, and sad after the appointment. And she sat pretty still for a 5 year old. This lady seemed miserable.

17 septembre 2025
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Réponse de Chatters Hair Salon - West Edmonton Mall

We're sorry your daughter's experience wasn't positive. We appreciate you bringing this to our attention. We will address this internally to ensure a better experience for all our young clients in the future.

Noté 5 sur 5 étoiles

Amazing haircut and color services!

I had such a great experience at Chatters Hair Salon! I went in for a haircut and color, and I’m so happy with the results—my hair feels fresh, healthy, and the color turned out beautifully. A huge shoutout to Mylen for her amazing work! She was so friendly, professional, and really took the time to make sure I was comfortable and happy with everything. I truly appreciate her attention to detail and the care she put into the whole service. Highly recommend Chatters, and especially Mylen, if you’re looking for a stylist who goes above and beyond!

17 septembre 2025
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Réponse de Chatters Hair Salon - West Edmonton Mall

Hello, Gutierrez, we're happy to hear that you had such a great experience at our salon! It's wonderful that you love your colour service with Mylen and you found your hair fresh, healthy and beautiful. We appreciate your kind words regarding the service you received. We look forward to seeing you again!

Noté 1 sur 5 étoiles

Hair

Very bad hair cut

18 septembre 2025
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Réponse de Chatters Hair Salon - West Edmonton Mall

Hi Jagpreet,

We regret that your haircut did not meet expectations. We value your feedback and will review our services.

Noté 5 sur 5 étoiles

Elvie is amazing at what he does

Elvie is amazing at what he does. Very thorough. Love my hair.

16 septembre 2025
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Réponse de Chatters Hair Salon - West Edmonton Mall

We're glad you enjoyed your experience and that you love your hair. We appreciate you taking the time to leave this wonderful feedback. See you on your next appointment

Noté 5 sur 5 étoiles

Ofelia is a great hair stylist

Ofelia is a great hair stylist. My daughter is so happy with her new haircut. Highly recommended..

20 septembre 2025
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Réponse de Chatters Hair Salon - West Edmonton Mall

Hi Shema, we're so happy to hear that your daughter is happy with her new haircut with Ofelia! We appreciate your high recommendation of our salon and stylist. Looking forward to see you soon....

Noté 2 sur 5 étoiles

My hairdresser had poor English…

My hairdresser had poor English couldn’t explain to her what I wanted

13 septembre 2025
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Réponse de Chatters Hair Salon - West Edmonton Mall

Hello Michelle,

We regret that the language barrier affected your experience. We'll work to improve communication. Thanks for your feedback.

Noté 5 sur 5 étoiles

My hairdresser took the time to listen…

My hairdresser took the time to listen to what I wanted. Very knowledgeable about hair. Great experience. Will definitely go back.

13 septembre 2025
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Réponse de Chatters Hair Salon - West Edmonton Mall

Hello Tricia, we're happy to hear that our hairdresser listened to your needs and shared their knowledge. We appreciate your feedback and look forward to seeing you again!

Noté 5 sur 5 étoiles

The style!

Love love LOVE how the style and colour came out! My hairdresser definitely has all my compliments!!

18 septembre 2025
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Réponse de Chatters Hair Salon - West Edmonton Mall

Hi Eden, we're so happy to hear that you love the style and colour! It sounds like you had a wonderful experience with our senior stylist LV, and we truly appreciate your compliments. Looking forward to see you soon.

Noté 4 sur 5 étoiles

My hair stylist was very professional…

My hair stylist was very professional and very well done my hair. I was happy with the hair cut.

12 septembre 2025
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Réponse de Chatters Hair Salon - West Edmonton Mall

We're happy to hear that you were pleased with your haircut and the professionalism of Ofelia! Thank you for your positive feedback; we appreciate it! See you on your next appointment

Noté 5 sur 5 étoiles

Already made next appt

My stylist Lana was great. Already made another appt with her

15 septembre 2025
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Réponse de Chatters Hair Salon - West Edmonton Mall

Hello,

Thank you so much for that very nice comment. Lana is an exceptional stylist who has been a stylist for over 40 years and takes pride of her service. We look forward on your next appointment. Cheers

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