Purchased a designer radiator from chelsea supplies what can i say item delivered on time and even phoned when he was on way Radiator is better in real life than the picture easy to fit Only prob... Voir plus
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Have used Chelsea supplies for a few of my projects and they've never let me down. Very simple to order and even added some accessories onto original order that I'd forgotten. Great delivery service... Voir plus
Suuuuper positive about this log cabin. The only thing that stopped me from allocating the full 5 starts was the lack of guidance for building the cabin's windows, youtube videos only have the ones... Voir plus
Absolutely top class level of service. Keen pricing, seamless delivery, what more can you want? If I could give six stars out of five I wouldn’t hesitate. Many thanks.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de radiateurs
- aussi dans
- Fourisseur de construction de jardin
- Magasin d'articles pour l'aménagement paysager
- Magasin de matériel pour clôtures
- Magasin de rénovation
Écrit par l'entreprise
Chelsea Supplies offers a wide range of Designer Radiators, Composite Fencing, Composite Decking and associated accessories. All our products come with a 20 Year Guarantee. We Guarantee to beat any like for-like item’s price. Delivering high-quality products at Unbeatable Prices. With fast UK delivery and trusted customer service, we make it easy to find the perfect solution for your home.
Coordonnées de contact
Bridgeman Court, BL2 1DZ, Bolton, Royaume-Uni
- 0330 995 1988
- sales@chelseasupplies.com
- chelseasupplies.com
September Sale: Save Up To 50%
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
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Good experience good company
One came damaged but corrected reasonably quick, good quality and good company
19 août 2026
Réponse de Chelsea Supplies
Hi Eddie,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
It was excellent experience buying from…
It was excellent experience buying from chelsea suppliers vertical radiators great price and great products
Good all round
26 août 2026
Avis spontané
Réponse de Chelsea Supplies
Dear Mohammed,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Very easy to order and extremely prompt…
Very easy to order and extremely prompt with the delivery
Delivery driver was very polite and friendly
19 août 2026
Réponse de Chelsea Supplies
Hi Michael,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Absolutely appalling!!
Absolutely appalling!!!
Ordered last Wednesday and was told at check out 4 days for delivery. Received a text Friday to say delivery would be Monday 24th Aug at 17:25. Stayed in to wait for the delivery because I needed it urgently. Nothing was delivered, called today and was told someone would call back and never did. Now received an email to say the radiator is out of stock. They had no intention of delivering yesterday so why send a text to say it was going to be. Absolutely awful service and will not use again. Waiting for my refund so I can order another from a proper business…
25 août 2026
Avis spontané
Réponse de Chelsea Supplies
Hi Donna,
Thank you for taking the time to share your feedback. We’re sorry for any misunderstanding regarding your order and the expected delivery timeframe.
The item you originally ordered was listed as a pre-order product, which means it had a longer lead time than our standard delivery timeframe of 1–4 working days. As the item was a pre-order, the delivery had not yet been booked in when you contacted us.
We completely understand that the estimated timeframe may have caused some confusion. However, when you contacted us to request a refund as you were unable to wait for the stock to become available, we processed this for you on the same day.
We appreciate your feedback and always aim to ensure our delivery timeframes and pre-order information are as clear as possible for our customers.
Kind regards,
Chelsea Supplies
Réponse de Chelsea Supplies
Hi Diane,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
All delivered on time excellent quality
18 août 2026
Réponse de Chelsea Supplies
Dear Jason,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Réponse de Chelsea Supplies
Dear william,
Thank you so much for your wonderful 4‑star review. We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you were happy with the delivery and costs.
If there’s ever anything else you need, please feel free to reach out our team will always be happy to help.
Kindest regards,
Chelsea Supplies
excellent product and fast delivery
excellent product and fast delivery, kept us informed from order to delivery.
17 août 2026
Réponse de Chelsea Supplies
Hi David,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Réponse de Chelsea Supplies
Hi Stephen,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Very competitive price- cheaper than my…
Very competitive price- cheaper than my plumber could get at trade, easy ordering. Delivery an hour early but driver rang to check with me- he was polite friendly and super helpful
24 août 2026
Avis spontané
Réponse de Chelsea Supplies
Hi,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Very good thank you
3 août 2026
Réponse de Chelsea Supplies
Hi John,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Good quality
Ordered composite fencing.
The product was exactly as described.
Good quality. Very happy with it.
Fast delivery too
17 août 2026
Réponse de Chelsea Supplies
Hi,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Chelsea Supplies Worst Customer Service Team
Chelsea Supplies – Order Ref WEB68115
My delivery was scheduled for 19/08/2026 at 7:20 PM, yet the driver arrived over 1.5 hours early and could not wait. The item is a 1600×400cm radiator, which cannot be left safely, especially in Croydon where theft is common.I later received an email on 21st August at 3:34 PM scheduling delivery for 24th August at 3:30 PM, a time I had already explained I am not available due to work commitments. I requested 1st September, when I have booked leave, or another late slot. Instead, I was told I only get “two attempts” and would have to pay £70, despite the first failed delivery being their error, not mine.The responses since have been dismissive, repetitive, and lacking any empathy. Good customer service is shown when things go wrong — by working with the customer to find a reasonable solution. Chelsea Supplies has not done this.This has been one of the poorest customer service experiences I’ve had. If a company fails to honour an agreed delivery time, they should accommodate the customer’s availability rather than shifting the responsibility back onto them.
21 août 2026
Avis spontané
Réponse de Chelsea Supplies
Hi Claudia,
Thank you for contacting us.
Delivery time slots are provided approximately 24 hours before a delivery attempt, and we advise customers to allow a one-hour window around the allocated time to account for any unforeseen delays on the road network.
As the original delivery attempt was unsuccessful, a new delivery would then need to be arranged. Our standard delivery timeframe is 1–4 working days, between 9am and 7pm, depending on the delivery location. You also advised us that you were unavailable for the rearranged delivery.
Following this, an enquiry was made regarding a special delivery via a third-party courier. As this is a separate courier service, it incurs an additional cost, which was subsequently provided to you.
To clarify, this charge was not for rearranging a standard delivery with our own delivery vehicles. We do not charge a fee for rearranging a standard delivery. The quoted fee related specifically to the requested third-party courier service.
Your delivery is currently being rearranged within our delivery timeframe.
Thank you
Chelsea supplies
Great Service
Great Service, radiator ordered on Thursday and delivered on Monday. Brilliant communication, text updates and a call 1 hour before delivery. Pleasant, polite and friendly driver. All on top of an excellent price. Would highly recommend this company.
14 août 2026
Réponse de Chelsea Supplies
Hi Jacky,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Great radiator and excellent service
Great radiator and excellent service. Thank you
18 août 2026
Avis spontané
Réponse de Chelsea Supplies
Hi paul,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Good service
It was easy to order the anthracite radiator on the website. Fair price, regular update and fast delivery. The radiator has not been installed yet, but it looks nice. 😊
17 août 2026
Avis spontané
Réponse de Chelsea Supplies
Hi Maral,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Still waiting for my samples
Still waiting for my samples, free composite fence samples so not overly concerned that they didn’t arrive, just wouldn’t use again
29 juillet 2026
Réponse de Chelsea Supplies
Hi,
Thank you for taking the time to share your experience and provide your feedback. We really appreciate it, and your comments are important to us.
Our sample packs are sent via Royal Mail’s 24-hour tracked service. Having reviewed our correspondence, we’re unable to locate any previous contact from you regarding the sample pack not being received.
However, we appreciate the inconvenience this has caused and we will arrange for a replacement sample pack to be sent out to you.
We apologise for any inconvenience caused and hope the replacement reaches you promptly. Should you have any further questions or require assistance, please don’t hesitate to contact our team.
Kind regards,
Chelsea Supplies
The online ad stated delivery in up to…
The online ad stated delivery in up to 4 working days, when i ordered almost £600 worth of goods, i was told they'd take 3 weeks to arrive.
2 1/2 weeks later, I'm still waiting.
Ad not accurate and cant judge quality yet.
12 août 2026
Réponse de Chelsea Supplies
Hi Andy,
We’re sorry for the confusion and completely understand your frustration.
The items included in your order were clearly listed as pre-order products prior to being added to the basket. As pre-order items have a longer lead time than our standard delivery timeframe of up to four working days, you were advised that delivery would take longer.
At present, your order remains within the advised pre-order timeframe, and our team is working to have your items dispatched and delivered as soon as possible.
We appreciate your patience and understanding in the meantime.
Thank you
Chelsea Supplies
Actual product is fine but thay…
Actual product is fine but thay advertised free delivery
That is not true I was charged £15
Delivery driver just dumped radiator and legs 60ft from my house
I explained i have arthritis in both arms and hands and would struggle to move it
He just got in his van and left
Needed anthracite valves and pipe covers but ordered elsewhere solely because of this
Unfortunately got to say I won't use again
10 août 2026
Réponse de Chelsea Supplies
Hi Gary,
Thank you for reaching out and for taking the time to leave your feedback.
We’re sorry to hear that you were disappointed with your delivery experience. We would like to clarify a couple of points regarding our delivery service.
Delivery is free on orders over £700, as stated on the homepage of our website. Our standard delivery service is to the ground floor rather than kerbside delivery. If you are unable to be present to accept the delivery, you can also request for the order to be left in a suitable safe place, where possible.
We appreciate you sharing your experience with us. Your feedback is important, and we will ensure your comments are passed to the relevant team for review.
Should you have any further questions or require any assistance, please don’t hesitate to contact our team, who will be happy to help.
Kind regards,
Chelsea Supplies
Brilliant radiators
Brilliant radiators, Brilliant prices, Brilliant delivery! Was slightly nervous as the prices seemed to good to be true but all is good and the radiators are here and look great!
10 août 2026
Réponse de Chelsea Supplies
Hi Alan,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
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