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Lisez les avis des autres

Noté 5 sur 5 étoiles

Top tier company. 2 packages recently took less than a week to arrive in the US. Customer service above and beyond. I recently ordered a chemical that was not what I expected. Totally my fault, yet... Voir plus

Noté 5 sur 5 étoiles

Quick shipping, standard or xpress-post to US. IF you receive your order, they're responsive, MSDS sheets, Not for Human Consumption, but I think there mail is being watched or address was burne... Voir plus

Noté 5 sur 5 étoiles

Chemlogix is hands down my favorite vendor , I have placed well over 20 orders and have received every one in usa. I wouldn't waste money on tracking even if I could, as I know I will always get my or... Voir plus

Noté 5 sur 5 étoiles

Have Order delay for 2 weeks Gave 100%, tried reching Chemlogix costumer service. Sent mail to all email accounts. Previous order was incorrectly labeled and assembled. Now, have to... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

55 avis

5 étoiles
4 étoiles
3 étoiles
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1 étoile

Aucun historique récent de demande d’avis

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4,8

Tous les avis

(55)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great source for research chemicals!

Fantastic ordering process all around. It does take some effort to get approved to place an order for research purposes, but it is definitely worth the hassle. This is a legitimate and trustworthy source. Untracked shipping took about 10 days from Canada to the US.

1 mai 2020
Avis spontané
Noté 1 sur 5 étoiles

CHEMLOGIX

I tried to give these guys the benefit of the doubt. I have already spent over 350 in orders trying to get ANYTHING AT ALL from this company. The first order was shy of 100usd. It never came in, but I was told if I wanted to ensure I received what I paid for, I should buy the tracking option (already a red flag, I think my product should come in regardless of what shipping option I chose, especially over 100 usd). Sk I decided to go for it with some of the good reviews I'd read. I placed a tracked order totalling over 250 usd. Guess what? It's been almost 2 months and absolutely nothing. Last update is that my package was being inspected by customs (keep in mind the companies I'd bought from before NEVER had an issue being inspected because they were extremely stealthy). Now I'm allowed a reship after 2 MONTHS and orders totalling over 350 usd. I've asked to get a reshipment, yet I've had no response to my inquiry. The only thing I did find out was that regardless of the transaction I initially made, saying that if I did not receive my tracked package, another tracked package would be shipped after 2 MONTHS, I would only be receiving a standard snail mail reshipment due to Covid 19, even though my initial purchase back in February ensured another tracked package if I were to not receive the initial shipment. I've spent money to get nothing in return from Chemlogix, and I urge others not to waste time, money, and effort in trying to get anything from this company. Yes, they responded to my rating, but they havent responded to the reshipment besides the fact that they would, if anything, not fulfill the agreement of another tracked shipment to me after waiting 2 months. Horrible, misleading customer service. This company should be ashamed of its practices.

5 avril 2020
Avis spontané
Logo de Chemlogix

Réponse de Chemlogix

I'm currently looking into this. I believe that the client's inquiry was handled within 24 hours and he does qualify for a reship. I'm currently investigating the possibility that earlier attempts at communication was missed by our CS team.

UPDATE: We were Infact about 24 hours behind on some customer service inquiries due to the volume of shipping related inquiries. I do apologize for that.

Noté 5 sur 5 étoiles

HIgh Quality products

HIgh Quality products, Quick shipping, Excellent customer Care and expedient reply to inquiries.

Chemlogix comes highly recommended from me.

10 décembre 2019
Avis spontané
Noté 5 sur 5 étoiles

Professional Lab

Excellent quality, top notch customer service and fast delivery.
I highly recommend !

3 décembre 2019
Avis spontané
Noté 5 sur 5 étoiles

Ordered 4 times so far

I have used chemlogix four times. Never had an issue besides Purolator losing a package for a month. Bags are always overweight. Prices seem reasonable. Good customer service.

18 juillet 2019
Avis spontané

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