Chepstow Trade Centre Ltd Avis 

196
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We visited last week after seeing a few cars online, and from the moment we arrived Mark was super friendly, helpful and welcoming. He even let us view a car that had literally just arrived and was st... Voir plus

Noté 5 sur 5 étoiles

I would wholeheartedly recommend Mark and his team. From the first point of contact on the phone , Mark was so friendly and helpful, he really took the time to listen to what I was looking for. It... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Friendly staff, and quick response, not pushy at all. deposit put down on the Wednesday collected cat Friday. Engine management light came on as soon as I turned it on; however was in touch with th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had the best experience I’ve ever had with Mark while looking for a new car. Lots of choice and no pushy salesman tactics. I would absolutely recommend going to Chepstow Trade Centre, you won’t be dis... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Concessionnaire automobile
  2. Service de transport
  3. Vendeur de voitures d'occasion

Écrit par l'entreprise

Welcome to Chepstow Trade Centre Limited Here at Chepstow Trade Centre Limited we strive for quality, service and reliability to ensure all of our customers will not only receive a great experience but have total reassurance when buying a new car. Clarity is at the forefront of our minds that will ensure great communication from the start along with great aftersales care that is paramount to any purchase. We believe any business is built on repeat custom that demands a seamless process with a great buying experience from the start, which will then build confident strong relationships with our existing and future customers moving forward. Chepstow Trade Centre Limited are based on the Boxer Trading Estate, On Ponthir Road Caerleon. And are easily accessible from all areas of Usk, Cwmbran, Newport, Pontypool, Cardiff, and the surrounding areas.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

196 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,9

Tous les avis

(196)

72 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great company

Every member of staff were a pleasure to deal with and very helpful. We're delighted with the car, and the few trivial issues were dealt with efficiently.would definitely use this company again.

19 février 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Neil, It was lovely to me you and your wife. We are glad you picked us to purchase your new car as you are local also. Regards Tim director.

Noté 5 sur 5 étoiles

Corsa

I recently purchased a Corsa for my partner as her first starter car. It was in good condition for its age. It came with a 12mths MOT, set at a reasonable and fair price. Just what I/we wanted. I found the proprietor, Tim, to be friendly, polite and chatty while not being too pushy. I would highly recommend Chepstow Trade Centre and will use them again in the future.

7 février 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Mark, Thank you for your kind words goes along way in this line of buisness so thank you for taking the time to write this review. We here at CTC wish you all the best moving forward and hope to see you again in the future Regards Tim Director.

Noté 5 sur 5 étoiles

An excellent experience

Approachable, knowledgeable, helpful & efficient. Rob was very kind & patient with an OAP ! The Citroen C1 was immaculate when I picked it up, complete with a new MOT & service. My 16-year old car was taken in part exchange despite not being in great condition.All the paperwork was dealt with including DVLA notifications & taxation. Rob made the experience very much easier than I had anticipated. Could thoroughly recommend him.

1 février 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Chloe, Thank you for this review it all really helps people see what we are about before buying a car from us. We here at CTC wish you all the best and we hope you enjoy your new car regards Tim director.

Noté 5 sur 5 étoiles

We just purchased a car from them

We just purchased a car from them. Rob was very helpful and made sure that everything was sorted before handing us the car. Great service, thank you.

29 janvier 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Ajay, Thank you for your kind words really does mean alot. That being said I would like to thank you for your buisness and coming to CTC to purchase your car and we wish you all the best for 2025 Regards Tim director.

Noté 5 sur 5 étoiles

I recently purchased a Citroën from…


I recently purchased a Citroën from Chepstow Trade Centre Ltd, and I had a great experience. When I first rang to enquire about the car, Rob was very helpful and gave me all the information I needed. He invited me to come and take a look, and when my boyfriend and I arrived, there was absolutely no pressure. Rob handed me the keys and let us take our time, which I really appreciated as it made me feel comfortable.
The car was in pristine condition, and Rob was excellent in handling the sale and going through finance options. They even gave the car a fresh MOT and service before purchase, replacing a tyre at no extra cost! Overall, the service was fantastic, and I’d highly recommend Chepstow Trade Centre Ltd for anyone looking for a smooth and stress-free car buying experience!

23 janvier 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Miss Watkins, Thank you for this review and I'm happy you are happy with the service we have provided you with. I would just like to thank you again for coming to us to purchase your new car. Regards Tim director.

Noté 5 sur 5 étoiles

Great service

Just bought a car from Chepstow trade centre. Rob was very helpfull and went out of his way. To make sure everything was in order ready for us when we went to collect it. Thank you Rob &team.

18 janvier 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Mr Aber, Thank you for this review it all really does help us more than you know so thank you for taking the time to write this for us. We are happy that your happy with the service we have provided here at CTC and we wish you all the best moving forward for 2025 regards Tim director.

Noté 5 sur 5 étoiles

Bought my family car today

Bought my family car today! Would highly recommend Chepstow trades garage I’ve had a few cars and by far this garage was the best around! Rob who dealt with myself and my husband was absolutely amazing and talked regularly on the phone with the progress of our car! Thank you so so much rob 10/10 all around 👏🏻

10 janvier 2025
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Réponse de Chepstow Trade Centre Ltd

Thank you Cara for this review really means alot. We wish you all the best for 2025 and we will see you again Regards Tim director.

Noté 5 sur 5 étoiles

Exceptional service

Exceptional service! The staff is outstanding—responsive, efficient, and incredibly helpful. Everything was handled promptly and with great care. Truly a top-notch experience!

3 janvier 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Calum, We are happy that you are a happy customer and thank you for this review as it really helps us more than you know in this line of work, Reviews mean alot to us so thank you again for taking the time to write this review. Regards Tim director.

Noté 5 sur 5 étoiles

Well impressed

many thanks to everyone at CTC friendly and helpful, nothing was too much trouble, cracking price as well

2 janvier 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Louis, Thank you so much for this review it realy does help more than you know. We are happy that your happy with the service we have provided you with here at CTC Regards Tim director.

Noté 4 sur 5 étoiles

Bought a 320d from Chepstow Trade…

Bought a 320d from Chepstow Trade Centre from their site in Ponthir. Delt witth Rob who was decent in the sale and not pushy at all. There was an issue after purchasing the car and realised that an optional extra that was advertised wasn't actually on the car. Between Rob and Mark they were fair and gave me a refund for this as a good will gesture. Couldn't say fairer than that. They gave me the time and even with the issue Rob didn't hurry me and was happy spending the time to resolve the issue. Fair, reasonable, slightly overpriced in all honesty but I was happy paying for what I did. Overall, a fairly good experience. Just make sure you do your homework and know exactly what your buying, just like buying from anyone.

18 décembre 2024
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Réponse de Chepstow Trade Centre Ltd

Thank you Chris for this review, I'm glad your happy with the service that was provided from us here at CTC. We wish you all the best for 2025 and hope you have a fantastic christmas and a great new year. Regards Tim director.

Noté 5 sur 5 étoiles

Fantastic service! Love my car!!

Picked up my new car today and I can’t thank Mark and Rob enough for all their help. Fantastic service, friendly, no pressure sales! Would highly recommend.

6 décembre 2024
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Réponse de Chepstow Trade Centre Ltd

Hi Joanne, Thank you for this review really does mean alot. Regards Tim director.

Noté 1 sur 5 étoiles

Avoid them, & if u can't don't take the warranty they sell.

At 1st I did give these guys a good rating, HOWEVER. since then, which has been around 3 months, the supposedly fault free car they sold me has turned into anything but & the report I've now have had done on the car shows they deliberately removed codes from ECU while not fixing the issue then said nothing to me on purchase, when this issue 1st happened they simply said not our problem its now with warranty company, & it turns out their not worth a penny of anyone's money because all they do is look for reasons why they won't accept a claim even though this IS covered according to the paperwork. & guess who's left picking every bill now. I simply won't buy a car from them again & if u do, get the car checked independently whatever they tell u & whatever u do, don't waste your money on their extended warranty, because it will be wasted sadly. They seem like nice people there, turns out they're just like most dealers out there, can't believe a word they tell u,best to avoid them if u can.

27 novembre 2024
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Réponse de Chepstow Trade Centre Ltd

Hi Vaughan, Thank you for your visit to Chepstow trade centre, Just to touch base with this edited review. You requested to take the car as it was and a heavy discount to boot for that matter. Then you edited this review to be a 1* after leaving us a 5* when you purchased it. Also I would like to touch base on another matter you have never rang us since you left in regards to any issues at all which I can prove as all calls are recorded. And we have never had any codes deleted out of any cars in the 10 years we have been in buisness. But if you would like to get in touch or even pop in as your only round the corner your more than welcome to do so Regards Tim director.

Noté 5 sur 5 étoiles

Had been looking for a first car for my…

Had been looking for a first car for my Son for months and came here on the basis of having read positive reviews. Well they weren’t wrong! Straightforward but friendly guys here who sold us a cracking car at a reasonable price and kept to their word with service/MOT/extended warranty. Car was spotless when we collected it and the valet they did was top notch. Had to call up last week re a piece of paperwork and they were still nothing but polite and helpful which further instilled confidence in our purchase. If you’re looking for a car then I wouldn’t hesitate to come here, we’ll be back in about two years for teenager no 2! Thanks guys.

24 octobre 2024
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Réponse de Chepstow Trade Centre Ltd

Hi Natalie, Thank you very much for this review means alot for other people to see what we are about. Regards Tim Director.

Noté 5 sur 5 étoiles

Great service and good prices

Great service from all the guys there. Good customer service, clear and precise information and good communication. Had a new MOT and valet for my new car. Will definitely recommend to others. Thanks guys

19 novembre 2024
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Réponse de Chepstow Trade Centre Ltd

Good morning Kate, Thank you so much for this review really does help more than you know. We are glad your happy with your new car and wish you all the best for 2025 Regards Tim Director.

Noté 5 sur 5 étoiles

Very helpful and friendly staff

23 octobre 2024
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Réponse de Chepstow Trade Centre Ltd

Hi Sasha, Thank you for your review goes along way for us these do we wish you all the best moving forward. Regards Tim.

Noté 5 sur 5 étoiles

Great Service

Great Service. Would highly recommend purchasing a vehicle from Chepstow Trade Centre Ltd!

16 octobre 2024
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Réponse de Chepstow Trade Centre Ltd

Hi Michael, Thank you for taking the time for the review mean's alot. I hope your wife liked her new car and you enjoyed your bottle of prosecco in piece over the weekend. We here at CTC wish you all the best regards Tim.

Noté 2 sur 5 étoiles

Brought a car from em had issues with…

Brought a car from em had issues with the car from day one took over a month to get it all done and when I got my car back I had a old newspaper left in the the passenger door and the boot and parcel shelf was dirty where someone had been using my car and it was supposed to be valeted

10 octobre 2024
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Réponse de Chepstow Trade Centre Ltd

Hi Leonard, I am so sorry to hear you feel this way, the car was valeted for you on return however we delivered the car to a garage nearer to yourself to save you time and travel and this would of have to be driven ( it was a wet day). The delay in geting the car back to you was down to main dealer parts that beyond are control was delivered to us incorrectly, We have acted as quick as possible on the return of your car for you, As for the courtesy car that you have had over the past few weeks which was taxed and insured for you looks as though it has been driven through a rally course and the interior is no better with lots and lots of dog hair inside, please except our apologies for the delay Tim director.

Noté 2 sur 5 étoiles

Emailed about fiance and then emailed…

Emailed about fiance and then emailed again would of been nice to get a email back even if it said your not eligible for it bit nothing bit rude really and no actually don't lie I have not been to see you and you have not told me you couldn't get it so don't lie about it iv been to your shop once about half a year ago to look around and you haven't text my phone last email I had from you was say about valeting which clearly was meant for someone else so like I say don't lie

8 septembre 2024
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Réponse de Chepstow Trade Centre Ltd

Hi John, Sorry you feel this way but we have responded to you via email and text. Also you came to site on saturday and we told you then also that we can't get you finance and we are very sorry about this but we can't be held accountable for the finance team's approvals. Regards Tim Director.

Noté 5 sur 5 étoiles

Recently bought a car with Chepstow…

Recently bought a car with Chepstow Trade Centre, saw they had good reviews and they didn’t disappoint. Rob was really helpful and everything was straightforward with a service and MOT included when purchasing the car, one happy customer!

2 septembre 2024
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Réponse de Chepstow Trade Centre Ltd

Hi Fay, Thank you so much for this review mean's alot. We want to wish you all the best moving forward and we are glad you chose CTC for your car purchase. Regards Tim Director.

Noté 5 sur 5 étoiles

As great quality service... was agreed the MOT was carried out…

As was agreed the MOT was carried out and all items needed to be done.. could not be more happy they went far beyond which could be expected ... Highly recommended

12 août 2024
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Réponse de Chepstow Trade Centre Ltd

Good morning David, Thank you so much for this review it really goes along way. We are happy that you found your purchase with us here at CTC very good and your happy with the service we provided you with. Regards Tim Director.

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