Cherry Lane Garden Centres Avis 

Purchased an outdoor rug for 29.99 from Pulham Market. When unwrapped we found it was faulty. As the nearest shop is a 25 mile round trip I contacted 'Customer Services'online. The word customer service is a complete joke. I was informed they couldnt help and I had to return it to the shop. Obviously not worthwhile with the distance, time and price of fuel. Who would recompense me for that? Also I knew it was the last one of that size so I wouldnt even have a rug at the end of it! Will not be using them again

I ordered a plant from here and on Web site it said 7-9 days before delivery and I would be sent an email when dispatched from supplier.I had to email cherry Lane as I hadn't received an email and it was getting to a point I just felt there was something wrong,they got in touch with the supplier that rang me and said I ordered plant on 27th May and it was delivered at my neighbours on 1st June well I was annoyed with supplier as I was in on this date and I asked which neighbour and where was card that would have told me this ,to which I was asked do I want another plant or refund, I went with refund but was told I had to get back in touch with cherry Lane which I did by email and was immediately refunded.Thankyou cherry Lane for your help in this matter that was dealt with quickly it would have been 5stars if the supplier had delivered.

Shocking! Damaged garden planter arrived, which was of poor quality even if perfect. A replacement part was to be sent, but the courier couldn't confirm my address even though they delivered the defective planter to same one. Cannot get a refund until the defective item is returned, but I have to arrange the courier and they don't pick up the phone. 6 weeks of trying to get a refund I've gone through credit card chargeback route now. Would avoid this retailer.

Terrible service, I could less than 1 star I would. Ordered pergola waited 2 weeks,no delivery, called so many times I loss count both me and my partner! Try emailing, Facebook and instagram to get response that was a waste of time too. They were going to send a replacement order then didn't because I responded after 5pm,there was always an excuse to why they didn't respond, eventually got refund when I said I would open small claims against them, I recommend using Garden store direct Instead, they seem to know how to run a company

In relation to the fritton centre, near gt Yarmouth…..
Go elsewhere, my elderly grandmother recently bought some bedding plants,when getting them home they where worse for wear, she didn’t realise at the time that they hadn’t been watered properly, none of them survived.
This garden centre sells over priced poor quality plants!
Go elsewhere!

Terrible customer service. Ordered the item online after finding it via google only for the Item to be delivered damaged. I answered the various “bot” questions on their site to request an exchange but heard nothing. £300 for a damaged item is not acceptable. Two phone calls of being on hold for half hour and even two tweets to their Twitter account and still nothing. I no longer want an exchange but a refund, avoid if buying online!

Customer service is nil. Had cause to complain re the watering can cafe, have written approx 7 emails, still waiting for the manager to respond. Will not be going again and certainly not recommend. What a shame this could be a little gem.

Went to Cherry Lane Peterborough and the staff particularly on the check outs were absolutely fantastic. So helpful and courteous that our faith is restored after the miserable past two years and it’s effect on the demeaning responses regarding the scams and cheating of so many companies and the general rudeness of staff who’s attitude needs serious attention. Well done Cherry Lane Peterborough and thank you for your kind help regarding our HTA vouchers, please educate HTA how to respond to any public enquiries too . Read HTA rotten reviews to understand that comment.
The plants and produce are excellent , the store and car park was packed with customers which is indicative of the service that is given therein and the satisfaction of those visiting this store .

In all the years I have dealt with online shopping, this company has to be the worst when it comes to customer services.
I was delivered an extra item by mistake which the company wasn’t even aware of yet it took me countless emails and really long phone calls to get through to someone to arrange some sort of resolution for item to be picked up.
I wasn’t even getting replies to my emails and then started getting random people replying to the same thread each with their own bit of advice.
The company should have been grateful that I saved them money by reporting this as according to their own staff, they weren’t even aware an item was missing.
I don’t know how the garden centers themselves are but if anyone is actually reading this email PLEASE AVOID THIS COMPANY LIKE THE EPLAGUE!! If anything were to go wrong with your order then you’re stuffed with the lack of customer services manners and skills and lack of interest towards the consumer from this company.
Really wish minus stars was an option as one star make this company still a lot more attractive then it actually is!!!

*UPDATE*
A few days after my review i was contacted by customer services. And i have to say they handled everything very quickly and efficiently. I was asked to return the furniture which was collected at no cost and new replacement furniture was dispatched immediately and arrived before i had returned the broken ones. If I had recieved this service within a couple of days i wouldn't have reviewed as below. So if customer service was a bit quicker maybe the reviews would improve. Thank you Cherry Lane for recifying the situation.
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My big regret not reading the reviews...Recieved a tv unit and coffee table on the 6th April paid £70 fof a 3-5 day delivery as i needed it ASAP. The coffee table arrived in a terrible state. Pieces broke off. Cracks, chips and dowels and nails stuck out. The tv unit also on closer inspection was damaged. I immediately contacted them via chat with photos and was told the info would be submitted. I recieved an email stating they were busy but would get back to me.. 2 more emails sent, 4 days later, unable to find a phone number and no reply. I was going to ask for a refund but how can i with no contact! I wont pay money to return items delivered in this state. My husband has now had to buy clamps and fixing materials to try and make them useable for now until i can find something else and pay out again. I am very disappointed as i would expect a company to want to rectify this immediately and keep their customers happy! Avoid at all costs.

I recently ordered garden dining set online. They confirmed my order and accepted my payment. I paid just under £60 for a 3 to 5 day pallet delivery.

After 5 working days I emailed customer services and explained that I had not received any information about delivery since placing the order. They emailed back confirming receipt of my complaint and stated that customer services would respond as soon as possible.

Two days later, having not received any response, I emailed them again requesting some information about delivery of my purchase. I have waited all day and heard nothing from them.

I would recommend that anyone buying from this outfit do not do so online, buy direct from one of their garden centres.

As for their customer service - there isn't any.

Keith Zambra

Rubbish 😡😡I’ve tried to cancel an item I ordered…. I was told it was to late , so to refuse delivery, which seemed madness, but that is what I’ve done.
You can’t get through to customer service on the phone, on hold for over an hour!!
Let’s see how much of a fight I have to get my money back .. oh surprise they took that quick enough!!
Lesson learnt, read reviews before purchasing!

I bought a garden set last year practically 8 months ago, I waited months for this set.
We have had hail today and the tables smashed. They didn't have nothing to say basically it was my fault my table was in my garden. The set was 320 pound I've not even had it a year.

My husband and I visited today for lunch, there was no problem with the food or service. That said, where we sat (table 6) had a nasty smell, which after smelling for a while we put down to a dead mouse. On mentioning this to a waitress she informed us that you already knew of the problem but where unable to get to it.!!!! we did notice a couple of air fresheners close to where we were sat. Please sort this out a.s.a.p

I initially loved the garden centre and the staff were so friendly, however customer service is appalling. I purchased a duvet set that when washed fell to bits. I emailed customer services three times, I called customer service twice. Eventually after three months I received a reply to my email saying that it was too late to refund due to out of time scales. Sadly I wouldn’t buy anything again from here

We waited 3 weeks for some rails to arrive. On asking why we had not received we were asked to contact their supplier as the goods were shipping direct from them. Apathy on their part being the word I would use. We declined chase their supplier and left it in their hands. Did not come back to us and ordered is now cancelled. Remains to be seen if we actually get our money back.

We were fighting hard not to blast this out on Gill's instagram can we say. Then realised we were not alone in the complaints department! The staff up to our most recent visit today have in main been friendly but we have not been to our local centre for several months. Please be warned if you have any disability or a young person who needs a break mid shop, DO NOT visit this centre without a car, so sorry anyone who is trying to do the climate change any good by travelling on the bus or had to give up car for medical reasons!
Yes they supply a café, staff who today were not at their customer facing best or the training is abysmal? You are not allowed to have the choice to leave your shopping outside or inside the café, we were told, it WILL be moved, at this point we felt like criminals! We could read the sign thank you! God help anyone who struggles to! So, if anyone travelling alone uses the toilets which are in same location as café, they are supposed to finish all shopping first and then go to loo,( as you cannot leave shopping outside on that wall remember?) We tried to explain that we did not have a car whereby we could go pay for the items in the basket and go put into the boot then continue to shop, but was unable to get our message across to the staff who did not seem to understand the concept not surprisingly or just did not want to know, and gave standard excuse which I am normally understanding of,' just doing my job, yes but quite badly'. When I asked if the centre ran the café, the member of staff just said yes, but no other enquiry, like basics, is there an issue? We have spent all we will here and will never recommend them again. AWFUL..it is not about just us, it is anyone who has someone they may need to take out for a break, a carer having a well earned break, how uncaring one company can be in such a community with limited access. Clearly no one is bothered for their jobs...let alone local folk. I had to ring and get owners name and address as no indication online I wonder why? P.S. Just have a set of shelves on wall to sit baskets on like lots of other professionally run garden centres do. That is IF you have customers when everywhere else is opened up.

Attitude stinks, the food on the cafe was appalling, what has gone wrong, proberbly bad management.

Received a supposedly new TV unit which had been delivered via Parcel Force. Firstly, the box came damaged and secondly when opening the box to check the item all I can say is this was a disgrace and unacceptable from chips to cracks on the wood as well as a missing screw from the hinges. Black hand marks and a red stain on the side of the unit, clearly no quality checks from the store when sending and poor quality. I have emailed customer care with photos of the damages, but had no response and would like a full refund or I’ll be escalating this through PayPal.

We took our Grandchildren to see Santa (which we have done for the several years) he wasn’t very friendly, asked personal questions to myself and wife which had nothing to do with Christmas. He was judgmental with his comments and made the children very uncomfortable and comments that he could not adhere to.
Tried to contact customer services by email but there is no complaints contact unless it’s by phone. will definitely not be going there again.