Chill Chair Avis 200

I’ll start by saying that my complaints are in regard to the chair itself. Customer service was actually responsive and helpful and at the end of the day, they did give me a full refund. I'd give the chair a zero if I could. I used it for 5 days and that was enough for me.

I completely fell for the marketing of this chair—that is the one thing this company does really well. The problem is that when it comes down to it, it's all flash and zero substance. So many claims they made were simply not accurate. Let's take them one by one.

They claim that it's easy to assemble.

NOT TRUE. I'm pretty sure the assembly video that shows a woman putting it together effortlessly was edited to make it look that way! I'm relatively strong but struggled intensely trying to get the top part of the chair to slip into the seat. The weight of the chair kept pulling it backwards and it never stayed in long enough for me to put in the 3 screws. On one attempt, the top part of the chair fell on my foot, broke a toe and severely bruised the top of my dorsal region. It was incredibly painful, and I eventually had to get a neighbor to help me assemble it. In spite of the frustration of assembly, I still really wanted to like this chair.

They claim it's good quality and ergonomic.

NOT TRUE. The chair itself is rather cheap. The 'vegan leather' material feels like the type of material airline seats are made of. The flap piece that you flip back when you want to massage and flip forward when not in massage mode is cheap and awkward. in the reclining position, I actually prefer the flap flipped back but then you are laying back on rollers. The armrests are way too low and slip all over the place so easily. The seat does adjust up and down but not by much. The foot rest is cheaply made with flimsy plastic and that uncomfortable airline seat material. This chair doesn't appear built to last and for something that retails for $1400, it really should have better build quality.

In the beginning, I thought the massage part was kind of cool. The seat vibrations are pretty underwhelming. The other options aren't adjustable as far as strength goes. The only option I liked was the kneads. After a while, it stopped feeling relaxing and at times it hurt. I spent one night watching a movie in this chair (no massage, just "zero recline") and the next day I had major sciatic nerve pain. Understand I don't get sciatic nerve pain. That was when I decided I wanted to send it back and this chair was more trouble than it was worth.

They claim that they offer "hassle free" returns.

Their understanding of 'hassle free' is way different than mine. They make you send a picture of the chair before giving you a shipping label. Disassembling it is just as bad as assembling it. The seat which sat on top of the cylinder doesn't easily come out. My back got worse trying to take it apart so I ended up paying a handyman to do it. Also worth noting that I emailed CS and was sent a video (from China which is clearly where these are made) on how to disassemble. Not sure why this was not shared with me BEFORE hand. They use a pipe wrench to undo the cylinder so if you don't own one, you need to buy one, borrow one or hire a handyman like I did.

Also need to add that when I was putting it together, I noticed scratches on the cylinder and white paint marks on the base which means someone else had disassembled the chair before me. I think they basically resell chairs that are returned so don't expect you are getting a brand new chair when you buy a "new chair".

This chair is way overpriced for what it is. I got 20% off when I bought it and when I first contacted CS and told them I wasn't sure if i would keep it, they offered me another 10% as incentive to not send it back so I saved 30% all together. Still not worth it. In fact, I wouldn't take this chair if it was given to me for free.

This was truly one of the worst experiences I have ever had with a product. It caused nothing but pain and frustration and I ended up actually losing money on it. My sciatic is still inflamed from this chair and I had to make an appointment with a chiropractor.

In theory this is a great idea and that is what prompted me to order this chair but it neither functions well as an office chair, a reclining chair or a massage chair. It pretty much fails at all three.

Absolutely incredible product and customer service was outstanding throughout the process. Iv tried many different products but this is an orgasm of the feet moment.

I am beyond impressed with Chill Chair's customer experience along with the stewardship, attention and unparalleled level of customer service and dedication. I recently purchased both the chill chair office massage chair , and I also purchased the foot massaging ottoman. From the minute I placed my order, a team member personally reached out via email to keep me posted and to answer and questions or concerns I may have had. The foot massaging ottoman ended up having an issue on the right foot massage pocket, and Chill Chair responded immediately and sent me a replacement right away. This is an exemplary company that I highly recommend to anyone looking for an amazing product backed by an honest and reputable company for hardworking professionals who spend a great deal of time working at their desk.

I am always reticent to order anything from adverts I see on Facebook as I have had bad experiences in the past, which gave me a massive dilemma when I saw the Soul Mate advertised! It was a perfect gift for my wife, so I looked up chillchair.com on TrustPilot and saw the great reviews, so thought I would give it a go. I am so glad I did. Their customer service is superb. I added the complication of ordering over the Christmas period, but they were very apologetic about the delay in my order, so partially refunded me to compensate! The item was delivered along with excellent communications keeping me up to date, and it has been an instant success with my wife - she loves it both as a footstool and as a foot massager.
If I had somewhere suitable to put one, I would order the Chill Chair, but would happily recommend this great company and their products.

Excellent services. Delivery on time using DPD courrier. Very good after sales. Would highly recommend this company, plus the foot massager is brilliant.

I like the chair and glad i bought it, with a few exceptions. The chair is not easy to put together, not for one person. You need at least 2 maybe 3 people, as attaching the heavy back and poorly designed connection to the seat. If they made the connect a "slot" that it slides into, it would be much easier. Also, you cant charge the chair for more than 3 hours, which I assume damages the battery. Which means you cant leave it plugged in overnight. Having to put a stopwatch to charge the chair is not ideal. Lastly, you cant adjust the intensity of the massage, up or down. Meaning if you think its pushing to hard, you have to sit forward and if you want more push, you cant.

I can highly recommend this company. Their customer service is second to none, as is their products. Because I ordered close to Christmas my sole mate was on back order. I was regularly updated and received my order around the time they specified. The product is of a very high quality and was everything I expected and more. I had a slight issue with the heating element not working but they talked me through troubleshooting and when this didn’t resolve the problem they sent a replacement that I received within just a few days. I absolutely love the sole mate and if you decide to order I can guarantee that you won’t be disappointed. The programmes exceed the experience of a professional foot massage without the expense or need to step outside your door, It may help to point out that I ordered the orange unit and was slightly concerned that it may be too bright as it does look very orange on the website. When it arrived I was thrilled to see that it was in fact more of a tan colour and fitted in with my decor perfectly. Thank you to all, especially Angel who I communicated with the most.

I ordered a chill chair foot massager. Unfortunately it didn't arrive before Christmas. However the customer service I received was excellent. Full explanation of delay, regular updates and even check in when the foot massager did arrive. Brilliant company.
As for the product. I got this for my partner and their foot and legs pain. Well this has worked a treat. Excellent product, easy to use, even able to run on rechargeable battery. Only downside is the booklet didn't explain what a button was on the bottom. Quick Google and omg when it's put together press this little button and the whole stool gently vibrates and this has helped the leg pain considerably.
Was worth the wait. 100% recommended buy.

The sole mate is just brilliant and the customer service team were fantastic when I accidentally ordered the wrong colour. Nothing was too much trouble for them

This Chill Chair seems to de designed for people about five foot tall. Any taller and your shoulders are where the headrest is, so you are sitting with the lump between you shoulders and no head support, you head just lolls back. If you recline with you head in the right position, your bum is right of the edge of the seat. The seat is hard, not deep enough and arms don't adjust for height. The most uncomfortable chair ever.

Proactive communication, fast polite responses, considered follow ups. This is gold standard customer service and certainly helped to reassure when there was a supply chain issue causing some delays. When the product was delivered it exceeded expectations... build quality and design are superb and the massage is addictive.. genuinely as effective as a human and absolutely helps restore my feet after heavy training days.

The customer service is above and beyond. I had a couple of questions and to my surprise, I received an answer the same day. Angel and Rey were so gracious about answering my probably an obvious question and it really impressed me. Also the solemate massager is an answer to my prayers. My feet have never been so happy. I recommend this company and product highly.

I ordered The foot massager, even though it took a while to arrive , I was pleased with the product :) it not only is a great foot massager but looks like a nice feature as a foot poof . It’s excellent quality and easy to use too , I would highly recommend

Same as the other reviews
Ordered in november with delivery promised before christmas
Then an email saying it wont be until 2nd of January
Waited... still nothing
Emailed again.... now they will try to post on 5th january
Emailed again.... no reply

I will be filing a charge back with my bank as over 5 weeks with 0 update on when a product will actually be dispatched and multiple false dates given.
I would not trust this company. The email replies and confirmations you get are very basic and sketchy

I wouldnt be surprised if the whole thing is a scam. Terrible service for a product that is expensive
Company lies and is unresponsive

AVOID AT ALL COSTS

Still no sign of my delivery and no communication -

Product has now arrived and 15% discount received

Exactly the same scenario as Lucy below.
Based in UK.
Ordered in the Black Friday deal (November) and STILL waiting for product.
Repeated lies saying they would guarantee delivery before Christmas, latest update just before Xmas was someone was closed and would not be shipped until January 5th.
Sent repeated emails over last couple of days and no reply.

AVOID!!!

I bought Chill Chair for my nephew who is a lawyer and sometimes more than a little stressed. He says it has been a game changer and everyone in his office is now jealous and wanting to order.

The team at Chill Chair were great. They fast tracked my order for Christmas and followed up to make sure everything arrived safely. My husband is living his best life! Sitting in his gaming chair while getting a foot massage. He loves his Sole Mate Luxury Ottoman Foot Massager and uses it everyday.

Love the ottoman massage chair, I pretty much use it almost everyday and most times twice a day. It's a great way for me to relax after my normal daily activities, keep up the great work on your products and customer service. Everyone that comes by my house has tried and absolutely loved it and some have already purchased it for themselves.

Outstanding customer service from Chill Chair. They went above and beyond to answer all my questions and genuinely took the time to make sure my needs were taken care of. So rare to experience this level of care — highly recommend.