I had the nasty triple perc bong supposedly made of 5mm borosilicate glass, well it fell 3 ft yesterday and I got a look at what it's really made of and it's not 5mm borosilicate glass that's for su... Voir plus
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Arrived so fast, I actually forgot what I had ordered. I was gonna hide it away until my boyfriends birthday but it said Chongz on the box so he'd 100% know what I got him but the internal box had no... Voir plus
Felt the need to repost an updated review as Richard had resolved my complaint in a timely manner and gave me a coupon for the dab rig that had broken. I will use less heat this time as Richard sugg... Voir plus
Bought a fantastic gas mask bong from Chongz but it was leaking when I filled it with water. Immediately replaced by these guys. I have also bought an acrylic percolator bong. Looking forward to tryin... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
chongz.co.uk is the official home of CHONGZ products in the UK. We are the official online UK seller of Dr Death by Chongz, Dead Head by Chongz, RAD Scales and Half Baked products. Our waterpipes are probably the No1 brand on sale in the UK at this time and we have a team of innovative test pilots who are constantly delivering you new and exciting product. Why would you go out to buy elsewhere when you can have it delivered direct to your doorstep! Quick and discreet shipments along with first class customer service. Whatever you need…….we have it covered.
Coordonnées de contact
Unit 5, St. Johns Court, Upper Fforest Way, SA6 8QQ, Swansea, Royaume-Uni
- info@chongz.co.uk
- chongz.co.uk
4,4
Excellent
312 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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excellent service fast delivery however…
excellent service fast delivery however a choice of colour would be nice
2 octobre 2024
Disgusting customer service
Disgusting customer service, sent 2 faulty items and wrong colours too. I asked for help for a refund or an exchange. When asked they told me I have to pay for the shipment process back to them then they will give me a refund. I asked for a prepaid shipment sticker and they refused. Terrible customer service when asking for help to send them back items they have sent you that are faulty! I have had multiple people told me they as customer service should help you with sending it back! Terrible customer service care in my opinion.
Had to go the bank for a full refund and never buying again.
24 septembre 2024
Avis spontané
Réponse de Chongz Ltd.
Alfie
Our returns conditions are published on the website and are industry standard.
As per our extensive contact via email, your initial request was for a refund due to the items being the ‘wrong colour’ despite you not having specified the colour you wanted in the order notes. You were asked to return them upon which we would process a refund for the items.
You then changed the reason for return to claim that one of the items was broken. We asked you to return them for inspection upon which we would check and then give you a full refund including refunding your delivery costs AND we doubled the returns period in order for you to do this.
If the Bank chooses to pursue this with us, we will be passing them all correspondence regarding it. I’m sure you’re aware that they will look unfavourably on any misrepresentation that might have made in your claim from them.
Regards
Rich
Chongz
Nice fast delivery and I got exactly…
Nice fast delivery and I got exactly what I needed.
9 septembre 2024
10/10 - Would Chongz again
It's the first time that I've ordered anything directly from Chongz, but it won't be the last. The item I bought was sensibly priced (actually about £15 than anywhere else) and they also threw in a free lighter and grinder. Shipping was free and it arrived next working day!
Hard to fault that kind of service.
10 septembre 2024
Swift ordering process and delivery
Swift ordering process and delivery! Great Chong 👍
2 septembre 2024
Quick delivery and cheapest in the…
Quick delivery and cheapest in the market can’t go wrong
9 septembre 2024
Bongs are very sturdy and well made
Bongs are very sturdy and well made. Had my bong for 3 years and it still looks brand new, Dinged the bong of a few cups and not one crack. Just bought a new one the other day.
20 août 2024
Avis spontané
Good bongs
It does what it's meant to it came with a couple little freebies. Couldn't ask it to be any better and it's the perfect size.
5 août 2024
Great bong
Bong came in excellent condition with a free grinder and lighter. Arrived within less than 2 days
1 août 2024
Completely incorrect order
29 juillet 2024
The bong I ordered was right and it is…
The bong I ordered was right and it is a really good bong but the colour I asked for was dark blue and the colour that was sent was definitely not blue more purple
29 juillet 2024
Réponse de Chongz Ltd.
Hi Bailey, we're sorry about this, we did get your request, acted on it, and thought we'd sent you a dark blue one. It looks like our warehouse lights are making things look a different shade. If you'd like to return it, please email me at info@chongz.co.uk for return instructions.
Rich
Chongz
NB that is the closest colour that we have to dark blue in stock at the moment.
Asked for my bong to be pink so it…
Asked for my bong to be pink so it matched my Jaxx grinder in the same order, not only was the bong pink, but they gave me a FREE grinder and atomic lighter which were both also seemingly picked to match the Jaxx grinder. Purchased at 12am on Thursday and my package came the NEXT DAY at around 12:30. Package was also packed really well with tons of foam peanuts to ensure that your items are safe. Would give 6 stars if I could.
19 juillet 2024
Avis spontané
Fantastic product would definitely buy…
Fantastic product would definitely buy again. Plus thank you for the free stuff that came with it
8 juillet 2024
Brilliant service
12 juillet 2024
Réponse de Chongz Ltd.
UPDATE 23/07/24:
Hi D
We'd really appreciate it if you could contact us with pics and details of your order. Please send them to info@chongz.co.uk and we will deal with this issue ASAP
Many thanks
Rich
Chongz
Hi D
Im very sorry to read this, would you mind sending some pics of the damage to info@chongz.co.uk please?
Many thanks
Rich
Chongz
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